Network Operations Specialist - Zscaler

Atlas

5 - 10 years

2 - 6 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

networking linux wan project management lan dns windows ccna cisco technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Ownership and Support of Zscaler Platform Components: Oversee and provide expert support for Zscaler s cloud security solutions, including Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and Zscaler Digital Experience (ZDX).
Incident and Request Ticket Resolution: Respond to and resolve incidents and service requests related to the Zscaler environment, ensuring swift and effective resolution to maintain robust security postures.
Application Segmentation, Troubleshooting, Maintenance, and Monitoring: Execute application segmentation, troubleshoot issues, and conduct regular Zscaler platform maintenance and monitoring to guarantee system resilience and performance.
Driving and Implementing Changes and Projects: Initiate, manage, and implement changes and projects that elevate the security and efficiency of Atlas Copco s IT landscape. Act as product owner and SME for Zscaler platform.
Documentation and Knowledge Management: Maintain and update technical documentation and internal knowledge articles to ensure accuracy, continuity, and accessibility of information.
Automation Script Development: Develop automation scripts, with a preference for REST API integrations, ideally utilizing Python to enhance efficiency and reduce manual effort.
Collaboration: Work closely with strategic partners and Zscaler representatives, ensuring excellent service delivery and proactive adoption of new features and solutions to continually strengthen the organization s security stance.
Best Practice Implementation: Advise and collaborate with Regional IT teams and business stakeholders in the deployment and refinement of security best practices and solutions.
Audit Support: Support internal audits with a focus on IT, providing evidence, insights, and remediation where necessary

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