74 Medical Operations Jobs - Page 2

Required (MBBS) Medical Superitendent Exp. Minimum 5 years Qualification- Required MBBS Preferable Bengali Only Candidates Regards Arti Soni (H.R. Consultant) Call/whatsapp-8090286126/7897900209

- Provide high-quality patient care. - Assist with the continuous development of staff. - Identify hazards in the workplace and provide solutions. - Treat emergency injuries. - Develop programs to maintain health and safety. - Identify work-related risks. - Document all injuries and illnesses. - Being ready to respond and equipped to deal with a medical emergency. - Quickly assessing patient needs. - Treating critical injuries, allergic reactions, and trauma. - Performing minor medical operations. - Cleaning wounds. - Drawing blood. - Maintaining emergency room care standards. - Assisting with insurance paperwork. - Ensuring the efficiency of the patient check-in process. - Displaying strong decision-making skills in emergency scenarios.

6. Patient Experience & Engagement Ensure patient satisfaction by monitoring service quality, TATs, and grievance redressal. Oversee implementation of patient feedback mechanisms and service recovery. Role & responsibilities Qualified MBBS with high integrity & compassion, leveraging over 10+ years of rich experience in managing Hospital Operations, Health Administration, P&L Management, Planning, Commissioning & Starting of Projects to enhance market share, accomplish multiple digit growth of revenue through short-term & long-term planning Broad-based expertise in the areas of budget planning, management of all statutory compliances, medico-legal issues and cost-effective operations with assurance of delivering quality services to the patients Visionary professional with skills that reflects year-on-year success in achieving business growth objectives and maximizing the competitive strength for long-term success Comprehensive experience in overseeing day-to-day operations with the goal of providing high- quality and efficient medical service to patients Proficiency in managing medical services & operations with key focus on bottom line profitability & patient satisfaction. 1. Clinical Leadership & Governance Oversee all clinical services to ensure safe, ethical, and quality care delivery. Act as the liaison between the clinical staff and hospital management. Implement standard treatment protocols, clinical audits, and evidence-based medical practices. Drive clinical excellence and patient safety programs. Supervise and guide Heads of Departments (HODs) in clinical operations. 2. Hospital Operations Management Lead the day-to-day operations of the hospital unit, ensuring smooth functioning across all departments (OPD, IPD, Emergency, Diagnostics, Pharmacy, etc.). Optimize operational efficiency through process improvement and resource management. Coordinate support services including housekeeping, security, F&B, and biomedical engineering. 3. Strategic & Business Planning Develop and implement short- and long-term strategic plans aligned with corporate goals. Support budgeting, forecasting, and P&L responsibility for the unit. Identify and drive growth initiatives such as service line expansion and revenue enhancement. 4. Compliance & Quality Assurance Ensure adherence to NABH/NABL and other healthcare regulatory standards. Monitor hospital accreditation, audits, and clinical quality indicators. Maintain statutory compliance with medical councils, pollution control, fire safety, etc. 5. Human Resource & Team Management Lead recruitment, training, and performance evaluation of clinical and non-clinical staff. Build a culture of accountability, teamwork, and continuous improvement. Mediate conflicts and ensure professional conduct across departments Key Skills & Competencies Clinical expertise and administrative acumen Strong leadership and people management Hospital operations and quality management Strategic thinking and problem-solving Financial literacy and P&L understanding Knowledge of healthcare regulations and accreditation norms Excellent communication and interpersonal skills

"Responsible for implementing NABH standards, conducting audits, ensuring compliance, managing quality indicators, patient safety, and continuous hospital quality improvement." Provident fund

Narayana Hrudayalaya Hospital Group, India's leading healthcare provider, invites dynamic and passionate professionals to join the group. We invite applications for the following position: Position: Business Lead (P&L Head)/ Operations Lead-Medical & Non-Medical Operations Qualification: - MBBS/ BDS/ MHA/ MBA- (Hospital Administration) Location- Across India Professionals with 12 to 18 years of relevant work experience as business head in medical and non-medical operations (P&L management) would be preferred. Interested professionals can contact Raghavendra and forward updated resume to raghavendra.h01@narayanahealth.org Thanks & Regards Raghavendra +919513314873

