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Genpact
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Messaging Engineer

Messaging Engineer

Genpact

3 - 7 years

0 Lacs

hyderabad telangana

Posted:1 day ago| Platform: Shine logo

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Skills Required

active directory wsus sccm exchange online dns troubleshooting domain configurations cloudflarerelated tasks iam identity access management certificate renewals windows systems support windows desktop environments support windows patch deployment itsm system standard operating procedures sops azure ad mfa multifactor authentication certificate management lifecycle intune problemsolving documentation skills

Work Mode

On-site

Job Type

Full Time

Job Description

As a Messaging Engineer at our organization, you will be responsible for providing first-level support for Exchange Online issues, such as email access, delivery failures, and mailbox settings. You will also assist with basic DNS troubleshooting and domain configurations. Additionally, you will support Cloudflare-related tasks including DNS record updates and SSL settings under supervision. Your key responsibilities will include: - Responding to incidents and requests related to user identity and access management (IAM), including account lockouts and MFA. - Tracking certificate renewals and assisting with installations on Windows systems. - Providing end-user support for Windows desktop environments, including addressing performance issues, logon problems, and profile corruption. - Assisting in Windows patch deployment and basic troubleshooting of patch failures. - Logging all incidents and service requests in the ITSM system to ensure adherence to SLAs. - Escalating unresolved or complex issues to L2/L3 with proper documentation. - Maintaining and updating Standard Operating Procedures (SOPs) and contributing to the internal knowledge base. Qualifications required for this role: - Bachelor's Degree in Computer Science, Information Systems, or a related field. - Experience in technical support or service desk roles. - Basic knowledge of Exchange Online (O365) email configuration and support. - Understanding of DNS concepts and familiarity with Cloudflare DNS. - User identity support including Active Directory, Azure AD, and MFA. - Knowledge of certificate management lifecycle at a basic level. - Hands-on experience supporting Windows 10/11 desktop environments. - Exposure to Windows patching tools like WSUS, SCCM, or Intune. - Strong problem-solving abilities and excellent documentation skills. If you possess the necessary qualifications and skills mentioned above and are looking to embrace a challenging yet rewarding opportunity as a Messaging Engineer, we encourage you to share your resume with us at nsenthil.kumar@genpact.com with the subject line "Messaging Engineer" along with your notice period. We are looking for an immediate joiner and are excited to welcome individuals with 3-6 years of relevant experience to our team in Hafeezpet, Hyderabad, or Noida.,

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Messaging Engineer