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Microsoft 365 | 4 To 6 years | Bengaluru

3 - 4 years

6 - 10 Lacs

Bengaluru

Posted:11 hours ago| Platform: Naukri logo

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Skills Required

standard operating procedures sharepoint powershell system performance troubleshooting dns networking job description service request microsoft teams technical support active directory exchange online microsoft windows dhcp itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Respond promptly to incidents and service requests related to Microsoft 365 applications, including but not limited to Exchange Online, SharePoint Online, MS Teams (including Teams Telephony), and OneDrive for Business. Diagnose and troubleshoot issues efficiently, ensuring a quick resolution and minimal impact on users. Maintain up-to-date documentation on common issues, troubleshooting steps, and standard operating procedures to facilitate knowledge sharing and enhance the team's efficiency. Monitor the Microsoft 365(Office 365) platform for potential issues, perform routine checks, and implement proactive measures to avoid service disruptions and optimize system performance. About 3-4 years (B Grade candidates) hands-on Experience on Microsoft 365(Office 365). Strong understanding of Microsoft 365(Office 365) suite components, including Exchange Online, SharePointOnline, MS Teams, and OneDrive for Business. Proficient in diagnosing and troubleshooting Microsoft 365(Office 365) issues, both independently and collaboratively. Experience working on large-scale projects. Excellent communication skills, both verbal and written, with the ability to convey technical information to non-technical users effectively. A customer-centric approach and a passion for providing exceptional end-user support. Proactive and able to prioritize tasks effectively in a dynamic and fast-paced environment. Strong attention to detail and commitment to maintaining accurate documentation. Experience on Proofpoint email Gateway (Optional). Working knowledge of Microsoft 365(Office 365) PowerShell. Microsoft 365(Office 365) certifications, such as MS-900, MS-102 etc. Primary Skills Microsoft 365 MS Teams Proofpoint Secondary Skills PowerShell SharePoint

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Capgemini
Capgemini
www.capgemini.com

IT Services and IT Consulting

Paris France

10001 Employees

3167 Jobs

    Key People

  • Aiman Ezzat

    Chief Executive Officer

  • Carole Ferrand

    Group Chief Financial Officer

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