Merchandiser

end-to-end order execution and customer coordination

2. Key Responsibility Areas (KRAs)

1: Order Management & Execution

• Receive and review

  customer orders / POs

  for product specifications, quantities, prices, and delivery timelines.
• Create and maintain

  order sheets / SOs

  in ERP or tracking systems.
• Ensure accurate communication of order requirements to PPC, Production, and Procurement teams.
• Track orders from

  order confirmation to final dispatch

  .

2: Customer Coordination & Communication

• Act as the

  primary point of contact

  for assigned customers.
• Share

  order confirmations, timelines, and updates

  with customers.
• Handle customer queries related to product details, order status, changes, and documentation.
• Communicate delays or risks proactively and manage expectations.

3: Sampling & Product Development Support

• Coordinate with Design and Development teams for

  new product samples, revisions, and approvals

  .
• Share drawings, images, and samples with customers for approval.
• Track sample timelines, feedback, and approvals to avoid order delays.

4: Production & PPC Coordination

• Work closely with

  PPC and Production

  to ensure correct planning as per order priority.
• Monitor production progress against committed delivery dates.
• Highlight risks related to material availability, capacity, or timelines and escalate early.

5: Quality, Packing & Compliance

• Coordinate with

  QC

  to ensure products meet approved specifications and customer requirements.
• Ensure correct

  packing details, labeling, barcodes, and carton markings

  as per customer and export norms.
• Share customer-specific quality or compliance requirements with internal teams.

6: Dispatch, Logistics & Documentation

• Coordinate with Logistics for

  dispatch planning and shipment schedules

  .
• Prepare and verify

  shipping documents

  such as invoice, packing list, BL/AWB details, COO, etc. (with Accounts/Logistics).
• Share dispatch details and documents with customers on time.

7: Data Management & MIS

• Maintain accurate

  order trackers, shipment status, and customer records

  .
• Prepare and share

  order execution MIS

  (open orders, delays, shipments, pending approvals).
• Ensure data accuracy in ERP regarding quantities, values, and delivery dates.