14 Silverpeak Jobs

Trantor is a leading provider of enterprise technology solutions and CaptiveCoE, specializing in digital transformations for global enterprises since 2012. With expertise in cloud strategy, cloud-native development, AI/ML, and security, Trantor empowers clients to harness AWS cloud for innovation and operational excellence. The company is dedicated to delivering intelligent automation solutions and has extensive experience across Fintech, Martech, E-commerce, and Captive Centers. We are seeking a full-time Senior Professional Services Engineer for a hybrid position based in Noida, offering flexibility for remote work. In this role, you will troubleshoot technical issues, provide professional services, ensure network security, offer technical support, and implement cybersecurity measures. Responsibilities - Collaborate directly with customers to resolve complex post-sales issues, requiring thorough analysis and evaluation. - Engage in technical discussions with multi-functional teams to foster transparency, leading to improved products, work environments, and cybersecurity. - Provide timely technical assistance, especially in high-pressure situations. - Deliver implementation and technical support to customers and partners. - Offer configuration guidance, troubleshooting advice, and best practices. - Manage support cases to ensure issues are documented, tracked, and resolved promptly. - Conduct fault isolation and root cause analysis for technical issues. - Publish Technical Support Bulletins and maintain technical documentation in the Knowledge Base. - Review technical documentation for training materials, marketing collateral, manuals, and troubleshooting guides. Shift: APAC/EMEA/EST Candidate Profile Experience: 6-10 years in a Professional Services and/or Technical Support environment. Technical Skills: - Proficient in Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and Authentication Protocols (e.g., LDAP, RADIUS). - Mandatory hands-on experience with at least one of the following SD-WAN/ZTNA technologies: Cisco Viptela, Palo Alto Prisma Access, Zscaler, Fortinet, Cato Networks, or SilverPeak, along with expertise in managing multi-vendor WAN/SD-WAN routing (NHRP, EIGRP, BGP, OSPF). - Strong understanding of SD-WAN principles and advanced troubleshooting skills across diverse tools and systems. - In-depth knowledge of Networking and Network Security, with experience in multi-vendor networking devices (routers, switches, firewalls, etc.). - Familiarity with Palo Alto, Cisco, Checkpoint, Juniper, and Fortinet products is advantageous. - Experience with Firewall Central Management Systems and multi-factor authentication systems (tokens, certificates, CAC cards, etc.). - Solid understanding of security services (IDS/IPS, Firewalls, etc.). - Strong ability to independently debug complex networks with mixed media and protocols. - Virtualization experience (AWS, Azure, VMware, OpenStack) is a plus. - Proficiency in Windows and macOS, including debugging and registry editing; Linux knowledge is beneficial. - Working knowledge of Python and BASH scripting. Communication Skills: Excellent written and verbal communication skills. Certifications: Candidates with CCIE Routing and Switching certification are preferred. Education: BE/B.Tech in Computer Engineering, Electronics & Communications Engineering, or a related field.,

Wipro Limited is a leading technology services and consulting company dedicated to developing innovative solutions that cater to clients" most intricate digital transformation requirements. With a focus on consulting, design, engineering, and operations, Wipro helps clients achieve their ambitious goals and establish sustainable businesses ready for the future. The company boasts a workforce of over 230,000 employees and business partners spread across 65 countries, committed to assisting customers, colleagues, and communities in thriving amidst a constantly changing world. As a Network L3 professional at Wipro, you will be expected to have a minimum of 8-10 years of practical experience in designing, implementing, maintaining, and supporting an Enterprise Grade Hybrid MPLS Network spanning over 5,000 locations across PAN India and international sites. You should hold a Cisco Certified Internetworking Expert certification and possess hands-on experience in analytical thinking, problem-solving, implementation, and troubleshooting related to Routing, Switching, SDWAN (Versa, Silver Peak), Hybrid Cloud, and Wireless services. Your responsibilities will include configuring and installing various network devices like Routers, Switches, WLC Controllers, and AP, as well as managing QOS, Policy-Based Routing, EEM Scripting, VRRP, Failover mechanisms, and routing protocols such as BGP, EIGRP, OSPF. Furthermore, you will be expected to conduct Network Configuration Audits, execute change management processes, work towards permanent resolutions of recurring issues, provide root cause analysis for major incidents, monitor network resource utilization and capacity management, ensure audit compliance, inventory reconciliation, daily reports, and timely database/diagram updates. Proficiency in tools like Wireshark and Ethereal, as well as strong team management and leadership skills are essential for this role. You will lead the team, handle escalations, and drive resolutions while fostering good relationships with customers and colleagues at all levels. The ability to adapt to fast-changing requirements and environments, work in a 24x7 setup, and support major incidents/changes during off-shift hours is crucial. Key skills required for this position include Routing, Switching, Nexus, WLC (Arista), SDWAN (Versa, SilverPeak), ISE, and network audit and compliance. Hardware skills in ASR, NX7K/9K, Cisco/HP/Juniper Routers, Versa, and SilverPeak are preferred. A CCNP certification is mandatory, while CCIE is desirable. This role falls under Group B3 with an experience requirement of 8-10 years and is based in Airoli, Mumbai. If you are looking to reinvent your career in a dynamic and forward-thinking environment, Wipro offers a platform where you can evolve and grow. Join Wipro to be a part of a digitally transformed organization that values reinvention and empowerment, allowing you to shape your own professional journey. Applications from individuals with disabilities are encouraged and welcomed at Wipro.,

