5 Opsramp Jobs

Overview: We are seeking a skilled IT Operations Consultant specializing in Monitoring and Observability to design, implement, and optimize monitoring solutions for our customers. The ideal candidate will have a minimum of 7 years of relevant experience, with a strong background in monitoring, observability and IT service management. The ideal candidate will be responsible for ensuring system reliability, performance, and availability by creating robust observability architectures and leveraging modern monitoring tools. Primary Responsibilities: Design end-to-end monitoring and observability solutions to provide comprehensive visibility into infrastructure, applications, and networks. Implement monitoring tools and frameworks (e.g., Prometheus, Grafana, OpsRamp, Dynatrace, New Relic) to track key performance indicators and system health metrics. Integration of monitoring and observability solutions with IT Service Management Tools. Develop and deploy dashboards, alerts, and reports to proactively identify and address system performance issues. Architect scalable observability solutions to support hybrid and multi-cloud environments. Collaborate with infrastructure, development, and DevOps teams to ensure seamless integration of monitoring systems into CI/CD pipelines. Continuously optimize monitoring configurations and thresholds to minimize noise and improve incident detection accuracy. Automate alerting, remediation, and reporting processes to enhance operational efficiency. Utilize AIOps and machine learning capabilities for intelligent incident management and predictive analytics. Work closely with business stakeholders to define monitoring requirements and success metrics. Document monitoring architectures, configurations, and operational procedures. Required Skills: Strong understanding of infrastructure and platform development principles and experience with programming languages such as Python, Ansible, for developing custom scripts. Strong knowledge of monitoring frameworks, logging systems (ELK stack, Fluentd), and tracing tools (Jaeger, Zipkin) along with the OpenSource solutions like Prometheus, Grafana. Extensive experience with monitoring and observability solutions such as OpsRamp, Dynatrace, New Relic, must have worked with ITSM integration (e.g. integration with ServiceNow, BMC remedy, etc.) Working experience with RESTful APIs and understanding of API integration with the monitoring tools. Familiarity with AIOps and machine learning techniques for anomaly detection and incident prediction. Knowledge of ITIL processes and Service Management frameworks. Familiarity with security monitoring and compliance requirements. Excellent analytical and problem-solving skills, ability to debug and troubleshoot complex automation issues.

About The Role : Primarily responsible for responding to RFIs/RFPs and proposing solutions in the domains of Digital IT Service Management, Service Assurance, and AIOps, encompassing infrastructure and application monitoring, event management, analytics, machine learning, automation, orchestration, server and network automation tools across Data Centre, Cloud, Network, and EUC towers. Engage proactively with customers, understand their tool estates, and pitch next-generation solution areas that deliver business value. Collaborate with Solution Managers, Solution Architects, and Finance Managers to create solution documentation, pricing models, and appropriate presales collateral as part of RFI and RFP submissions based on stated requirements within the assigned team. Prepare and present AIOPS solutions to Wipro customers during onsite oral discussions, mutual value discovery sessions, ensuring all messages are aligned with Wipro''s solution strategy or win themes. Review solutions for alignment with Wipro Pricing and Effort Estimation Models based on experience. Lead discussions as a Tools Architect during due diligence, contract closures, and renewals, including compliance requirements and sign-off on technical Statements of Work (SOWs) and service levels specific to BSM and AIOPS. Manage interactions with partners such as Splunk, AppDynamics, Dynatrace, Moogsoft, HP, Microfocus, BMC, Microsoft, and ServiceNow. Key Responsibilities: Primarily responsible for responding to RFIs/RFPs and proposing solutions to customers in the areas of ITOM, ITSM, and ITAM (Monitoring, Observability, AIOPS, Service Management, Asset Management, and Automation). Create differentiated tool solutions powered by products such as Splunk AI ops, AppDynamics, Dynatrace, OpsRamp, Moogsoft AI ops, BMC, Microfocus, Microsoft, SolarWinds, Evolven, and others. Ensure proactive engagement with customers to understand their tool estates and pitch next-generation solution areas delivering business value. Work with Solution Managers, Solution Architects, and Finance Managers to enable the creation of solution documentation, pricing, and appropriate presales collateral as part of RFI and RFP submissions based on stated requirements within the assigned team. Prepare and present AIOPS solutions to Wipro customers during onsite oral discussions and mutual value discovery sessions ensuring all messages align with Wipros solution strategy or win themes. Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research? Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market references and recognition through highest analyst rankings, client testimonials and partner credits? Be the voice of Wipros Thought Leadership by speaking in forums (internal and external)? Mentor developers, designers and Junior architects in the project for their further career development and enhancement Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc

