National Head - Retail Branch Banking

• Strategic Growth:

  Design and execute cohesive strategies for CASA, liabilities, third-party products, Gold loan etc to achieve sustainable, profitable growth.

• Sales & Network Expansion:

  Lead branch performance, expansion, and channel productivity & Profitability initiatives with clear business and compliance outcomes.

• Customer Engagement:

  Drive superior customer acquisition, retention, and cross-sell through personalized relationship banking and service excellence.

• Governance & Compliance:

  Uphold the highest standards of process integrity, internal control, and regulatory compliance across all branches.

• People & Leadership:

  Mentor zonal and regional leaders, build leadership capability, and nurture a strong succession pipeline for future growth as well as collaborate wth all stakeholders / Products & Channels.
• Transformation & Innovation: Champion digital adoption, process efficiency, and new-age banking practices.

Minimum Requirements

• Education: Post-Graduate or higher qualification in Business Management, Finance, or related discipline from a recognized institution.
• Experience: 22 25 years of progressive experience in Branch or Retail Banking, with proven leadership in large-scale sales, operations, and customer engagement.

• Expertise:

• o Demonstrated success in driving CASA and liability growth, leading multi-zone branch networks, promotion of asset products and managing diverse teams.
• o Strong grounding in regulatory compliance, risk governance, and audit readiness.
• o Deep understanding of customer behavior, financial inclusion, and digital transformation within the banking ecosystem.
• Leadership Attributes:
• o Visionary thinker with high strategic and execution capability.
• o Strong people leader who can inspire performance, accountability, and servant leadership culture.
• o Adept at balancing business growth, compliance discipline, and customer trust.