Mobile Service Technician

Job Title: Mobile Service Technician

Department: Service / Technical Support
Location: [Insert Location]
Reporting To: Service Manager

Job Summary:

The Mobile Service Technician is responsible for diagnosing, repairing, and testing mobile phones and tablets. The role involves hardware and software troubleshooting, replacement of spare parts, software updates, and ensuring high-quality service standards to maintain customer satisfaction.

Key Responsibilities:

• Diagnose and repair mobile phones, tablets, and other handheld devices.
• Perform hardware-level repairs such as display, battery, mic, speaker, charging port, and motherboard replacements.
• Conduct software troubleshooting, flashing, and updates for Android and iOS devices.
• Test all repaired devices for quality assurance before delivery.
• Maintain accurate records of repairs, parts used, and service time.
• Ensure proper handling of tools, spare parts, and ESD safety procedures.
• Provide technical support and guidance to showroom or customer service teams.
• Stay updated with the latest mobile technology trends and repair techniques.
• Maintain cleanliness and organization of the service area.
• Ensure timely completion of service requests and adherence to company standards.

Skills & Qualifications:

• ITI / Diploma in Electronics or equivalent qualification.
• Minimum 1–3 years of experience in mobile phone service and repair.
• Strong knowledge of mobile hardware, software, and diagnostic tools.
• Ability to identify issues quickly and provide efficient solutions.
• Good communication and reporting skills.
• Attention to detail and commitment to quality.
• Willingness to learn new technologies and upgrade technical skills.

Key Attributes:

• Problem-solving mindset
• Responsible and self-motivated
• Customer-focused approach
• Team player with a positive attitude

Salary & Benefits:

• Competitive salary based on experience
• Incentives based on performance
• Opportunities for skill enhancement and certification

Would you like me to tailor this JD for in-store service (showroom technician) or field/mobile doorstep service? The wording changes slightly depending on the work environment.

Job Type: Full-time

Pay: ₹20,000.00 - ₹22,500.00 per month

Work Location: In person