TCS is Hiring for Aruba SD-WAN L3 Network Engineer Experience - 5 to 12 Years Location - Delhi / Hyderabad Responsibilities Design, deploy, and manage Aruba Edge Connect SD-WAN solutions across multi-site enterprise environments, ensuring high availability, resilience, and optimized performance. Perform advanced configuration and tuning of the following EdgeConnect components Develop and manage routing architectures using BGP, OSPF, Static Routing, VRRP, and ECMP for dynamic failover and traffic engineering. Implement Dynamic Path Control (DPC) and Forward Error Correction (FEC) for real-time application resiliency and voice/video traffic optimization. Design and implement ZTP (Zero Touch Provisioning) and cloud-first network strategies for rapid deployment. Deeply involved in overlay and underlay network integration Evaluate software upgrades, firmware patches, and proactively identify bugs or performance bottlenecks

Role Purpose The purpose of the role is to provide effective networksupport to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Role & responsibilities: Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support. Knowledge of Cisco hardware, Nexus, Catalyst and WLAN. Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Knowledge of network routing: BGP, EIGRP, OSPF (VXLAN a plus) Undertaking data network fault investigations in local and wide area environments, using information from multiple sources Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Leads and supports Networking and Facility Projects Ability to handle multiple projects simultaneously. Configuration of routing and switching equipment. Remote support of on-site engineers and end users/customers during installation. Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality. Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits. Preferred candidate profile: CCNA Global certificate or training Hands on experience in firewall Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), FortiGate devices, Nokia devices. ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills Mandatory Skills: Customer Service Helpdesk. Experience:1-3 Years.

The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver Mandatory Skills: Technical Troubleshooting . Experience: 1-3 Years . Role & responsibilities: Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support. Knowledge of Cisco hardware, Nexus, Catalyst and WLAN. Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Knowledge of network routing: BGP, EIGRP, OSPF (VXLAN a plus) Undertaking data network fault investigations in local and wide area environments, using information from multiple sources Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Leads and supports Networking and Facility Projects Ability to handle multiple projects simultaneously. Configuration of routing and switching equipment. Remote support of on-site engineers and end users/customers during installation. Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality. Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits. Preferred candidate profile: CCNA Global certificate or training Hands on experience in firewall Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), Fortigate devices, Nokia devices. ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills

