Network Engineer

Position: Network Security Engineer

Location: Bangalore

Duration: Perm

Routing Switching domain

Job Roles and Responsibilities:

· Should be good with advanced to expert level knowledge and skills on Enterprise Networking (Routing & Switching).

· Collaborate and work closely with Incident management teams & prioritize the incidents shared by them.

· Join all the Bridge Lines for troubleshooting along with customer and relevant stakeholders.

· Collaborate and work closely with the Project teams for Configuration details (Hardware and software)

· Any new process update or technical update to be cascaded to the whole team.

· Is responsible for incidents escalated from Tier 1 or by a customer.

· Should correctly assess the priority and business impacts of incidents and accordingly involve Tier 3 engineers and incident management team for all priority P1 and P2 (high priority) tickets

· Is responsible for reviewing the results of any previous actions taken prior to assuming ownership of an incident to ensure proper incident analysis and diagnosis can be done.

· Should collaborate with Tier 3 engineers over more complex issues.

· Change Management Responsibilities:

o Tier2 is also responsible for the verifying the change request documents & make sure all the Pre/Post checks have been completed for all changes by the Project team.

o Work on Alarm suppression activities during the Change window and collaborate with Tier 3 engineers wherever needed.

· Tier 2 Engineers are encouraged to coordinate with TAC and BU for all escalated issues till the closure of the issue.

· This is hybrid role where candidate needs to have a working experience with advanced troubleshooting in IP R&S, which is more traditional knowledge, Datacenter (20%) and Wireless (10%)

· Should take initiative to improve and make business operations more efficient

· Should think analytically and assertively in pressure situations

· Must display leadership characteristics, have the desire to provide excellent customer service, and be self-motivated to continued learning