Monitoring Analyst

You will be responsible for performing real-time monitoring of servers, network devices, applications, jobs, and services using various monitoring tools. Your role will involve identifying, acknowledging, and logging alerts, events, and anomalies. Additionally, you will escalate incidents to L1/L2 support teams, perform basic health checks, track incident tickets, and communicate with on-call engineers and shift leads for follow-up or escalations. It is essential to ensure monitoring dashboards and tools are operational and provide shift-wise handover updates. - Perform real-time monitoring of servers, network devices, applications, jobs, and services using monitoring tools such as JP1, Solarwinds, Nagios, Zabbix, SCOM, Appdynamics, Dynatrace, OpsRamp. - Identify, acknowledge, and log alerts, events, and anomalies. - Escalate incidents to L1/L2 support teams based on defined SOPs and severity. - Perform basic health checks and validations as per runbooks. - Track and update incident tickets in ITSM tools. - Perform initial triage of alerts (e.g. service restarts, disk clean-up commands if permitted). - Document incidents, actions taken, and resolution/escalation steps. - Communicate with on-call engineers and shift leads for follow-up or escalations. - Ensure monitoring dashboards and tools are operational and report any issues. - Provide shift-wise handover updates and contribute to incident reviews. - Minimum 2+ years of experience in IT monitoring or helpdesk roles with skills in monitoring tools and network operation center. - Basic understanding of IT infrastructure including servers, operating systems, networks, and applications. - Hands-on experience in monitoring tools and ticketing systems. - Ability to work 24x7 rotational shifts. - Requires candidates to work from the office.,