Network Security Firewall Specialist Advisor

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a SFDC Admin to join our team in Hyderabad, Telangana (IN-TG), India (IN).

We are seeking a Senior Support Engineer with 3yrs experience Sales Cloud with expertise in Salesforce Sales Cloud and Administration to provide advanced technical support, troubleshoot system issues, and optimize CRM solutions. The ideal candidate will work closely with sales, operations, and IT teams to ensure smooth performance, automation, and scalability of Sales Cloud functionalities.

Salesforce Administrator Certification

Sales or Service Cloud Certification Mandatory

Minimum 2 years of Salesforce.com configuration, workflow and approval process, organizational security controls, sharing rules, queues and public groups, role hierarchy and user profiles, Data Migration process from legacy systems and Reports and dashboards

Minimum 2 years experience working with the overlap of business and technical processes to drive design solutions and form/drive related plans.

Utilizing sound knowledge of KPIs and SLAs to drive performance and ensure service delivery excellence.

Experience in automating processes to improve efficiency and effectiveness.

Actively running Weekly Service Reviews (WSR) to monitor and enhance project performance.

Conducting daily standups to ensure effective communication and coordination within the project team.

Demonstrating testing experience to ensure the quality and reliability of project deliverables.

Working on Root Cause Analysis (RCA) to identify and address underlying issues.

Running escalation calls to address critical project issues and ensure timely resolution. Ready to leane Salesforce & undergo with certifications.