41 Medical Operations Jobs - Page 2

Medical Superitendent required for a Reputed chain of Multispecialty Hospitals. Only Healthcare / Hospital Experience required in medical services and p&l activities. Interested! can share cv at watsapp 8800636536 or connect@biexecutivesearch.com

Roles and Responsibilities: Manage a cluster of 8 to 10 VDCs as Profit Centres Lead, motivate and manage a cross functional team of medical, non-medical and managerial staff to deliver seamless service & maximum customer satisfaction Spearhead internal operational compliance and external statutory compliance efforts for the Centre’s to ensure 100% compliant Centre’s within the cluster Responsible for Centre Hygiene, upkeep of infrastructure and carrying out operational audits to ensure agreed benchmarks are met Monitor employee competency levels and arrange interventions (as necessary) in discussion with vertical heads and corporate level training team Responsible for all statutory compliances of Branch - Trade License, Medical Establishment Registration, AERB compliance, Safety Radiation protocols, complete compliance to PNDT ACT, State Medical Council Shops and Establishment Act, Labour Laws, Pollution control Board, Bio Medical Wastage compliance, Fire Safety etc Monitor and responsible for Asset maintenance and its movement for all his/her branches Responsible for General waste, Pest Control and biohazard waste management. Also to ensure that both Pest Control & Biomedical waste slips are acknowledged by the branch manager themselves before they submit to the corporate office for Payment Responsible for maintenance of all legal documents in both forms Hardcopy and Scanned copy – Consent Forms (CT/MRI, Special X-Ray procedures, TMT, Special Lab procedures etc..) and PNDT Form F for all his/her branches To take up the issues very confidentially on ASH, and update the HR About the same Also to ensure all the Electricity board requirements with related to Transformers are met and maintained – For eg. Fire buckets and Rubber mats near the Transformers for his/her cluster Any Maintenance related concerns or Biomedical related concerns – If they are pending more than 48hrs then it needs to be escalated directly to Madam with a copy to your Cluster heads Ensure branches in his/her cluster are compliant to audit and finance norms Apart From the above the position holds such responsibilities that are assigned in due course.

Role & responsibilities Job competence. Quality and Safety consciousness. Commitment & initiative. Initiative, punctuality & learning, Adherence to work ethics, dependability. Interpersonal relations. Team work, Communication, Preferred candidate profile Manage Front Office: Admission, Registration, Radiology, FO and Cash Counter International and Domestic Patients: Communication to Marketing Documentation of Patient Information (Name, Date and Time of Arrival, Flight, Person to receive, Quote, Primary Doctor etc) Scheduling: Receiving Patient, Allotting Room, Consultation and Diagnostics Payments: Receiving payments from patient, refund and Dollar transactions Coordinating change of treatment plan to marketing, administration, MSW and billing Coordinating with primary doctor, cross consultation, cross reference (in house and outside), billing, administration and marketing Follow up with accounts and payment received, updating in billing (patient account) Preparing reports: Daily medical update, bill on date update, etc Documentation: FRRO, Police, Embassy etc House Keeping, Security and Ambulance: Responsible for tower 4 HR: Scheduling Roster, Leaves, Shift Management, Appraise and Complaints Management Rounds at every patient, handling patient complaints, facility management and nursing issues Perks and benefits

Job Title: Patient Care Coordinator Location : Mumbai (Andheri, Chakala) Working : 6 Days WFO Minimum Exp : 4 Years of Hospital/ Medical Device Industry Job Summary: We are seeking a compassionate and organized Patient Care Coordinator to join our healthcare team. The ideal candidate will play a crucial role in ensuring patients receive comprehensive care by coordinating treatment plans, facilitating communication between medical professionals, and providing outstanding patient support. Roles and Responsibilities Manage patient care services, including admission, discharge, and transfer processes. Coordinate with doctors, nurses, and other healthcare professionals to ensure smooth hospital operations. Handle patient complaints and grievances in a professional manner. Supervise OPD activities such as registration, consultation, and diagnostic procedures. Ensure compliance with hospital policies and regulatory requirements. Act as the primary point of contact for patients, ensuring seamless communication between orthopedic healthcare providers, patients, and their families. The candidate must be capable of managing doctors or surgeons on an individual basis. Desired Candidate Profile 5-10 years of experience in clinical administration or related field (nursing). Strong knowledge of hospital administration, hospital management, medical services, healthcare management, legal compliance, doctor activities, and orthopedics. Excellent communication skills for effective coordination with various departments (OPD/OT/Doctor Activities). Ability to work efficiently under pressure during emergency situations. This job will be on the company's third-party payroll. Female candidates preferable. Interested candidates can drop their profiles on urvashi.pradhan@merillife.com

