MSP Professional

Dbiz.ai

18 - 20 years

5 - 9 Lacs

bengaluru

Posted:-1 days ago| Platform:

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Skills Required

computer science pmp automation team management managed services iso project management analytical windows operations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Lead end-to-end service delivery across platforms such as Oracle Fusion, Microsoft SQL Server, Azure Virtual Desktop, Windows 11 SOE, ServiceNow, and SOC/SIEM.
Act as the primary point of contact for clients, managing governance calls, MBR/QBR reviews, and ensuring SLA/KPI adherence.
Oversee L1, L2, and SME teams across onshore/offshore models including 24x7 and Follow-the-Sun support.
Drive escalation management and resolution of priority incidents.
Ensure compliance with ITIL processes (Incident, Change, Problem, Request, Release).
Manage risk and compliance frameworks (ISO, GovTech, ABLR).
Provide financial oversight including SOWs, rate cards, and cost vs revenue analysis.
Deputize for senior leadership in client engagement and operational governance.

Required Skills & Competencies:

Strong expertise in service delivery and SLA governance.
Proven client relationship management and stakeholder engagement.
Hands-on experience with cloud platforms (IaaS, SaaS, PaaS) and AI operations.
Proficiency in tools such as ServiceNow, Jira, ConnectWise, Splunk, Sentinel.
Experience in virtualization, VDI, and enterprise infrastructure.
Excellent leadership and team management skills.
Strong analytical, problem-solving, and communication abilities.

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