Microsoft 365 System Admin

About SquadCX 

SquadCX is a leading provider of customer experience and digital transformation solutions, committed to enabling global businesses with flexible, scalable, and affordable remote talent. We specialize in IT, customer service, backend operations, and business support across industries like SaaS, Ecommerce, and Startups. 

Our mission is to deliver excellence through a global remote workforce, helping businesses achieve efficiency, innovation, and growth. 

Role Description 

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We are seeking a skilled Microsoft 365 System Administrator to join our IT operations team as a full-time Technical Consultant. The ideal candidate will be responsible for user management, security, and configuration of Microsoft 365 environments, ensuring seamless functionality and robust security for our clients’ global workforce. This role is critical in maintaining and optimizing cloud-based productivity suites. 

Key Skills Required 

• Microsoft 365 Expertise

  : Proficient in Microsoft 365 administration (Exchange Online, SharePoint, Teams, OneDrive) 

• Security & Compliance

  : Knowledge of Microsoft 365 security features, Azure AD, and compliance policies 

• Technical Skills

  : PowerShell scripting, Active Directory, and identity management 

• Other

  : Familiarity with ITIL processes, troubleshooting, and documentation 

Key Responsibilities 

• Manage and administer Microsoft 365 user accounts, licenses, and permissions for client environments 
• Configure and maintain Microsoft 365 services, including Exchange Online, Teams, and SharePoint 
• Implement and monitor security policies, including MFA, conditional access, and data loss prevention 
• Troubleshoot and resolve issues related to Microsoft 365 services and configurations 
• Document processes, maintain system records, and collaborate with cross-functional teams to support client end-users 
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Ideal Candidate 

• 3–5 years of experience in Microsoft 365 administration or similar roles 
• Strong problem-solving mindset and excellent communication skills 
• Self-starter who thrives in a remote work environment 
• Certifications like Microsoft 365 Certified: Enterprise Administrator Expert or similar are a plus