Network Support Engineer

FUTURECALLS TECHNOLOGY PRIVATE LIMITED

4 years

0 Lacs

chennai tamil nadu india

Posted:11 hours ago| Platform:

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Skills Required

network support networking security wan routing switching vpn ipsec management antivirus documentation firewall cisco sophos server monitoring itil bgp ospf aws certifications troubleshooting communication

Work Mode

On-site

Job Type

Full Time

Job Description

Hiring: L2 Network Support Engineer | 3–4 Years Experience

Salary : 4 to 5 LPA

Location : Chennai

L2 Network Support Engineer

Responsibilities:

Provide
Level 2 support
for enterprise network infrastructure
Manage and troubleshoot
Firewalls, Switches, Routers, and Wireless Access Points
Configure and support
SD-WAN environments
and WAN optimization
Troubleshoot
LAN/WAN, VLAN, routing, and switching
issues
Implement and manage
SSL VPN, IPsec VPN, and tunnelling policies
Configure and maintain
network security policies and access rules
Support
Active Directory (AD) Server
– user management, GPOs, and basic troubleshooting
Manage and troubleshoot
antivirus solutions
including
Kaspersky and Sophos
Handle escalations from L1 teams and ensure SLA adherence
Perform
RCA
, documentation, and preventive action planning
Coordinate with vendors, ISPs, and internal stakeholders

Bachelor’s degree in IT, Computer Science, or related field
3–4 years of experience
in L2 Network / Infrastructure Support
Hands-on experience with
SD-WAN technologies
Strong knowledge of
Firewall platforms
(FortiGate, Palo Alto, Cisco ASA, Sophos, etc.)
Solid experience with
Routing & Switching
(Cisco/HP/Aruba)
Working knowledge of
Active Directory & basic Windows Server administration
Experience managing
endpoint security / antivirus tools
(Kaspersky, Sophos)
Familiarity with
monitoring and ticketing tools
Good understanding of
ITIL processes

Preferred Skills:

Knowledge of
BGP, OSPF, NAT
Exposure to
cloud networking (AWS/Azure)
Security or networking certifications (
CCNA/CCNP/NSE/PCNSE
)
Strong troubleshooting and communication skills

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