Job Description: 4+ years of Experience in Compute Hardware troubleshooting. (L2) Install, administer, and maintain hardware infrastructure. Diagnose and correct system issues, whether these be issues with correct operation or performance. Reinstate integrity of system as quickly as possible following an outage in order to minimize downtime. Triage and solve user-submitted tickets, especially when they relate to the infrastructure. Track resource usage using monitoring and queuing software. Actively participate in Knowledge Management by creating new technical documents. Patch system firmware and software as needed. Peer assistance is an added trait. Technical Skills: Primary : HPE Proliant DL / Apollo / Blade Server, Cisco Server, OneView Secondary : Hypervisor (Vmware) Demonstrated expertise with Hardware administration, including OS (Vmware/Linux/Windows) Expertise with high-speed networking such as InfiniBand and 10/40 Gigabit Ethernet. Familiarity with Hardware products like: HPE Proliant, Apollo, Blade,SDFlex and Synergy Experience with Cisco Hardware (UCS series, UCS Manager). Experience in server hardware and troubleshooting. Experience managing multi node clustered setup. Experience using and supporting appliance like Oneview, iLO, BMC, UCS Manager Knowledge of Server profile and fault tolerance. Experience on troubleshooting of Virtualization (Vmware). Familiarity with monitoring tools like Grafana/Nagios/Opsramp. Knowledge on troubleshooting of ESXi and vCenter performance issues. Familiarity with the Server Storage connectivity basics. Good to have basic understanding of Nimble/Netapp/Pure/Cloudian/Data Protect cluster solution. Experience in Incident/Change/Problem management and Root Cause Analysis. Business Skills: Demonstrate strong written and verbal communication skills. Interacting and collaborating across different technology teams within HPE. Must work towards achieving HPEs vision for our customers. Affinity and a thorough understanding of support processes defined within HPE. Ability to work in a 24x7 environment in rotation shifts Exhibit Customer First and Customer Last Attitude consistently. Ability to drive cases to closure and provide Case Summary. Demonstrate high level of technical & communication skills. Takes responsibility for end-to-end problem ownership and its solutions. backup and storage and infrastructure and (vmware or virtualization) and compute * Apollo, synergy, vmware esxi, virtualization, vsphere, comvaultback up, storage array, emx, ibm netapp, HPE, cloud storage, zerto management * Compute will discuss.: pradeep * Compute L2: HP apolo, blade, 4+ years of exp, primary is compute and secondary is vmware and linux, aroba switches, cisco like ucs series, *Should know how hardware and os interacts, hp server candidate would know ilo, ciso server people will have bmc, *Monitoring is tool agnostic: *Primary skill is hardware, secondary is vmware or linux, Zerto: Victor Should know hypervisor or virtualization, DR-Disaster recovery, migration, failover, replication, crossite replication, We are not looking for Zerto implementation or deployment, day to day operations knowledge of zerto would be added advantage Candidate should have DR and migration understanding. Coudian storage: Filestorage technology, file page storage like NAS, troubleshooting and configuration Object storing knowledge would be added advantage.

Basic Knowledge in Python / Shell Scripting (1+ yrs) Strong Unix/LInux fundamentals Experience in configuring and integrating monitoring/observability tools/framework (log/alert/incident management) Prometheus, Grafana, Opsramp, New Relic , Datadog, AppDynamics, Open Telemetry Experience in Docker, Kubernetes, VMware, Virtual networking, Databases. Experienced in implementing CI/CD pipeline, GITOps Experience in supporting deployment and bring up of Integration and Production setup (operational/devops) Working knowledge on distributed computing and microservices Should be able to work in a fast-paced, iterative development methodology (Agile-SCRUM). Working knowledge in one of public cloud such as AWS, Azure or GCP Develop/maintain monitoring microservices. Integrate Monitoring services into Software delivery framework Automate Integration of multiple monitoring and observability tools Adhere to software development best practices and align to CI/CD process defined Identify and resolve Security vulnerabilities and compliance gaps