> Role Overview As a Network Engineer at Wipro Technologies, you will be at the forefront of our commitment to delivering top-tier technical support and solutions to our clients. Your expertise will be key in troubleshooting and resolving network issues in a timely manner, in line with our stringent service level agreements (SLAs). Every day will present opportunities to strengthen client relationships through your knowledge of order management, communications technologies, and network configurations. In this dynamic role, flexibility in learning will be highly valued as you adapt to evolving product features and industry standards. Your ability to communicate effectively with clients from diverse backgrounds will ensure they feel supported and informed throughout their journey with us. Contributing to client satisfaction will not only enhance your professional reputation, but it will also drive your personal growth within the company. Roles and Responsibilities : Prepare the necessary configuration and validation for new customer installations and changes over live sites, including troubleshooting technical issues as part of 3rd line global support. Knowledge of Cisco hardware, including Nexus, Catalyst, and WLAN. Assume direct responsibility for completion of technical support deliverables as defined in the project plan, which encompasses Cisco routing, switching, and WLAN configuration based on customer requirements. Familiarity with network routing protocols: BGP, EIGRP, OSPF (VXLAN experience is a plus). Conduct data network fault investigations in both local and wide area environments, synthesizing information from various sources to reach effective resolutions. Demonstrate leadership in overseeing networking and facility projects. Ability to manage multiple projects simultaneously while ensuring progress and quality completion. Configuration of routing and switching equipment to meet outlined specifications. Provide remote support for on-site engineers and communicate effectively with customers during installations. Communicate with customers via email and phone to capture initial requirements effectively. Performance metrics will focus on complete and timely delivery aligned with SLA commitments. Involvement in network design, site activation, resolution of various severity level tickets, and deactivation of devices and circuits as needed. Preferred candidate profile: CCNA Global certificate or relevant training is highly desirable. Hands-on experience with firewalls is preferred, ensuring security within network operations. Familiarity with BGP, MPLS, SDWAN (e.g., Viptela, Silverpeak), Wireless (Cradlepoint), and Fortigate devices, as well as Nokia devices. Experience in ISP site installation, test and turn-up (TTU), and network troubleshooting. Additional knowledge regarding CCNP/CCNA standards or equivalent networking knowledge is essential. Comprehensive understanding of LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN protocols and demonstrated troubleshooting skills. Mandatory Skills: Order Management(Comms). Ex perience: 1-3 Years. Role & responsibilities: Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support. Knowledge of Cisco hardware, Nexus, Catalyst and WLAN. Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Knowledge of network routing: BGP, EIGRP, OSPF (VXLAN a plus) Undertaking data network fault investigations in local and wide area environments, using information from multiple sources Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Leads and supports Networking and Facility Projects Ability to handle multiple projects simultaneously. Configuration of routing and switching equipment. Remote support of on-site engineers and end users/customers during installation. Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality. Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits. Preferred candidate profile: CCNA Global certificate or training Hands on experience in firewall Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), Fortigate devices, Nokia devices. ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills.

Role Overview As a Network Engineer at Wipro Technologies, you will be at the forefront of our commitment to delivering top-tier technical support and solutions to our clients. Your expertise will be key in troubleshooting and resolving network issues in a timely manner, in line with our stringent service level agreements (SLAs). Every day will present opportunities to strengthen client relationships through your knowledge of order management, communications technologies, and network configurations. In this dynamic role, flexibility in learning will be highly valued as you adapt to evolving product features and industry standards. Your ability to communicate effectively with clients from diverse backgrounds will ensure they feel supported and informed throughout their journey with us. Contributing to client satisfaction will not only enhance your professional reputation, but it will also drive your personal growth within the company. Roles and Responsibilities : Prepare the necessary configuration and validation for new customer installations and changes over live sites, including troubleshooting technical issues as part of 3rd line global support. Knowledge of Cisco hardware, including Nexus, Catalyst, and WLAN. Assume direct responsibility for completion of technical support deliverables as defined in the project plan, which encompasses Cisco routing, switching, and WLAN configuration based on customer requirements. Familiarity with network routing protocolsBGP, EIGRP, OSPF (VXLAN experience is a plus). Conduct data network fault investigations in both local and wide area environments, synthesizing information from various sources to reach effective resolutions. Demonstrate leadership in overseeing networking and facility projects. Ability to manage multiple projects simultaneously while ensuring progress and quality completion. Configuration of routing and switching equipment to meet outlined specifications. Provide remote support for on-site engineers and communicate effectively with customers during installations. Communicate with customers via email and phone to capture initial requirements effectively. Performance metrics will focus on complete and timely delivery aligned with SLA commitments. Involvement in network design, site activation, resolution of various severity level tickets, and deactivation of devices and circuits as needed. Preferred candidate profile: CCNA Global certificate or relevant training is highly desirable. Hands-on experience with firewalls is preferred, ensuring security within network operations. Familiarity with BGP, MPLS, SDWAN (e.g., Viptela, Silverpeak), Wireless (Cradlepoint), and Fortigate devices, as well as Nokia devices. Experience in ISP site installation, test and turn-up (TTU), and network troubleshooting. Additional knowledge regarding CCNP/CCNA standards or equivalent networking knowledge is essential. Comprehensive understanding of LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN protocols and demonstrated troubleshooting skills. Mandatory Skills: Order Management(Comms). Ex perience1-3 Years. Role & responsibilities: Technical Expertise - Prepare the necessary configuration and validation for new customer installations and changes over live sites also troubleshooting technical issues being a part of 3rd line global support. Knowledge of Cisco hardware, Nexus, Catalyst and WLAN. Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Knowledge of network routingBGP, EIGRP, OSPF (VXLAN a plus) Undertaking data network fault investigations in local and wide area environments, using information from multiple sources Has direct responsibility for completion of technical support deliverables defined in the project plan. These deliverables include Cisco routing, switching and WLAN configuration and validations in accordance with customer requirements. Leads and supports Networking and Facility Projects Ability to handle multiple projects simultaneously. Configuration of routing and switching equipment. Remote support of on-site engineers and end users/customers during installation. Speaking with customers via email and phone for initial requirement capture. Performance is measured from complete and on-time delivery, according to SLA. Perform end-to-end commissioning in co-operation with customer representatives to prove correct functionality. Network Designing, Site Activation, Resolution of different severity level tickets, deactivation of the devices and circuits. Preferred candidate profile: CCNA Global certificate or training Hands on experience in firewall Knowledge of BGP, MPLS, SDWAN (Viptela, Silverpeak), Wireless (Cradlepoint), Fortigate devices, Nokia devices. ISP Site installation, TTU (test and turn up) and Network troubleshooting. CCNP/CCNA (or similar level of knowledge in networking) Knowledge on SDWAN Products. Understanding and Experience on LAN/WAN/WLAN/BGP/MPLS/OSPF/EIGRP/VPN Good troubleshooting Skills.

