Mega Walkin Drive For International Voice Process

Firstsource

0 - 5 years

0 - 2 Lacs

Bengaluru

Posted:1 day ago| Platform:

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Skills Required

Voice Process Customer Service International Call Center Voice Support US Process Customer Support Bpo Voice Domestic Voice Customer Care International Voice International Process Us Voice Process International Voice Process International BPO International Calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Respond promptly and professionally to incoming international calls regarding products, services, orders, billing, technical support, or general inquiries.
Make outbound calls for follow-ups, surveys, or issue resolution as required.
Understand and address customer concerns with patience, empathy, and clear communication.
Provide accurate information and solutions while maintaining compliance with company policies and regulations.
Document all interactions, including call details and resolutions, accurately in the CRM system.
Collaborate with internal teams to escalate and resolve complex issues.
Meet or exceed individual and team targets for call quality, average handling time, and customer satisfaction scores.
Stay updated on product knowledge, services, and industry developments relevant to the international clientele.
Work flexible shifts to support customers across various global time zones.

B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer:

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