We are looking for Medical Superintendent for Patna for a renowned hospital Must be a MBBS, 10+ Years of experience and working with Top Hospitals Budget 36-40 LPA Please share your CV at manoj@intendminds.com WhatsApp : wa.me/917349718665

Role: Hospital Desk Executive Hospital Desk Executive will be the Single point of contact at the Hospital for the Medi Assist Raksha Prime Service. Roles and Responsibilities Close Coordination with the Hospitals and the Medi Assist Internal Stake Holders for patients best discharge experience. Collaborate with the operations team to ensure timely and accurate data processing. Ensure maximum discharges are happening through the Raksha Prime Services. Use relevant tools and MIS tools to organize data for reporting purposes. Qualification : Bachelor's/Masters Degree in the field of Pharmaceutical/Hospital Management/Medical Sciences/Insurance (but not Mandatory) Experience: 2-3 Years’ Experience Hospital/Medical/Health Insurance service. Candidates with experience in Hospital IP/OPD/Floor Management. Skill(s) required: Communication Skills (Written and Oral). Customer Centricity, Empathy. Basic Understanding of the Health Industry. MS Excel/Google Sheets. Mobile to go around multiple hospitals basis the business requirements. Interested Candidates can share their profiles to neethu.k@mediassist.in

Role & responsibilities .1 _Hospital Operations_: Oversee daily hospital operations, including patient care, staff management, and facility maintenance. 2. _Policy Development_: Develop and implement policies and procedures to ensure compliance with regulatory requirements. 3. _Budget Management_: Manage operational budgets, ensuring effective resource allocation and cost control. Human Resources 1. _Hiring and Recruitment_: Oversee hiring and recruitment processes, ensuring the hospital attracts and retains top talent. 2. _Staff Development_: Develop and implement staff development programs, enhancing employee skills and knowledge. 3. _Employee Relations_: Foster positive employee relations, addressing staff concerns and promoting a positive work environment. Preferred candidate profile 1. _Quality Improvement_: Drive quality improvement initiatives, ensuring high-quality patient care and services. 2. _Regulatory Compliance_: Ensure compliance with regulatory requirements, including accreditation and certification standards. 3. _Risk Management_: Identify and mitigate operational risks, ensuring patient safety and quality care. Stakeholder Management 1. _Patient Relations_: Foster positive patient relations, addressing patient concerns and feedback. 2. _Stakeholder Engagement_: Engage with stakeholders, including hospital leadership, staff, and external partners. 3. _Communication_: Ensure effective communication across departments and stakeholders. Requirements: 1. _Master Degree or Post Graduation_: In Healthcare Administration, Business Administration, 2. _Experience_: at least 12-15 Years of experience in hospital operations, healthcare administration. 3. _Skills_: Excellent leadership, communication, and problem-solving skills. Ability to drive operational excellence and lead cross-functional teams.