Job Description: Own an escalation, demonstrate leadership and be the designated point of contact for the Technical Escalation Process. The position involves taking a leadership role with customer teams and internal teams to resolve problems, maintain managed Storage & Backup operations and, when necessary, to return systems to operational status. The job also involves leading communication between technical teams, customers and internal organization to fulfill customer needs and accomplish customer satisfaction. Strong and solid concepts on Virtualization. Share Datacenter Best Practice among other Technology peers & Teams in the GMS community and be required to actively look for and identify pro-active / issue prevention opportunities where these presents themselves. Supporting and troubleshooting complex Vmware / Virtualization issues in complex and widely distributed environment. Manage technical action planning across multiple customer / partner resources while leading development of Commvault technical action plan. Communicate Technical action plan, drive internal HPE Technical Teams / Customer / Partner communications. Capable of working constructively in a highly pressurized environment. Willing to work after office hours to manage critical customer escalations when necessary 24x7 availability as required for Out of Hours (OOH) coverage. Demonstrates the ability to work with and be sensitive to other cultures. Skilled in utilizing methodologies for problem management and resolution of escalated issues. Provides highly innovative management of complex escalations. Create opportunities to increase the competence of the work group in a proactive and consistent way. Identifies and communicates possible process changes that will remedy inefficiencies as appropriate. Lead / drive virtual technical teams within HPE / Partner to isolate the cause of issue. Work with the different support Vendors, customer account team, HPE / Partner onshore and offshore teams, as well as other stakeholders like Managed Services Manager, Consultants, Customer Business Manager, Escalation manager etc. Negotiate to bring correct resources together to focus on an issue Plan and implement best practices. Knowledge & Skills: *Experience in designing, deploying, and managing VMware-based virtualization. *Expert-level proficiency in VMware vSphere, VMware NSX, and VMware vSAN technologies. *Document design, implementation, and troubleshooting procedures for VMware cloud solutions. *Expert-level proficiency in Disaster recivery solutions like SRM, Metro CLuster, Streched CLuster etc. *Expert-level proficiency in designing VMware environment based on Performance Requirement. *Strong scripting and automation skills using tools such as PowerShell, Python, or VMware PowerCLI. *Strong experience in Upgrading VMware components and tackling Issues during upgrades. *Expert-level proficiency in designing customer Workload specs based on the requirements from application. *Expert-level proficiency on Storage and network protocols supported by VMWare. *Fundamental Knowledge on Hardware, Network and Storage concepts is a must. *Solid understanding of cloud computing principles and architectures, including private, public, and hybrid cloud models. *Excellent analytical and problem-solving skills, with the ability to troubleshoot complex VMware issues and drive resolution. *Strong communication and interpersonal skills, with the ability to effectively communicate technical concepts to both technical and non-technical stakeholders. *VMware certifications such as VMware Certified Professional (VCP) or VMware Certified Advanced Professional (VCAP) would be a plus. *Experience with other cloud platforms such as AWS, Azure, OLVM or Google Cloud Platform (GCP) is desirable. Experience : 4+ years of demonstrated experience in Vmware troubleshooting including service and support on Virtualization, vSAN. Ability to isolate and solve complex technical/business problems with the ability to interact with people (customer and internal HPE) at all levels, across a geographic region. Demonstrate strong written and verbal communication skills. Certifications: VMware certifications such as VMware Certified Professional (VCP) or VMware Certified Advanced Professional (VCAP). ITIL Foundation certification preferred. Knowledge of Remote Support and Remote monitoring processes and concepts Knowledge on Service Now Interpersonal Skills: Demonstrated expertise with Vmware Virtualization including server hardware, linux, windows. Familiarity with VCenter, Vmware Vsphere, vswitches. Experience with vSAN Basic troubleshooting in Vmware environment. Experience managing multi node clustered setup. Experience in Vcenter and ESXi Patching. Familiarity with monitoring tools like Grafana/Nagios/Opsramp. Familiarity with the Server Storage connectivity basics. Experience in Incident/Change/Problem management and Root Cause Analysis Self-Starter - Takes independent action to identify and solve problems. Seeks out relevant information needed to make decisions. Gets involved with new initiatives. Exceptional Customer service skills, mindset & attitude. Be professional in all modes of interaction with our internal & external customers. Success/Achievement Orientation - Delivers quality results consistently. Targets, achieves (or exceeds) measurable results. Sets challenging goals, focuses on critical priorities, and is accountable. Problem Solving - Recognizes problems and responds with a systematic assessment that identifies and addresses cause of issue. Practical, realistic, and resourceful. Innovative - Builds and improves key business processes that enhance the effectiveness of HPE. Generates new ideas, challenges the status quo, and solves problems creatively. The candidate must collaborate with other teams and individuals within the organization Be capable of making well founded decisions in high pressure situations & exercising diplomacy when operating in politically charged environments. Actively listen and confirm problem details showing empathy for urgent situations Utilize effective negotiation skills which will lead to satisfactory issue resolutions.