Member Of Technical Staff - 1

Company Description

• The team this role supports is responsible for the critical function of managing lineups and metadata across various media channels such as cable, broadcast and video on demand etc. that encompasses a wide scope dealing with data from both local and national providers.
• This role requires flexibility to provide technical support across different time zones, including both IST and US business hours on a rotational basis. The Support Engineer will serve as the primary point of contact for customer and stakeholder inquiries, responsible for troubleshooting issues, following Standard Operating Procedures (SOPs) and escalating to the development team when necessary.
• This role requires close collaboration with cross-functional teams to ensure timely and
  

• In this role, you will debug and attempt to resolve issues independently using SOPs. If
  

• Serve as the first point of contact for customer or stakeholder issues, providing prompt
  

• Provide technical support and troubleshooting for cloud-based infrastructure and services,
  

• Collaborate with application, security and other internal teams to resolve complex issues
  

• Escalate unresolved issues to the development team and provide clear documentation of
  

• Proactively identify and suggest process improvements to enhance support quality and
  

Qualifications

• Bachelor's or Master’s degree in Computer Science, Software Engineering, or a related
  

• Experience Range- 4 to 6 years.
• Must have skills:**
• Proficiency in Java programming language.
• Excellent SQL skills for querying and analyzing data from various database systems.
• Good understanding of database concepts and technologies.
• Good problem-solving skills and ability to work independently.
• Good proficiency in AWS cloud platform and its core services.
• Good written and verbal communication skills with a strong emphasis on technical documentation.
• Ability to follow and create detailed SOPs for various support tasks.
• Good to have skills:**
• Knowledge of Scala/Python for scripting and automation.
• Familiarity with big data technologies such as Spark and Hive.
  

Additional Information