Job Summary: We are seeking a proactive and detail-oriented Operations Executive to join our healthcare team. This role is critical in ensuring the smooth day-to-day functioning of hospital or clinic operations, improving patient experience, supporting clinical departments, and optimizing administrative processes. The ideal candidate should have a background in healthcare management, strong organizational skills, and a passion for delivering operational excellence in a patient-centric environment. Key Responsibilities: 1. Operational Efficiency Coordinate and oversee day-to-day administrative and non-clinical operations across departments. Ensure adherence to SOPs, quality protocols, and regulatory requirements. Monitor resource utilization and suggest areas for cost control and efficiency improvement. 2. Patient Experience Support front-office teams in managing patient flow, appointments, admissions, and discharges. Resolve operational bottlenecks impacting patient satisfaction. Collect and act on patient feedback to improve service delivery. 3. Staff Coordination Liaise with nursing, paramedical, housekeeping, and security teams to ensure seamless service delivery. Assist in staff scheduling and shift planning. Help train and onboard new operations personnel. 4. Vendor & Facility Management Coordinate with vendors for medical supplies, housekeeping, biomedical equipment maintenance, and utilities. Ensure timely preventive maintenance and address infrastructure issues. 5. Reporting & Compliance Maintain and update operational dashboards, MIS reports, and performance indicators. Ensure compliance with NABH/JCI/other accreditation standards. Assist with audits and documentation. 6. Technology & Systems Support the use of HIS (Hospital Information System) or EMR platforms. Troubleshoot minor issues and coordinate with IT for escalations. Qualifications: Bachelor's degree in Healthcare Management, Hospital Administration, Life Sciences, or related field (MBA/MHA preferred). 13 years of experience in hospital/clinic operations or healthcare administration. Familiarity with healthcare standards, compliance, and accreditation protocols (e.g., NABH). Proficiency in Microsoft Office and basic HIS/EMR software tools. Strong communication and interpersonal skills. Key Skills: Problem-solving and critical thinking Time management and multitasking Attention to detail Patient-first approach Team collaboration and leadership potential Knowledge of hospital protocols and workflows

Patient/Customer Care • To Comply with the quality Process & policies of the respective area Job Knowledge • To demonstrate effective application of technical & professional knowledge. Process Orientation/Documentation • Coordination of Medical Councils: Infection Control, Medical Audit, Emergency Preparedness, and Operation Room Users etc • Ensure meeting calendars are made • Review Minutes of Councils meetings • Identify gaps/help items • Provide feedback to operations/clinical departments Accreditations: • NABH & JCI / any other internal external audits • Support the planning and implementation of all requirements of accreditation Audits & QI projects • Carry out routine audits of clinical areas/departments • Provide feedback to departments • Support and implement QI projects • Closure of Non conformities • To support Max Hospital and Legal Department in the management of serious untoward incidents, complaints, issues of poor clinical performance and to promote patient safety. Medical Policies and Standards • Dissemination, Implementation • Train, Audits Clinical indicators • To support the development, periodic review and improvement of clinical indicators People Orientation • To demonstrate professional & courteous behavior to patient & co-workers Cost & Revenue • To operate within budget cost. Discipline To be well groomed, punctual & adhere to company policies and practices

Key Responsibilities: Manage and ensure coordination within medical services to deliver on service quality standards. Monitors clinical and other established indicators to ensure ongoing quality assurance. Responsible for implementation and adherence to SOPs in all Clinical Specialties, conducting regular Medical Audits on an ongoing basis. Strictly adheres to organizations regulations and policies especially those related to infection control, patient safety and JCI/NABH. Ensure that proper Standard Operative Procedures are in place for the efficient care of patients (Admission, care & Discharge). Set up & ensure the regular functioning of clinical/ Nonclinical committees, in consultation with the Medical Superintendent. Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service To work closely with the Nursing Superintendent and take all necessary steps to ensure high standard of patient care. Responsible for the continuity of care of patient by ensuring that the duty roster is prepared and adhered to by Medical Officers, Technicians and paramedical directly and the nurses through the office of Nursing Superintendent. Participates and contributes in scheduled in-service training programs like ACLS, BLS, CNEs, CMEs, In house activities, conferences or other programs as requested Exercises effective interpersonal skills in dealings with department staff, associates and Management Maintains confidentiality as per the agreement signed. Demonstrates the ability to listen to others in promoting effective communication. Develops thorough understanding of policies and procedures of the hospital and Demonstrates respect for them. To coordinate with the Emergency team for all medico legal cases received at the hospital. To coordinate with Marketing team in organizing medical camps/ CMEs within & outside the hospital To coordinate with HR team in recruiting staff & facilitating Induction To carry out other duties when requested by the Head of department.

