Job
Description
Role Overview
As a Network Engineer at Wipro Technologies, you will be at the forefront of our commitment to delivering top-tier technical support and solutions to our clients. Your expertise will be key in troubleshooting and resolving network issues in a timely manner, in line with our stringent service level agreements (SLAs). Every day will present opportunities to strengthen client relationships through your knowledge of order management, communications technologies, and network configurations. In this dynamic role, flexibility in learning will be highly valued as you adapt to evolving product features and industry standards. Your ability to communicate effectively with clients from diverse backgrounds will ensure they feel supported and informed throughout their journey with us. Contributing to client satisfaction will not only enhance your professional reputation, but it will also drive your personal growth within the company. Roles and Responsibilities :
Prepare the necessary configuration and validation for new customer installations and changes over live sites, including troubleshooting technical issues as part of 3rd line global support.Knowledge of Cisco hardware, including Nexus, Catalyst, and WLAN.Assume direct responsibility for completion of technical support deliverables as defined in the project plan, which encompasses Cisco routing, switching, and WLAN configuration based on customer requirements.Familiarity with network routing protocolsBGP, EIGRP, OSPF (VXLAN experience is a plus).Conduct data network fault investigations in both local and wide area environments, synthesizing information from various sources to reach effective resolutions.Demonstrate leadership in overseeing networking and facility projects.Ability to manage multiple projects simultaneously while ensuring progress and quality completion.Configuration of routing and switching equipment to meet outlined specifications.Provide remote support for on-site engineers and communicate effectively with customers during installations.Communicate with customers via email and phone to capture initial requirements effectively. Performance metrics will focus on complete and timely delivery aligned with SLA commitments.Involvement in network design, site activation, resolution of various severity level tickets, and deactivation of devices and circuits as needed.
Preferred candidate profile:
CCNA Global certificate or relevant training is highly desirable.Hands-on experience with firewalls is preferred, ensuring security within network operations.Familiarity with BGP, MPLS, SDWAN (e.g., Viptela, Silverpeak), Wireless (Cradlepoint), and Fortigate devices, as well as Nokia devices.Experience in ISP site installation, test and turn-up (TTU), and network troubleshooting. Additional knowledge regarding CCNP/CCNA standards or equivalent networking knowledge is essential.Comprehensive understanding of LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN protocols and demonstrated troubleshooting skills.
Mandatory Skills: Order Management(Comms).
Ex perience1-3 Years. Role & responsibilities:
Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support.Knowledge of Cisco hardware, Nexus, Catalyst and WLAN.Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements.Knowledge of network routingBGP, EIGRP, OSPF (VXLAN a plus)Undertaking data network fault investigations in local and wide area environments, using information from multiple sourcesHas direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements.Leads and supports Networking and Facility ProjectsAbility to handle multiple projects simultaneously.Configuration of routing and switching equipment.Remote support of on-site engineers and end users/customers during installation.Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality.Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits.
Preferred candidate profile:
CCNA Global certificate or training
Hands on experience in firewallKnowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), Fortigate devices, Nokia devices.ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills.
