Job
Description
Role: Assistant Property Manager / Shift Engineer Company Division Department Location Job Title Grade Knight Frank (India) Private Limited Facilities & Asset Management Services Facilities & Asset Management Services PAN India Assistant Property Manager / Shift Engineer 10 Status Permanent Reporting to Site Specific Scope About Knight Frank Knight Frank LLP is a leading independent, global property consultancy. Headquartered in London, Knight Frank has more than 16,000 people operating from over 384 offices across 51 markets. The Group advises clients ranging from individual owners and buyers to major developers, investors and corporate tenants. For further information about the Company, please visit www.knightfrank.com. Knight Frank India is headquartered in Mumbai and has more than 1,400 experts across Bangalore, Delhi, Pune, Hyderabad, Chennai, Kolkata and Ahmedabad. Backed by strong research and analytics, our experts offer a comprehensive range of real estate services across advisory, valuation and consulting, transactions (residential, commercial, retail, hospitality, land & capitals), facilities management and project management. For more information, visit www.knightfrank.co.in This role is based at Mumbai and reports in to Property Manager. Responsibilities: • Project Management spans out to Planning & Designing, BOQ, QS, QA, QC, estimation, vendor finalisation, execution, value engineering and refurbishment • • • To Assist property Manager for the operation related activities To Assist Property Manager to prepare the Site and operational documentation To assist Property cum society manager for People management at site like selection, site induction, attendance, overtime, discipline, leave, registers. • • • • • • To prepare and execute duty roster for all site staff To provide all the occupant related data Issuing the Purchase order to vendors in concurrence with Property cum Society manager Issuing the Work Order to Vendors in concurrence with Property cum Society manager Assist for Drafting the society related matters Daily inspection round and ensure that all the facilities like lifts, common area lights and cleanliness of premises including lawn, garden, gym, swimming pool, party hall, common areas are always maintained as per standards. • To ensure highest hygiene standards at the premises through cleaning, disinfection, sanitization as per the schedule. • • • • • • • To ensure that all the PPM activities to be carried out as per the schedule Ensure for Implementing the standard SOPs at site. Resolving customer complaints quickly and efficiently. Review Help desk Complaints on daily basis. Ensure timely resolve of resident complaints Understand key resident individual needs and addressing these To greet, attend and escort visitors including VVIP at the reception and coordinate with respective client. Ensure all resident amenities are working and services are up to the mark To record and analyse Client & resident feedback and implement ways to improve services. To maintaining the ambience and decorum at the reception of club house To maintain and update contact details including emergency/ important stakeholders for quick response. Oversee the operations of the daily soft services activities and processes of the facilities To extend support for admin related activities. To ensure adherence to company and client policies and SOPs. To maintain the Resident related Documentation To assist for providing the data for various reports like DDR, MMR, QBR etc., To maintain and update database, feedback, MMR, statutory / technical compliances by vendors as per deliverables. Qualification, Experience, and Competency Qualifications/Education Degree / Diploma in Engineering (preferred Electrical / Mechanical) from affiliated/recognized university by UGC, AICTE, MHRD. Career Experience 8-10 years of relevant experience in managing the entire range of Electro-Mechanical equipment and soft services in High rise building / malls / large commercial complex / townships / business parks. Additional Requirements - Local mobility / own conveyance preferred. Aptitudes / Skills Client relationship management Good communication skills (written and verbal) People management skills Leadership skills Team player, liaison with internal stakeholders and support services. Analytical and problem-solving skills Decision making skills Time management Eye for details Should be fully conversant with electrical and safety norms, the Indian Electricity Rules and local authority compliances. • • Should be conversant with ISO, OSHAS, EMS (emergency medical services) etc. Adaptive and accommodative to the site ambiance, environment and working culture. IT Proficiency MS Office, Mobile based application.