Key Responsibilities: Manage and ensure coordination within medical services to deliver on service quality standards. Monitors clinical and other established indicators to ensure ongoing quality assurance. Responsible for implementation and adherence to SOPs in all Clinical Specialties, conducting regular Medical Audits on an ongoing basis. Strictly adheres to organizations regulations and policies especially those related to infection control, patient safety and JCI/NABH. Ensure that proper Standard Operative Procedures are in place for the efficient care of patients (Admission, care & Discharge). Set up & ensure the regular functioning of clinical/ Nonclinical committees, in consultation with the Medical Superintendent. Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service To work closely with the Nursing Superintendent and take all necessary steps to ensure high standard of patient care. Responsible for the continuity of care of patient by ensuring that the duty roster is prepared and adhered to by Medical Officers, Technicians and paramedical directly and the nurses through the office of Nursing Superintendent. Participates and contributes in scheduled in-service training programs like ACLS, BLS, CNEs, CMEs, In house activities, conferences or other programs as requested Exercises effective interpersonal skills in dealings with department staff, associates and Management Maintains confidentiality as per the agreement signed. Demonstrates the ability to listen to others in promoting effective communication. Develops thorough understanding of policies and procedures of the hospital and Demonstrates respect for them. To coordinate with the Emergency team for all medico legal cases received at the hospital. To coordinate with Marketing team in organizing medical camps/ CMEs within & outside the hospital To coordinate with HR team in recruiting staff & facilitating Induction To carry out other duties when requested by the Head of department.

To coordinate the academic and quality activities to achieve the excellence in the requirements of NABH. To coordinate with the TPA IP patents, from admission to discharge Coordination with quality to prepare for NABH All TPA related activities for patient management To coordinate with quality cell for various activities related to medical services To coordinate with various clinical departments for clinical audit, monitor the system and data collection and presentation 3. To coordinate the TPA patients from admission to discharge speedy approval of insurance claims, collecting feedback from patients audit files and data submission to GM operations. Role & responsibilities Preferred candidate profile

Staff Nurse (Day Shift) Role: Staff Nurse (Day Shift) Type: Full Time Job description: - Provide high-quality patient care. - Assist with the continuous development of staff. - Identify hazards in the workplace and provide solutions. - Treat emergency injuries. - Develop programs to maintain health and safety. - Identify work-related risks. - Document all injuries and illnesses. - Being ready to respond and equipped to deal with a medical emergency. - Quickly assessing patient needs. - Treating critical injuries, allergic reactions, and trauma. - Performing minor medical operations. - Cleaning wounds. - Drawing blood. - Maintaining emergency room care standards. - Assisting with insurance paperwork. - Ensuring the efficiency of the patient check-in process. - Displaying strong decision-making skills in emergency scenarios. Location-Cochin/Kochi/Hyderabad/Kerala/Telangana/Trivandrum/ Thiruvananthapuram / Warangal

