Monitoring & Tools L3 Administrator / Engineer

• Monitoring & Tools L3 Administrator / Engineer (Dynatrace, Splunk, SolarWinds, Nagios) Role Overview The Tools L3 Administrator is responsible for advanced management, troubleshooting, and optimization of enterprise monitoring and observability platforms
• This includes application performance monitoring (APM), infrastructure monitoring, log analytics, and alerting systems
• The role requires deep expertise in tools such as Dynatrace, Splunk, SolarWinds, Nagios, and the ability to resolve complex issues independently while ensuring proactive monitoring and service reliability
• Key Responsibilities - Provide L3 support for escalated incidents related to monitoring and observability tools
• - Manage and maintain Dynatrace, Splunk, SolarWinds, Nagios platforms for enterprise environments
• - Configure and optimize dashboards, alerts, and reports to ensure proactive monitoring
• - Perform root cause analysis using log analytics and APM tools
• - Implement performance tuning, capacity planning, and monitoring automation
• - Integrate monitoring tools with ITSM platforms (ServiceNow, Remedy) for incident workflows
• - Automate repetitive tasks using PowerShell, Python, or Ansible
• - Collaborate with infrastructure, application, and security teams to ensure endtoend visibility
• - Lead critical incident investigations and document resolutions
• - Maintain knowledge base and documentation for configurations, processes, and troubleshooting guides
• Required Skills & Experience - 712 years of experience in enterprise monitoring and observability with strong L3 expertise
• - Handson experience with Dynatrace (APM), Splunk (log analytics), SolarWinds (network monitoring), Nagios (infrastructure monitoring)
• - Strong knowledge of monitoring architecture, integrations, and scaling strategies
• - Expertise in alerting, dashboards, and reporting for proactive incident detection
• - Experience with cloud monitoring (Azure Monitor, AWS CloudWatch, GCP Operations Suite)
• - Familiarity with DevOps pipelines and CI/CD monitoring integrations
• - Proficiency in scripting and automation (Python, PowerShell, Ansible)
• - Solid understanding of networking, servers, and application performance metrics
• - Ability to lead critical incident resolution and mentor junior administrators
• Preferred Qualifications - Certifications: Splunk Certified Admin/Architect, Dynatrace Professional, SolarWinds Certified Professional, Nagios Certified Expert
• - Experience with observability stacks (ELK/EFK, Prometheus, Grafana)
• - Exposure to AIOps platforms for predictive monitoring
• - Knowledge of ITIL processes for incident, problem, and change management

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