Mobile Sales and Service Technician

The Buyback Executive role involves assessing, evaluating, and processing used telecom products like mobile phones, laptops, desktops, and iPads. Strong technical expertise is required for device identification, problem assessment, and pricing negotiations to ensure a smooth buyback process. The ideal candidate should possess excellent customer service skills and the ability to work efficiently under pressure. Responsibilities include conducting physical inspections and evaluations of various telecom products, identifying device conditions, detecting issues, and assessing product functionality. It is essential to stay updated with the latest technology trends and repair techniques in the telecom industry. Effective communication with customers regarding device assessment and pricing, offering competitive buyback pricing, and converting potential customers into buyback transactions are key aspects of the role. Maintaining records of buyback transactions, ensuring compliance with company policies, and collaborating with store teams to enhance customer experience and optimize buyback processes are also important responsibilities. Additionally, adapting to new technologies and methodologies in device assessment and repair is crucial. Required skills for this role include strong technical knowledge of mobile phones, laptops, desktops, and tablets, experience in device repair and problem diagnosis, ability to work under pressure and meet deadlines, willingness to continuously learn and adapt to emerging technologies, excellent communication and negotiation skills, and prior experience in the telecom industry or a similar role is preferred. Preferred qualifications include 3 years of experience in device buyback, repair, or sales, and an HSC, Diploma/Degree in Electronics, Telecommunications, or a related field. This is a full-time, permanent position with benefits such as cell phone reimbursement, health insurance, paid sick time, and Provident Fund. The work location is in person.,