Job description 1. Leadership and Clinical Management Oversee and coordinate all clinical operations within the hospital, ensuring the delivery of effective, safe, and high-quality patient care. Provide leadership and direction to clinical departments and teams, fostering a culture of continuous improvement, professionalism, and patient-centered care. Supervise and support department heads, ensuring they meet hospital standards for clinical performance, patient care, and operational efficiency. Monitor clinical services and implement strategies to improve patient care, reduce clinical errors, and ensure best practices across all departments. 2. Operational Oversight Ensure that clinical operations, including patient admissions, diagnostics, treatment, and discharge procedures, are carried out smoothly and efficiently. Collaborate with department heads and senior management to address operational challenges and implement improvements. Manage hospital resources, including medical staff, equipment, and supplies, to ensure efficient utilization while maintaining high standards of care. Coordinate the hospitals daily operations, ensuring adequate staffing levels, effective scheduling, and resource allocation. 3. Policy Development and Implementation Develop, implement, and ensure compliance with hospital policies, procedures, and clinical guidelines that align with healthcare regulations and best practices. Work closely with senior management to develop and execute the hospital's strategic plan, ensuring that clinical and operational goals align with organizational objectives. Review and update policies related to patient care, safety, infection control, and ethical standards, ensuring hospital-wide adherence. 4. Quality Assurance and Compliance Ensure the hospitals compliance with all regulatory requirements, including accreditation standards, legal guidelines, and patient safety protocols. Lead hospital-wide initiatives for continuous quality improvement (CQI) and monitor key performance indicators (KPIs) related to clinical outcomes, patient satisfaction, and operational efficiency. Conduct regular audits of medical records, patient care processes, and safety protocols to ensure compliance with hospital standards and external regulations. 5. Staff Management and Development Lead recruitment, training, and development programs for medical and clinical staff, ensuring that the hospital maintains a highly skilled and motivated workforce. Conduct performance appraisals for clinical staff and provide guidance on professional development, training, and career growth. Foster an environment of collaboration and effective communication among doctors, nurses, and other healthcare professionals. 6. Budgeting and Financial Management Oversee the budget for clinical departments, ensuring that resources are allocated effectively to support patient care and hospital operations. Monitor expenditures in medical and clinical departments, ensuring cost-efficiency without compromising patient care quality. Provide input on the financial management of the hospital, including resource allocation, cost management, and investment in medical technologies. 7. Patient Care and Satisfaction Ensure that patient care is consistent with the hospitals mission of providing excellent, compassionate healthcare services. Address patient complaints and concerns related to medical care, working with clinical teams to resolve issues effectively. Promote patient-centered care by ensuring that all clinical staff are trained to communicate effectively with patients and their families. 8. Strategic Planning and Hospital Development Collaborate with senior management to identify and implement opportunities for hospital growth, service expansion, and clinical innovation. Evaluate the need for new clinical services or technological advancements, making recommendations to enhance the hospitals capabilities and offerings. Support the hospitals research initiatives and clinical trials, fostering a culture of evidence-based medicine and innovation. 9. Emergency and Crisis Management Lead the hospitals emergency response efforts in case of public health emergencies, mass casualty incidents, or crises, ensuring effective coordination of medical resources and staff. Develop and implement disaster preparedness plans, ensuring that clinical departments are equipped to handle emergencies efficiently. Interested candidates kindly drop your resume at himanshu.rathore@livasahospitals.in or call at 6366458152.

