National Head – Branch Operations

• Lead and oversee day-to-day operations of all Drishti IAS branches across India.
• Ensure branches adhere to company standards in academic delivery, administration, infrastructure, and student services.
• Develop, implement, and monitor Standard Operating Procedures (SOPs) for uniformity and efficiency.
• Review and improve operational KPIs including cost control, utilisation, and student satisfaction.
• Conduct regular performance audits and branch visits (10–12 days/month).
• Supervise and mentor Branch Heads / Managers, fostering accountability and performance excellence.
• Oversee branch budgeting, expense control, and resource allocation.
• Coordinate closely with Academic, HR, Finance, and Facilities teams for seamless branch functioning.
• Ensure compliance with statutory, safety, and quality standards at all branches.
• Handle escalations related to operations, infrastructure, or student experience promptly.
• Support branch expansion and setup of new locations, ensuring operational readiness from day one.
  

Qualifications & Experience

• Graduate (preferably in Engineering or Management - Master’s degree preferred).
• 8–15 years of proven experience in operations, administration, or centre management — preferably in the education, coaching, or training sector.
• Strong leadership and people management skills, with experience of leading multi-location teams.
• Sound understanding of budgeting, cost control, and performance tracking.
• Excellent verbal and written communication skills in Hindi & English.
• Practical skills of Problem-solving, and stakeholders (civil administration etc) management.
• Willingness to travel 10+ days per month across various branch locations.
  

Preferred Attributes

• Experience in managing educational or service-based branch operations.
• High sense of ownership, discipline, and attention to detail.
• Analytical mindset with comfort in using MIS, dashboards, and reports.
• Strong organisational and execution skills; ability to manage multiple priorities.
• Collaborative working style with cross-functional teams.
  

How To Apply