MS Teams with Enterprise Voice

PRIMARY RESPONSIBILITIES: Experience on Teams Enterprise Voice and VOIP experience is must. Experience in Teams with Enterprise Voice, gateways, trunks, voice resiliency and Voice Routing. Experience on AudioCodes Gateways. Experience on Teams Direct Routing. Experience on Teams Audio Conferencing. Experience on AudioCodes/Downstream SBCs Upgrading, configuring, and migrating Voice to Teams. Knowledge on Bandwidth planning, optimal conferencing traffic, capacity, QOS support. Knowledge on voice interoperability to PSTN, QoS implementation for conference and other applications. Experience integrating Teams with 3rd party telephony environment. Good knowledge on the working for SBA, SBC, certificates, and SBC updates. Experience in Teams Enterprise Voice troubleshooting (Gateways, SBAs, and complex voice call issues). Experience on Teams PowerShell. Experience on Teams Call quality dashboard. Knowledge on Device management - Phone system and device firmware update. Knowledge on (1.) Incident Management & Change Management (Planning & Execution). On - call Escalation. Process adherence & Security compliance. KB preparation and review, Knowledge sharing & documentation. Root cause analysis / Problem Management Capacity / Architectural Management. SLA compliance for tickets. PROFESSIONAL SKILL REQUIREMENT 1. Ability to work in large teams and manage project milestones 2. Excellent communications, presentation, and Problem-solving skills 3. Ability to develop requirements based on client inputs 4. Ability to work effectively in a remote, virtual, global environment. Show more Show less