JOB DESCRIPTION MEDICAL DIRECTOR Location: Varanasi, Uttar Pradesh Position: Full-time Experience: 20+ years in hospital administration/ healthcare corporate setting Key responsibilities and strategic objectives: The Medical Director will collaborate with a non-clinical hospital administrator, who will oversee non-clinical administrative functions. In addition to core responsibilities, the Medical Director will provide supervisory oversight, with duties extending beyond, but not limited to, the following. A. Core responsibilities: Develop and implement strategies and roadmaps aligned with corporate objectives Demonstrate deep technical and strategic expertise in medical services and operations Establish and oversee medical protocols Gain a comprehensive understanding of internal processes across all departments Strive to bring year-on-year improvement in clinical performance metrics Conceptualize and lead implementation of new clinical services, centers of excellence, and departmental expansions, based on market demand, technological advancement, and patient needs P&L and financial oversight Collaborate with finance and operations teams to ensure the hospital operates within budgetary guidelines Monitor cost structures, optimize resource allocation, and drive revenue growth while maintaining high-quality patient care Implement strategies to maximize operational efficiency and improve profitability without compromising patient outcomes Work closely with procurement to ensure cost-effective supply chain management for medical and non-medical equipment Support the development of new revenue-generating services, such as specialized treatments, value-added patient services, and corporate partnerships Collaborate with operations and finance teams to ensure clinical departments contribute efficiently to hospital objectives Recommend CAPEX/OPEX investments for medical infrastructure as needed Human Resources Management Liaise with the HR head on all matters related to the recruitment and lifecycle management of clinical and non-clinical staff, including consultants, junior doctors, nursing, and paramedical teams Collaborate on strategic workforce planning and management Work with HR to finalize recruitment, privileging, and credentialing of medical professionals including consultants, visiting doctors, and allied clinical staff Work closely with HR and Departmental Heads to address clinical manpower shortages or surpluses Ensure compliance with engagement responsibilities, appraisals, and performance reviews in coordination with HR Align staff engagement terms with organizational policies in consultation with HR and as approved by the advisory board Maintain high standards in medical ethics, discipline, and conduct Coordination and stakeholder engagement Educate healthcare providers on care processes and drive quality improvement initiatives Serve as the medical expert in dealings with vendors and internal departments Nurture collaboration between medical and non-medical departments, ensuring seamless coordination among physicians, paramedics, and nurses Strengthen vendor relationships to enhance service efficiency Act as the medical face of the hospital for external regulatory bodies, medical councils, academic institutions, and collaborations Represent Heritage Hospitals in conferences, government body meetings, or media interactions, as and when authorized Clinical care and quality control Monitor in-patient care cycles, ensuring adherence to quality parameters at every stage Oversee bedside care, surgical, and interventional procedures Supervise clinical support service delivery, maintaining compliance with quality standards Conduct quality control audits and monitor the outpatient care cycle Ensure compliance with statutory and accreditation requirements (e.g., NABH, NABL) Guide the hospitals response in medico-legal cases or statutory inspections Oversee all regulatory and compliance-related responsibilities Administrative Service Delivery Management Oversee and manage key operational functions, including: Procurement and supply chain management Facility and infrastructure maintenance Billing and corporate relations Customer experience management Participate in administrative and clinical staff meetings Stay updated on medical advancements and industry trends Ensure cost-effective delivery of medical care and clinical services, including utilization review, quality assurance, and protocol development Maintain confidentiality of participant and staff, information Develop a positive work environment and strong interpersonal relations Lead collaborative initiatives with HR, Marketing, Finance, and Operations to promote holistic institutional development, service expansion, and brand positioning Promote and ensure adherence to Heritage Hospital's Code of Business Conduct among all clinical staff Lead by example in maintaining professional integrity, communication, and accountability Conceptualize and lead implementation of new clinical services, centers of excellence, and departmental expansions, based on market demand, technological advancement, and patient needs Lead initiatives on cost control, operational optimization, and smart manpower deployment using technology, automation, and data analytics; actively support hospital-wide IT integration and digital health transformation B. Operational Responsibilities Weekly operational reporting Oversee that the department heads submit a weekly operational report covering: Key operational challenges faced during the week Summary of tasks accomplished and pending matters Provide support or intervention required from the management Physical rounds Daily rounds should be conducted during the first half of the day to actively engage with patients, staff, and doctors Regular inspections of facilities and departmental visits are essential to ensure compliance, cleanliness, and service delivery standards General communication directives All official communication should follow the chain of command and established channels Timely dissemination of important updates and decisions is expected to ensure clarity, transparency, and accountability across all levels of staff C. Decision making responsibilities Alignment with Corporate HQ protocols You shall consult and inform the corporate HQ prior to taking strategic decisions, especially those involving structural changes, new clinical programs, partnerships, or significant resource allocation All major initiatives should be planned in coordination with the hospital management and duly communicated to the corporate HQ to ensure alignment with the broader organizational goals and compliance norms Compliance with directives from Corporate HQ You are expected to implement, in letter and spirit, all operational and clinical guidelines, SOPs, and strategic instructions as communicated and approved by the corporate HQ, post vetting from the board of directors Any deviation from prescribed protocols must be pre-approved and documented with appropriate rationale Periodic reporting to the Board of Directors You shall submit formalized, structured reports at prescribed intervals (e.g., monthly or quarterly) to the Board of Directors. These reports must cover: Key clinical and operational decisions undertaken Metrics around cost-effectiveness and financial prudence Measures of profitability and revenue optimization Steps taken to reduce wastage and improve efficiency Review of utilization of medical and non-medical resources Progress on quality benchmarks and patient satisfaction indicators Experience required: 20+ years of experience in hospital administration and/or corporate healthcare setting Preference will be given to candidates with an Armed Forces background Desired skills: Proven experience as a Medical Director or in a similar leadership role Valid medical license and certification to practice Exceptional judgment, problem-solving, and cognitive abilities Strong leadership and interpersonal skills with the ability to manage medical staff effectively Ability to work calmly in a fast-paced healthcare environment Expertise in strategic planning and goal execution Excellent communication, public speaking, and collaboration skills Quick learner with strong critical-thinking and decision-making capabilities Ability to build strong patient and family relationships, demonstrating a high standard of bedside manner Desired qualifications: Medical Degree with an Administrative background