Educational Master Of Engineering,Bachelor Of Science,BTech,Bachelor of Engineering,BCA,Master Of Technology Service Line Cloud & Infrastructure Services Responsibilities -Deep understanding of network protocols:SDWAN, SDLAN, TCP/IP, MPLS, BGP, OSPF, WLC, WAP, VLANs, Spanning Tree Protocol-Experience working on Data center architecture (ACI, Spine & leaf, flat v/s hierarchical) -Network Configuration ManagementConfigure and maintain network devices including routers, switches, access points, and firewalls according to established standards and best practices.-Security ManagementImplement and maintain basic network security configurations on devices, collaborating with security teams on advanced security measures-Network monitoring:Monitor network performance metrics like bandwidth utilization, latency, and packet loss to identify potential issues and proactively address them -Troubleshooting skills:Ability to analyze network traffic, diagnose issues using tools like ping, traceroute, and packet captures -Wireless Network troubleshooting for Cisco, Aruba, Juniper -ITIL Process – working experience of Incident, Change, Problem, Configuration management -Working knowledge on DNS/DHCP/IPAM, Cloud Proxy. Product, tools experience -Experience with one or more of network products:-Routers and Switches (Cisco, HPE – Juniper Aruba, Fortinet, Arista) -SDWAN – Viptela, Silver peak, Versa, Aryaka -Monitoring and Ticketing tools - SolarWinds, Cisco Prime, Cisco DNAC, BMC, Jira, Service Now -Understanding of network Load balancers F5, NetScaler, VMware AVI etc Preferred Skills: Technology-Network-CISCO technologies-CISCO Nexus Technology-Network-Switching Technology-Network-AccessPoint-Aruba Domain-Network-SDN Technology-Networking-Routing technologies Domain-SDN-NFV-Software Defined WAN( SDWAN) Generic Skills: Domain-networking-Cisco certifications

Experience deploying logical design models (L2/L3, VPC, Device Contexts, Datacenter Zones, Spanning tree, VRF, VTP, VLANs, physical cabling). Working technical knowledge of network and security protocols (IPSEC VPN, QoS, SGT, SSL VPN, AAA, Dot1x, TustSec, NAT etc). Strong knowledge IP communication and routing is required (OSPF, EIGRP, BGP). Experience with inter-company routing is preferred. SD-WAN implementation and migration experience in one of the following is requiredCisco SDWAN (preferred), VmWare SDWAN(VeloCloud), Aruba SDWAN (SilverPeak), Fortinet SDWAN, Versa SDWAN Strong interpersonal, written, and oral communication skills with the ability to work well in a collaborative environment. Able to conduct research into networking issues and products as required. Highly self-motivated and directed, with keen attention to detail. Able to effectively prioritize tasks in a high-pressure environment. Strong customer service orientation with proven analytical and problem-solving abilities.

Experience in deployment and configuration of Silverpeak SD-WAN router (EdgeConnect appliances), Cisco Switches, and Access Point Strong knowledge and Hands on experience in configuring BGP, OSPF, EIGRP, STP, PVST+, IPSEC site to site VPN, VoIP, HSRP. GLBP, NAT/PAT Setup VPN tunnel and troubleshoot VPN related issues Coordinating with Vendor for Existing & New Implementation Handle Service Restoration, Service Request and change requests Commissioning and de-commissioning of Network components Follow Change Control submission and approval processes Plan, schedule, and implement network device software/hardware upgrades and migrations in a timely manner, and during times that will have the minimum impact on the users High degree of analytical ability and creativity in resolving Network problems. Hands-on experience in creating/ updating network drawings using Visio. Develop and maintain documentation Willingness and availability to work in evening and weekend hours for network infrastructure changes PS - Silverpeak experience is mandatory.

