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Messaging Engineer

3 - 6 years

0 Lacs

Hyderabad Telangana India

Posted:1 month ago| Platform: Linkedin logo

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Skills Required

messaging support troubleshooting management iam mfa tracking patch deployment service documentation configuration security azure patching wsus

Work Mode

On-site

Job Type

Full Time

Job Description

Messaging Engineer Location: Hafeezpet, Hyderabad Experience: 3-6 years Immediate joiner preferred. Mandatory Skills: 0365, Exchange, DNS. Hybrid Cloud *********Kindly share resume to nsenthil.kumar@genpact.com with sub of "Messaging Engineer" along with notice period ********* Responsibilities · Provide first-level support for Exchange Online issues such as email access, delivery failures, and mailbox settings. · Assist with basic DNS troubleshooting and domain configurations. · Support Cloudflare-related tasks including DNS record updates and SSL settings under supervision. · Respond to incidents and requests related to user identity and access management (IAM), including account lockouts and MFA. · Support certificate renewal tracking and assist with installations on Windows systems. · Provide end-user support for Windows desktop environments including performance issues, logon problems, and profile corruption. · Assist in Windows patch deployment and basic troubleshooting of patch failures. · Log all incidents and service requests in the ITSM system, ensuring SLA adherence. · Escalate unresolved or complex issues to L2/L3 with proper documentation. · Maintain and update SOPs and contribute to the internal knowledge base. Qualifications we seek in you! Bachelor's Degree required. Preferably in Computer Science, Information Systems, or related field. Preferred Qualifications/ Skills · Bachelor’s degree in IT, Computer Science, or a related field (or equivalent work experience). · Exp in technical support or service desk role. · Basic knowledge of Exchange Online (O365) email configuration and support. · Understanding of DNS concepts and ability to identify resolution issues. · Familiarity with Cloudflare DNS and basic web performance/security settings. · Experience with user identity support including Active Directory, Azure AD, and MFA. · Knowledge of certificate management lifecycle (basic level). · Hands-on experience supporting Windows 10/11 desktop environments. · Exposure to Windows patching tools like WSUS, SCCM, or Intune. · Strong problem-solving and documentation skills. Show more Show less

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