Roles and Responsibilities Analyze data to identify trends and areas for improvement in hospital operations. Manage day-to-day operations of the hospital, ensuring smooth functioning of all departments. Oversee patient care services, including admission, discharge, and transfer processes. Develop and implement policies and procedures for medical records management, quality improvement initiatives, and accreditation standards. Desired Candidate Profile 8-13 years of experience in hospital administration or a related field (OPD). Strong analytical skills with ability to interpret complex data sets. Excellent communication skills with ability to build rapport with diverse stakeholders. Proven track record of successfully managing multiple priorities simultaneously under tight deadlines. the

Should have good experience of working around 10 to 15 years in any medical college or NABH accredited hospital as Deputy Medical Superintendent or Medical Superintendent. Should have strong knowledge of clinical audits, medical administration, clinical operations, quality assurance, trainings, patients care quality, medical services management and documentations, NABH exposure etc. Job location - Rama Medical College Hospital & Research Center, Mandhana, G.T.Road, Kanpur, UP 209217 Can apply by mail or WhatsApp - at 7275254108

Position- Senior Executive - Quality Specialist (Medical Consultation) Department- Medical Operations / Quality Assurance Location- Gurgaon Brief about the Team Our Quality Assurance team ensures excellence across every stage of the medical consultation process. We are dedicated professionals with a strong foundation in healthcare, combining quality management expertise with direct patient interaction. From monitoring consultation standards to providing feedback to doctors and conducting policyholder calls, we uphold compliance and service excellence. With a focus on continuous improvement, training, and SLA adherence, our team plays a crucial role in delivering safe, accurate, and consistent telemedicine experiences What will you do End-to-End Quality Management: Monitor, review, and ensure quality checks are performed across all stages of the medical consultation lifecycle. Policyholder Interaction: Conduct audio/video calls with policyholders as part of the consultation and verification process to ensure quality and compliance. Doctor Feedback & Error Management: Provide timely and constructive feedback to consulting doctors. Identify, document, and track recurring errors for resolution and process improvement. SLA Compliance: Ensure all quality-related tasks are completed within the defined Service Level Agreements (SLAs) and maintain high accuracy benchmarks. Training & Support: Conduct regular training sessions for doctors to align them with updated protocols, quality standards, and feedback insights. What we are looking for Bachelor's degree in Medicine (BDS, BHMS, BAMS, or equivalent preferred) Minimum 1 years of experience in healthcare quality assurance or similar roles Strong communication skills, both verbal and written Ability to give and receive constructive feedback diplomatically Proficiency in maintaining documentation and working with quality dashboards Why Join Us? Tata 1mg provides one of the most exciting and high-growth environments to work. You get the added benefit of working in a prestigious legacy brand like Tata and a highly dynamic and versatile startup like 1mg. Being a part of the Hospital team will provide a great opportunity to scale up a business to great heights leveraging the existing capabilities of Tata 1mg. Disclaimer Tata 1mg is proud to be an Equal Opportunity Employer. All employment decisions at Tata 1mg shall be made without discrimination, harassment or less favorable treatment of any employee or job applicant, either directly or indirectly, on the grounds of age, color, physical ability, ethnic origin, nationality, religion, gender, family status, marital status, prenatal status, gender reassignment, or sexual orientation. All employment decisions are based on business needs, job requirements, competence and merit.

