Mega walkin For International Voice process

Job Title:

Customer Service Executive International Voice Process (UK Telecom)

Job Summary:

We are seeking dynamic and customer-focused individuals to join our International Voice Process team for a leading UK-based telecommunication client. The role involves handling inbound and outbound calls, addressing customer queries, resolving issues, and ensuring high levels of customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound calls from UK customers regarding telecom services (e.g., mobile, broadband, landline).
  
• Provide accurate information and resolve customer issues efficiently (billing, technical support, service activation, etc.).
  
• Troubleshoot basic technical problems and escalate complex issues to relevant departments.
  
• Follow call scripts, quality standards, and regulatory compliance.
  
• Document customer interactions in the CRM system accurately and in real time.
  
• Achieve daily, weekly, and monthly performance targets (AHT, CSAT, FCR, etc.).
  
• Maintain professionalism and empathy throughout the customer interaction.
  

Required Skills & Qualifications:

• Excellent verbal communication skills in English (UK accent understanding preferred).
  
• Good interpersonal skills and customer handling skills.
  
• Basic technical knowledge of telecom products/services is an advantage.
  
• Ability to work in rotational shifts, including night shifts to match UK time zones.
  
• Minimum qualification: High School Diploma / Graduate.
  

Preferred Skills:

• Experience with CRM software and call center tools.
  
• Familiarity with telecom industry terms and services (e.g., SIM cards, broadband, line rentals).
  
• Patience, empathy, and a customer-first attitude.
  

Shift Timings:

UK Shifts (Afternoon to Night IST) Rotational Offs

Location:

[City, State or Remote]

Salary Range:

[Enter range] + Performance Incentives

Company Benefits:

• Transport facility (as per company policy)
  
• Health insurance
  
• Incentive and recognition programs
  
• Opportunities for internal growth and promotion
  

• Excellent communication and interpersonal skills

• Candidates with a

  B.Com, B.B.A, B.A

  , or

  any Postgraduate degree

  and

  experience in Customer Support

  are welcome to apply.

• Please bring the original physical copy of any of your identification documents for verification.

• B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.

• Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer: