Mobile Sales and Service Technician

Job Overview

The Buyback Executive is responsible for assessing, evaluating, and processing used telecom products such as mobile phones, laptops, desktops, and iPads. The role requires strong technical expertise in device identification, problem assessment, and pricing negotiations to ensure a smooth buyback process. The ideal candidate will have excellent customer service skills and the ability to work efficiently under pressure.

Roles and Responsibilities

· Conduct physical inspections and evaluations of various telecom products across

different brands.

· Identify device conditions, detect issues, and assess product functionality.

· Stay updated with the latest technology trends and repair techniques in the telecom

industry.

· Effectively communicate with customers regarding device assessment and pricing.

· Offer competitive buyback pricing based on market trends and product conditions.

· Convert potential customers inquiring about device prices into buyback transactions.

· Maintain records of buyback transactions and ensure compliance with company

policies.

· Work collaboratively with store teams to enhance customer experience and optimize

buyback processes.

· Adapt to new technologies and methodologies in device assessment and repair.

Skills Required

· Strong technical knowledge of mobile phones, laptops, desktops, and tablets.

· Experience in device repair and problem diagnosis.

· Ability to work under pressure and meet deadlines.

· Willingness to continuously learn and adapt to emerging technologies.

· Excellent communication and negotiation skills.

· Prior experience in the telecom industry or a similar role is preferred.

Preferred Qualifications:

· 1–3 years of experience in device buyback, repair, or sales.

· HSC, Diploma/Degree in Electronics, Telecommunications, or a related field

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Health insurance
• Paid sick time
• Provident Fund

Work Location: In person