MODULAR SALES -GM

Roles & Responsibilities

Sales Strategy & Performance:

· Set and manage sales targets for the Modular Segment, ensuring that sales goals are achieved or exceeded.

· Analyse sales performance and customer data to identify trends, opportunities, and areas for improvement.

· Lead the sales team in delivering high-value sales pitches, product demonstrations, and consultations that appeal to luxury clients.

· Drive strategies to increase customer acquisition, retention, and cross-selling/up-selling of products.

· Ensure all sales staff are well-versed in modular furniture design, customization options, and luxury market trends to enhance customer service.

Customer Experience & Relationship Management:

· Handle high-profile clients and VIP customers personally, ensuring that their needs and expectations are met or exceeded.

· Train staff to engage with clients in a way that fosters long-term relationships, creating loyalty and repeat business.

· Implement feedback systems to continuously improve customer experience and service quality.

· Oversee after-sales services, ensuring timely delivery, installation, and post-purchase support for modular furniture.

Team Leadership & Development

• Lead, mentor, and motivate store staff, from sales associates to managers, ensuring alignment with the brand’s values and high-performance standards.
• Conduct regular training sessions to keep the team updated on product knowledge, luxury customer service techniques, and industry trends.
• Implement performance management practices, including setting clear goals, conducting performance reviews, and offering incentives for exceptional sales results.
• Foster a positive, collaborative, and customer-focused work culture within the store teams.

Job Type: Full-time

Pay: ₹1,500,000.00 - ₹2,500,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid time off
• Provident Fund

Application Question(s):

• MANDATORY TO HAVE 10+ YRS EXP IN MODULAR SALES AS A MANAGER

Experience:

• TOTAL: 10 years (Required)

Work Location: In person