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Job Description GENERAL SUMMARY State the main purpose(s) of the job in the organization. What is the general level of responsibility? Network Engineer will be responsible for day-to-day operations/alerts/events. Person should have deep understanding of ITIL & technical processes and ensure adherence to it. Person will be responsible for working with different cross functional teams to onboard new transitions & processes or improving the existing ones. This role requires specialized technical skills in Windows/Linux/Monitoring tools/Network/Database to handle technical escalations. Person will be responsible for managing functional escalations and will be working as representative of NOC function. COMPETENCIES Drive for Results Innovation & Agility Leading & Enabling Change Building Effective Partnerships Developing Self & Others . Band: Band 5 Band Description: Complex Processor; understands complex processes and takes initiative to improve them. Generally under general supervision to direction. Strong knowledge and application of techniques, procedures, standards, and policies. Band Competencies: Manages time and competing priorities to complete assignments, applies learning to solve problems in new ways, understands and supports change, supports and collaborates with others; open to diverse views, develops self and supports team learning. (Please refer to the for a more detailed description) PRINCIPAL RESPONSIBILITIES State the primary responsibilities of the role and the primary tasks for each function. Working as NOC Engineer in 24x7 support, monitoring of day to day operations/alerts/events, ensuring process adherence. Providing overall guidance and supervision to the team. 30% Leading technical transitions & getting required technical upskilling. Managing technical/functional escalations and coming up with the resolution. Acting as process owner of Level 2 Support & Event management and liaison with other service management processes 30% Identifying gaps and improvement areas. Formulate and implement corrective measures. Organize and prioritize workload. Imbibing new ideas & suggestions for overall growth/improvement of process 15% Maintaining documentation of new technical transitions/processes and ensuring the knowledge transfer to the team 10% To prepare management reports & dashboards to track the critical KPIs 10% Perform other duties, as assigned. 5% TOTAL 100% MINIMUM REQUIREMENTS EDUCATION: Bachelors FIELD OF STUDY: Computers, IT EXPERIENCE: 5+ Years CERTIFICATION(S): ITIL, CCNA KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Strong experience of Palo Alto Firewall installation, management & support on prem as well as in cloud like AWS, Azure along with Global Protect VPN Strong Working knowledge of Routing protocol like BGP, OSPF, EIGRP, VRF and Switching technologies like LACP, STP, Trucking, VPC, dot1x Working knowledge on Cisco SDWAN Good knowledge of Cisco ISE, Posturing and Meraki Wireless Good Knowledge of Cisco Umbrella Good Understanding of Cloud (Azure, AWS) networking Work with Security team to fix vulnerabilities identified in network devices. Facilitate investigation of complex technical issues. Identify and escalate issues and work with vendors till issue closure, provide RCA. Monitor instructions received or sent via internal monitoring system. Perform health checks, system connectivity, consistency, and data integrity. Understanding of Datacenter architecture, Network links LAN/WAN, routers, switches & interfaces Virtualization, Windows & Storage. Consistent track record in bringing in innovative ideas and its implementation to improve the overall effectiveness of NOC. Good Experience of ITIL Processes i.e. Incident/Problem/Change/Event Management Advanced proficiency with MS Office Tools, Visio, Service Now, Reporting Good communication & interpersonal skills. Standout Colleague & self-motivating. Skill Set Tools: Palo Alto, Cisco routing & switching, F5 Load balancers, Avaya, SolarWinds, CA APM, Splunk, ExtraHop, Nagios, Basic OS understanding. PREFERRED QUALIFICATIONS EDUCATION: Bachelors FIELD OF STUDY: Computers, IT EXPERIENCE: 5+ Years CERTIFICATION(S): CCNA, CCNP, Palo Alto Certified, ITIL. KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES: Expert level experience of Palo Alto Firewall installation & management. Monitoring tools experience like Datadog, Thousand Eye, Cacti, Solarwinds, Splunk, Extrahop, Nagios. Working experience of Cloud networking services i.e. AWS, Azure Good background in IT Infrastructure & Datacenter Services with an emphasis on networking & downtime analysis. Automation & scripting experience. A temporary worker is engaged through a staffing agency for a particular project or for a specific period of time, generally not to extend beyond six months. A temporary worker is considered an employee of the staffing agency and paid by such agency. All temporary workers must pass a pre-employment screen, administered by the staffing agency, as well as sign a NDA (Non-Disclosure Agreement) with respect to their services at the Company. The temporary worker must work on site under a manager s supervision. All work equipment and supplies are provided by Encore. All direction and oversight must come from the staffing agency, who is the employer of the temporary worker. Any changes to shift circumstances or schedule must also come from the staffing agency. Responsibilities A temporary worker is engaged through a staffing agency for a particular project or for a specific period of time, generally not to extend beyond six months. A temporary worker is considered an employee of the staffing agency and paid by such agency. All temporary workers must pass a pre-employment screen, administered by the staffing agency, as well as sign a NDA (Non-Disclosure Agreement) with respect to their services at the Company. The temporary worker must work on site under a manager s supervision. All work equipment and supplies are provided by Encore. All direction and oversight must come from the staffing agency, who is the employer of the temporary worker. Any changes to shift circumstances or schedule must also come from the staffing agency. Position Status Full time Share Job Explore Nearby the Office Success Profile No matter the role, our most successful team members embody a winning combination of these qualities. Drive for Results Innovation and Agility Leading and Enabling Change Building Effective Partnerships Developing Self and Others Our Values In Action Here at MCM, we are guided by a deep sense of purpose and an unwavering dedication to making a positive difference. Our doors are open to innovative and diverse perspectives, as we foster a collaborative environment where every voice is heard and celebrated. At the core of our success lies a profound commitment to our people we invest in your growth and development, empowering you to reach your fullest potential and make a lasting impact. The Encore Promise The Encore Promise is our global employee value proposition, specifically created to showcase the supportive and dynamic environment our current and prospective colleagues can expect every single day. It is co-created based on our people s feedback and is rooted in real experiences of people working at Encore. Inclusion and Belonging We are committed to fostering an environment that promotes learning, curiosity, and continuous improvement, while creating spaces for all people to bring their authentic selves to work. Improving Our Communities Just as we look to improve the financial health and wellbeing of our consumers, we look to improve the health and wellbeing of our communities. MCM is dedicated to serving our communities through our Corporate Social Responsibility (CSR) committees, along with individual and team efforts. This culminates with our Global Volunteering Month every July where we dedicate over 1,000 hours to giving back to our communities everywhere. We strive to help our consumers overcome debt by partnering with them in helping restore their financial health. Our commitment to excellence fuels our service and innovation, encouraging colleagues to support consumers, communities, and foster a collaborative workplace culture. Jaison Thomas, Midland Credit Management Managing Director, India Managing Director, India Life At MCM Step inside MCM and discover a vibrant community where talent and ambition thrive. This video offers an intimate look at the heart of our organization - a place where passionate individuals come together to drive innovation and make a meaningful impact. Join us and unlock a future filled with purpose and success. Celebrating Our Achievements Great Place to Work Certified 2024-2025 India Silver Employer for LGBT+ Inclusion 2024 AVTAR - Best Companies for Women 2024 - India The Economic Times - Best Organisations for Women 2024 AVTAR - Most Inclusive Companies Index 2024 - India Best CSR Project of the Year & Innovation in CSR Practices
