MIS Senior Executive

This role is responsible for the analyze & prepare the data and its quality that will be shared with the client. He needs to review the Data for correctness in terms of information (Uptime and downtime of the application considering the availability of the application for an end user) that is provided to the client. This role shall drive through continuous improvement to provide excellent customer experience.

• Technical Ability
• Communication Skills
• Client-facing Skills
• Problem Solving Skills
• Ability to works as one team

• Technical Ability: Expert in Excel & PowerPoint.
• Communication skills: Good communicator and the ability to make complex solutions presentable in a simple and easy to understand language.
• Client-facing skills: Ability to work with people at multiple levels.
• Problem Solving Skills: Should be able to listen and work with clients to fully understand their challenges and propose best possible solutions.
• Ability to work as ONE team: Operate as a team and not in silos

• Work on allocated reports with SLA and Accuracy
• Handling Internal and External customer doubt/ queries and challenges
• Run the Utilities.
• Data Mining.
• Data Audit
• Internal stake holder communication.
• Maintain SLA reports
• KPIs –
• Organizational Process Adherence
• Timely Applying leaves
• Attendance Discipline

• This role is an individual contributor and providing the inputs for further decision making.

• Through learning and certifications, Internal Job Rotations available across the organization.

• Education:
  • Graduates – in any stream or equivalent

• 
  Experience:
• 1-2 Years

• 
  Technical
• MS Excel, Pivot, V Lookup & Basic Formula.

• 
  Behavioural/Soft Skills
• Should be flexible with Rotational shifts and Week offs (24*7)
• Ability to work under pressure.
• Good Interpersonal Skills
• Decent Communication Skills