Jobs

Interviews
Job Alerts
Tools

Upskill and Grow with AI

Mock Interview Practice interviews in realistic simulations

Coding Practice Improve your coding skills with challenges

Certification Earn certifications to validate your skills

AI Learning Get trained with AI expert sessions

Career Path AI insights for smarter career decisions

AI Job Match Score AI-Powered Job Match Against Your Resume and Optimize Your Resume

Career Tools and Resources

Resume Builder Build Professional Resume with Ease

ATS Friendliness Check Check Resume Friendliness for Applicant Tracking Systems

Auto Apply Apply to hundreds of jobs on any platform effortlessly

Co-Pilot (Chrome Extension) Your AI Assistant for Seamless Browsing Efficiency

Interview Questions Streamline interviews with ready-to-use questions

Salaries Discover market-driven salary insights across skillsets and geographies

Companies Explore leading companies actively hiring talent
For Employers

Jobs

Interviews

Home
>
Jobs in gurugram
>
Ahead
>
Monitoring Analyst

Monitoring Analyst

Ahead

1 - 6 years

2 - 4 Lacs

gurugram

Posted:1 week ago| Platform:

Apply

Skills Required

sharepoint sql server active directory troubleshooting windows operating system windows xp ticketing tools photoshop networking helpdesk weaving graphic designing microsoft windows adobe acrobat corel draw itil illustrator

Work Mode

Work from Office

Job Type

Full Time

Job Description

Our Monitoring Analyst are a valued member of the Managed Services team providing daily system support for desktop hardware, operating systems and applications, installation, and modifications. Analysts isolate and reassign system problems generated by event monitoring systems and ServiceNow Call Tickets. Analysts research and develop effective and logical solutions considering operational policies and information assurance requirements.

Responsibilities

Monitor events / notifications via the monitoring tools.
Triage event monitoring alerts per specified severity levels
Update the incident ticket as required.
Escalate incident tickets to the appropriate support teams
Assist with cross training of other team members as needed

Skills & Experience

1 years IT technical experience in a helpdesk environment
Knowledge of ITIL concepts Incident, Service Request, etc
Hands-on work experience with the following:
Windows Operating Systems
MAC Operating Systems
Basic knowledge of Active Directory, Exchange 2010
User account management for Active Directory, Exchange Mailboxes, Distribution lists
Execute basic queries and administrative tasks for MS SQL, if needed
Sharepoint, Adobe Acrobat and other common desktop applications

Additional requirements

Working knowledge of troubleshooting remote access issues
Excellent written communication skills
Ability to understand and accept that the Customers issues affect the business
Enjoy problem solving
Team player
Good writing techniques

More Jobs at Ahead

Senior Consultant - SASE

Hyderabad, Gurugram

10 - 17 yrs

INR 30 - 45 Lacs

Observability Engineer

Gurugram

3 - 8 yrs

INR 5 - 10 Lacs

Windows Engineer

Gurugram

7 - 12 yrs

INR 9 - 14 Lacs

Senior Technical Consultant, Observability

Gurugram

6 - 11 yrs

INR 6 - 11 Lacs

Senior Technical Consultant, Data

Gurugram

8 - 13 yrs

INR 6 - 11 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now

Ahead

Human Resources Services

Brussels

Login to

Please Verify Your Phone or Email

Confirm Action

Search

Profile

Upskill and Grow with AI

Monitoring Analyst