Network CoE Engineer – Fortinet and Cisco

Job Title:

Network Operations Engineer – Managed Services

Location:

Shift:

Department:

Reporting To:

About XenTegra

XenTegra is a global, Canadian-owned digital transformation and value-added reseller focused on enabling secure, productive end-user computing experiences. We help clients deliver digital workspaces that empower users to work securely—anytime, from anywhere, on any device or network. In addition to projects and consulting, we offer fully managed services and ongoing product support for enterprise clients.

Role Overview

As part of the Service Delivery – Network Operations Team

subject matter expert (SME)

Key Responsibilities

• Serve as SME for

  FortiNET and Cisco

  technologies (routing, switching, firewalling)
• Handle escalations from Tier 1 and Tier 2 network support teams
• Manage and support internal and customer-facing network infrastructures, including bandwidth interconnectivity for hosted environments
• Lead or support infrastructure upgrade and implementation projects
• Collaborate with Engineering and Architecture teams on operational support for service offerings
• Administer cases using

  ITIL best practices

  via

  ServiceNow

  ; ensure compliance with SLA targets
• Document network standards and operational procedures with regular peer reviews
• Participate in regular

  8x5 shift

  coverage and be part of a

  rotating 24x7 on-call

  schedule
• Support and enforce corporate information security policies and industry best practices

Required Qualifications

• Bachelor’s degree (or equivalent) in Computer Networking, Electronics & Communication, or a related field

• 5+ years of experience

  in IT service delivery, preferably supporting external enterprise clients
• Professional certifications in

  Fortinet (e.g., NSE4/5)

  or

  Cisco (e.g., CCNA/CCNP)

• ITIL v4 certified

• Excellent English communication skills (written and verbal)

• Deep experience with routing, switching, SD-WAN

  , and

  IPSec VPN

• Skilled in network traffic analysis using standard tools (e.g., Wireshark, tcpdump)

Preferred Skills

• Strong customer service orientation
• Experience supporting mixed Fortinet and Cisco environments
• Familiarity with security concepts and firewall policy administration
• Ability to adapt to changing priorities and manage time effectively
• Experience with documentation tools and peer review practices

Why Join XenTegra?

• Work with a globally recognized leader in end-user computing
• Be part of a technically strong, collaborative, and service-driven team
• Opportunities to work on enterprise-grade environments and global projects
• Career development and certification sponsorship