Network Data L3 1.Without supervision, deploy and configure network equipment including, butnot limited to, network infrastructure, switches, routers, wireless, and WANaccelerator preferably SilverpeaK. 2.Will Develop detailed schematics relating to new installations and existingupgradation, migration or integration. Will manage project support of network systems with an emphasis on assuringgoals and commitments are met on time and with a high level of quality. WillWork closely with the Voice, server, security platform teams to ensureintegration and stability within the network security platforms. Willwork on designing, configuring, and implementing enterprise. 3.Will Develop system documentation including technical drawings. 4.Will Produce solid and secure system designs according to industry bestpractices. Will Provide Tier 3 supportfor network systems or related issues as required. Candidate will work instretched shifts, odd working hours and weekends as per the work requirements.

Role: Network Engineer Skill: SDWAN SME (Silver Peak/Velo cloud/Juniper/Vipetla & Meraki) Location: PAN INDIA Job Requirement: Hands-on experience in Managing SDWAN environment with Installation, configuration and Troubleshooting. Should be experienced in Planning & Designing, Edge/CPE onboarding, Managing Profiles & Policy, Edge device configurations, Updating Firmware, QoS, Monitoring & Backup/restore Experience in migration of the edge devices with different MSPs

Job Description: We are seeking a skilled Versa SD-WAN Network Engineer to join our team, responsible for L2 in an SD-WAN environment. The ideal candidate will have hands-on experience troubleshooting, configuring, and optimizing SD-WAN solutions, along with expertise in traditional networking concepts (routing, switching, firewalls, and security policies). Key Responsibilities: L2 Support: • Monitor and troubleshoot SD-WAN networks, ensuring high availability and optimal performance. • Diagnose and resolve incidents related to network connectivity, latency, and performance. • Work with service providers and internal teams for issue resolution and root cause analysis. • Implement network changes as per standard operating procedures (SOPs). Technical Skills Required: • Understanding of SD-WAN technologies (Cisco Viptela, VMware SD-WAN by VeloCloud, Fortinet SD-WAN, Silver Peak, etc.). • Expertise in routing protocols (BGP, OSPF, EIGRP) and switching concepts (VLANs, STP, EtherChannel). • Understanding with firewalls and security policies (Cisco ASA, Palo Alto, FortiGate, or equivalent). • Knowledge of IPSec VPNs, MPLS, QoS, and WAN optimization techniques. • Familiarity with network monitoring tools (SolarWinds, PRTG, Wireshark, etc.). • Hands-on experience in network automation (Python, Ansible, Terraform) is a plus. • Understanding of cloud networking (AWS, Azure, GCP) is a plus. Qualifications & Experience: • Bachelors degree in Computer Science, Information Technology, or a related field. • 2-3 years of experience in networking with a focus on SD-WAN and WAN technologies. • Relevant certifications (CCNP / SDWAN certification must) are a plus. Soft Skills: • Strong analytical and problem-solving skills. • Excellent verbal and written communication skills. • Ability to work in a team and collaborate across multiple stakeholders. • Strong documentation and reporting skills.

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. Responsibilities: Possess a strong understanding of routing protocols such as BGP, OSPF, EIGRP, and IPsec for secure and efficient network communications. Demonstrate expert-level knowledge of networking technologies, WAN communications, and security concepts, including TCP/IP, QoS, MPLS, and IPSec. Participate in the deployment of complex solutions, create written deliverables, and conduct client workshops Ability to communicate and execute architecture strategy & approach in clear, concise, and understandable terms to client senior management and other client stakeholders Ability to implement design architecture objectives that align with client demand & business goals Receptive listening skills, with the ability to present ideas in a clear, concise fashion to technical and non-technical audiences Excellent situational leadership and timely decision-making skills Passionate about successful customer outcomes Ability to work effectively within all levels of an organization (internally & externally) Ability to work both individually and in a team environment Demonstrated ability to deliver multiple IT projects on time and within budget Ensure knowledge transfer to relevant client teams for smooth operation of deployed solutions Obtain and maintain certifications with associated qualifications Qualifications Minimum 5 years of networking experience in enterprise environments, with focus on SD WAN technologies Deep hands-on technical knowledge and expertise inPalo Prisma (and native) and Fortinet SD WAN. Silverpeak, Cisco Viptela, Versa, or Velocloud a plus. Deep expertise in route/switch architectures Strong sense of ownership, problem solver, sense of urgency and ability to be proactive in resolving challenges Palo Alto certificationPCNSE or PCNSC Cisco certificationCCNP or CCIE Fortinet certification nice to have Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.