Responsibilities:Pharma incharge * work with ownership,lead from the front * Lead operations team/ Sales/ Opreations/ every thing * Ensure process compliance * Manage operational risks Collaborate with stakeholders Drive continuous improvement Provident fund

Role & responsibilities Efficient coordination with Consultants across departments Oversight and administration of the Kidney Transplant Program Handling academic activities and training programs Preferred candidate profile MBA/ MHA with minimum 7 years of relevant experience in Healthcare (Preferably Male Candidate with BDS/MBBS background)

Role & responsibilities Medical Superintendent /Medical Director/Medical Head

We are seeking an experienced call center agent with 6+ months in a customer facing role to handle both inbound and outbound calls resolve customer queries and deliver exceptional service you will engage with customers across areas such as support technical assistance sales or billing ensuring adherence to performance and quality standards. Primary Responsibilities: Customer interaction: Manage high volumes of inbound and outbound calls Issue resolution: Address concerns related to products services orders or accounts promptly Documentation: Accurately log interactions and transactions using scheduling systems Performance metrics: Meet KPIs example, call handling, Quality, after call documentation CES scores etc. Escalation handling: Route complex issues to specialized teams while maintaining communication Product knowledge: Stay updated on company offerings to provide accurate information Compliance: Follow scripts protocols and data security guidelines Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: 12th/2nd PUC or equivalent (graduates preferred but not mandatory) 6+ months in a call center environment or customer service role Communication: Demonstrated clear verbal and written skills, active listening and empathy Problem solving: Demonstrated ability to troubleshoot and escalate conflicts Time management: Demonstrated ability to prioritize tasks in a fast-paced environment Adaptability: Comfortable with changing workflows and new tools At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission. #njp

Job description: As a Branch Manager, you will spearhead the operational and strategic direction of multiple diagnostic centers within your designated region. Your primary responsibility will be to ensure the efficient and effective delivery of high-quality diagnostic services, adhering to established protocols and standards. This involves overseeing all aspects of center operations, including staff management, financial performance, resource allocation, and patient satisfaction. You will be instrumental in fostering a positive and productive work environment, mentoring and developing your team to achieve operational excellence. A key aspect of your role will be to drive business growth by implementing strategic initiatives, building relationships with referring physicians and healthcare providers, and ensuring the centers meet or exceed revenue targets. You will be responsible for monitoring key performance indicators, identifying areas for improvement, and implementing solutions to enhance efficiency and service delivery. Furthermore, you will ensure compliance with all regulatory requirements and maintain a strong focus on quality control and patient safety. Your leadership will be crucial in maintaining the reputation and success of Vijaya PH Diagnostic Centre within your assigned geographical area.

Patient / Customer Care • To comply with the quality Process & policies of the respective area. Job Knowledge • To demonstrate effective application of technical & professional knowledge. • Implementation of NABH standards • Analysis of requirements of forms, formats, and process development • In-depth knowledge of Excel, Analysis, and quality tools • KPI analysis • Good Communication skills Job Description: • Monthly analysis of KPI • To generate a Quality report of the Quality department and communicate to stakeholders • Monthly data tracker with the information related to HO • Conducting departmental survey according to NABH standards. • Conducting audits as assigned. • IR analysis and its closure. • KPI analysis and its responsibility • Document control tracker maintenance • Preparation of PPT for the reporting manager. • Preparing process flows and guiding departments in the development of process flows • Conducting training as per the requirement. • Attend meetings if required • Accompany rounds with other department heads • Any other work given by the reporting manager Audits & QI projects • Carry out routine audits of clinical areas/departments. • Provide feedback to departments. • Support and implement QI projects • Closure of Nonconformities Medical Policies and Standards • Dissemination, Implementation, Training of Organization policies and regular audits. Clinical indicators and Performance indicators • To support the development, periodic review, and improvement of clinicalindicators. People Orientation • To demonstrate professional & courteous behavior to patient & co-workers. Cost & Revenue • To operate within budget cost