Role Overview
Microsoft Copilot Studio Architect
The architect will work closely with business stakeholders, product owners, and technical teams to identify high-value use cases, design responsible AI experiences, and establish patterns, standards, and guardrails that enable safe, scalable AI adoption. This includes leading the overall Copilot and AI operating model (Centre of Excellence, governance, ALM) and coaching teams to build and sustain best-in-class Copilot solutions.
Key Responsibilities
- Define and own the
Copilot Studio architecture and blueprint
, including environment strategy, solution patterns, and reference architectures for different business scenarios.
- Lead discovery and
use case definition
with business stakeholders, mapping processes and pain points to Copilot Studio capabilities and related Power Platform / Dynamics 365 features.
- Design
secure, compliant Copilot experiences
, including data access, DLP, responsible AI controls, and alignment with organisational policies.
- Architect and oversee
integrations
between Copilot Studio and Microsoft 365, Dynamics 365, Power Platform, Azure services, and third-party systems via connectors, APIs, and plugins.
- Establish and maintain
governance, standards, and best practices
for Copilot Studio development, including solution templates, component libraries, and re usable skills.
- Collaborate with security, compliance, and architecture boards to ensure Copilot solutions meet
regulatory, privacy, and risk management
requirements.
- Define and implement
ALM and DevOps practices
for Copilot solutions (environments, solution packaging, versioning, CI/CD).
- Partner with product owners and business leads to define
KPIs and success metrics
, monitor solution performance, and drive continuous improvement.
- Provide
technical leadership and coaching
to developers, makers, and business technologists building with Copilot Studio and the Power Platform.
- Act as a
trusted advisor on Microsoft AI & Copilot strategy
, keeping abreast of roadmap changes and recommending how to leverage new features.
- Contribute to or lead an
AI / Copilot Centre of Excellence
, including intake processes, pattern catalogues, and enablement materials.
Essential Skills & Experience
Technical Skills
- Strong, demonstrable experience with
Microsoft Copilot Studio
(or Power Virtual Agents/custom GPTs / conversational AI platforms) in an architectural or lead role.
- Deep understanding of the
Microsoft Power Platform
(Power Apps, Power Automate, Dataverse) and its role in AI-driven solutions.
- Good knowledge of
Microsoft 365
and/or Dynamics 365
(Sales, Customer Service, Field Service, or other workloads), and how Copilot extends these products.
- Familiarity with
Azure services
relevant to AI and integration, such as Azure OpenAI Service, Azure API Management, Azure Functions, Logic Apps, and Azure Cognitive Services.
- Strong grasp of
data architecture and integration patterns
, including REST APIs, webhooks, connectors, and data virtualisation.
- Practical experience with
security, identity, and compliance
in the Microsoft ecosystem (Entra ID, role-based access control, DLP policies, information protection).
- Understanding of
responsible AI principles
, prompt design/prompt engineering, grounding, retrieval augmented generation, and content filtering.
- Experience setting up
ALM / DevOps for Power Platform and Copilot solutions
, including managed solutions, environment strategies, and CI/CD pipelines.
Architecture & Delivery Skills
- Proven experience as a
Solution Architect
, Technical Lead, or similar role delivering complex Microsoft cloud solutions.
- Ability to translate
business requirements into target architectures
, solution designs, and implementation roadmaps.
- Strong
documentation skills
: architectural diagrams, solution designs, standards, and decision records.
- Experience working in
agile delivery environments
(Scrum/Kanban) and collaborating with product owners, BAs, and engineering teams.
- Strong
stakeholder management
skills, with the ability to influence senior business and IT leaders.
Core Competencies
- Excellent
communication skills
, capable of explaining technical AI concepts in simple, business-friendly language.
-
Strategic mindset
, with the ability to prioritise high-value, low-risk use cases and build a scalable roadmap.
- Strong
problem-solving and analytical
skills, comfortable dealing with ambiguity in emerging AI capabilities.
- Passion for
innovation and continuous learning
in AI, automation, and digital transformation.
Desired Skills - AI Coaching, Training, and Adoption
- Experience designing and delivering
AI adoption programs
, including training plans, office hours, and community of practice activities.
- Ability to
coach business users, citizen developers, and technical teams
on:
- Identifying and shaping Copilot use cases
- Writing effective prompts and system messages
- Best practices for testing, monitoring, and improving AI behaviours
- Experience creating
enablement materials
(playbooks, quick start guides, templates, and patterns) for Copilot Studio and Power Platform.
- Background in
change management or organisational adoption
(e.g., Prosci/ADKAR or similar frameworks) applied to AI and automation programs.
- Experience running
workshops and training sessions
to improve AI literacy, responsible AI understanding, and day-to-day Copilot usage.
- Strong
evangelism skills
: able to communicate a compelling vision for AI, showcase success stories, and build momentum across the business.
- Experience mentoring internal teams to build
self-sufficiency and internal capability
around Copilot and AI.
Typical Background
- 5+ years in solution architecture, technical consulting, or enterprise application delivery, ideally within the
Microsoft cloud ecosystem
.
- Hands-on experience delivering
Power Platform, Dynamics 365, or Microsoft 365
solutions, with at least 1-2 years focused on Copilot / AI capabilities.
- Relevant Microsoft certifications (e.g.,
Power Platform Solution Architect, Azure Architect, Dynamics 365 Solution Architect, AI Engineer
) are highly desirable.
