Network Operations Center (NOC) Technician

ti Steps

0 - 2 years

2 - 4 Lacs

hyderabad chennai bengaluru

Posted:21 hours ago| Platform:

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Skills Required

noc operations networking cisco troubleshooting data center noc network services ccna meraki avaya

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Summary:

Network Operations Center (NOC) Technician

Key Responsibilities:

Monitor
network performance, servers, routers, switches, firewalls, and other critical systems using NOC tools and dashboards.
Respond to alerts and incidents
promptly to minimize downtime and service impact.
Troubleshoot
network, connectivity, and hardware/software issues in coordination with internal teams and vendors.
Document
incidents, changes, and resolutions accurately in the ticketing system (e.g., ServiceNow, Jira, Remedy, etc.).
Escalate
complex or critical issues to senior engineers or vendors following escalation procedures.
Perform routine maintenance
tasks such as firmware updates, patch management, and backup checks.
Support network provisioning
and implementation of new hardware or services.
Analyze recurring issues
to identify root causes and suggest long-term corrective actions.
Collaborate
with network engineers, system administrators, and security teams to ensure seamless operations.

Preferred Qualifications:

Industry certifications such as
CompTIA Network+, CCNA, CCNP, or JNCIA
.
Experience working in a
24x7 network or data center environment.
Knowledge of
cloud networking (AWS, Azure, GCP)
or SD-WAN technologies.
Scripting skills in
Python, Bash, or PowerShell
for automation tasks.
Experience with
ITIL processes
(Incident, Problem, and Change Management).

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