Develop and implement organizational policies and procedures for the medical unit Government policies (PNDT, Transplant Act, Narcotics and Drugs compliance, Radiology license, medical certificates, etc) to be strictly adhered to & to keep the hospital ready at all the time for government and internal audits and inspections To coordinate (with respective group heads) and supervise Quality, Hospital infection control, nurses, clinical pharmacist, and strictly follow and implement NABH standards/policies Maintain communication between governing bodies, medical staff and department heads by attending departmental meetings, and coordinating interdepartmental functioning Monitor the functioning of radiology services, diagnostic services, facilities and staff to ensure the effective use of resources and assess the need for additional staff, equipment and services Responsible for conducting clinical audits as per NABH/internal committee recommendation Overseeing and monitoring RCA & CAPA on all the audit findings and reporting the findings to the CMO & and the respective cluster head promptly Attend to Medical staff feedback and grievances Counselling of nursing staff, para medical staff with the help of NS and HR To ensure all the clinical operations adhere to relevant health laws with regards to medical compliances and to assure the prevention of Medico legal issues Ensure the radiation safety compliance in all the applicable areas in coordination with the JOB DESCRIPTION Radiation safety officer To scrutinize all the documents including donor and recipient identification and all the relevant legal documentation required for transplant cases To make daily rounds and to see the completeness of clinical records including patient consent forms, assessment forms, Drug charts, Doctors & Nurses progress notes Ensure that consent forms are taken for all the clinical procedures To supervise the lab in coordination with Lab Director/Head and to assure that the lab reports are error free, Critical values are being reported to Wards/ICUs and the defined TATs are being strictly followed Ensure seamless functioning of Operation theatre (OT) including utilization of OT, Scheduling of OT ( in coordination with OT manager) & identification of patient in OT ( Right patient , Right site and Right procedure ) 16 Meetings with Nursing Staff and other para-medical staff to discuss measures for improvement of patient care and other related matters Ensure the culture of patient safety in all patient care areas which includes deliverance of safe clinical practices, identification of patient & avoidance of medication errors Supervise the attendance of consultants/visiting consultants, DMOs, Lab Staff, Dieticians, ER, lab and OT technicians, Ambulance, nursing staff etc Heading the medical records department and make sure that all the records are properly archived as per hospital policy, closed audits of case sheets are being done by MRD team, ICD coding is being followed and any record should not be given to patient/attendant/consultant/legal authorities without the permission of Medical Head Attending to medico-legal cases as pertaining to your unit, in coordination with the Group Legal advisor, CMO and Cluster Head To supervise DMOs Appointment, postings, compliance to their JDs, trainings, Doctors Handover notes etc Ensuring the safe practices of blood transfusion in all patient care areas, that blood products given are safe to the right patient, right blood group and the right blood product To oversee the quality department and ensure that all the statutory licenses of the unit are valid Ensure that the patient counselling is happening in all the areas & also ensure that all the Audio Video recordings are being archived and can be accessible whenever they are required with the support of IT team Ensure that the academic calendar is in place and academics are happening on regular basis Ensure that the consultant rosters are in place and make sure that the consultants are being interacted on daily basis To make daily rounds to patient care areas and make sure that all the required emergency support like Crash carts, Defibrillator are in place To keep a track of complex/rare cases happening in the unit and inform to CMO & Public relations team If any clinical trials are being performed at the unit, ensure the record compliance with the Ethics committee.

* To lead and supervise in planning, organizing, and directing the overall operations of the hospital to ensure smooth functioning and optimal resource utilization. * Departmental Coordination: Collaborate with department heads, including nursing, clinical services, facilities management, and support services, to coordinate activities, resolve operational issues, and promote interdisciplinary teamwork. *Patient Flow Management: Oversee patient flow processes, bed management, and patient admissions, transfers, and discharges to optimize capacity, minimize wait times, and enhance the patient experience. *Emergency Response and Crisis Management: Assist in developing and implementing emergency response plans, disaster preparedness protocols, and crisis management procedures to ensure the safety and well-being of patients, staff, and visitors during critical situations. * Staff Development and Training: Support the training and development initiatives for hospital staff, including orientation programs, continuing education, and skill enhancement workshops, to promote professional growth, competence, and teamwork. * Customer Service Excellence: Foster a culture of patient-centered care, empathy, and compassion among staff members by promoting service excellence, addressing patient feedback, and resolving service-related issues in a timely and responsive manner. '' * Technology Integration and Process Improvement: Identify opportunities for leveraging technology solutions, automation, and best practices to streamline workflows, reduce administrative burdens, and enhance operational effectiveness in hospital operations.

Job Title : Senior Hospital Administrator Job Summary : The Senior Hospital Administrator is responsible for the overall management of hospital operations, including strategic planning, financial oversight, human resources, regulatory compliance, and ensuring high standards of patient care. This role requires strong leadership, business acumen, and knowledge of healthcare industry standards and regulations. Key Responsibilities : Operational Management : Oversee daily hospital operations to ensure efficient delivery of services. Develop and implement policies and procedures to maintain high standards of patient care and hospital operations. Coordinate activities between various departments (e.g., medical staff, nursing, support services) to ensure collaboration and efficiency. Financial Oversight : Manage the hospitals budget, ensuring the efficient use of resources. Analyze financial reports and work with the finance team to improve cost efficiency while maintaining high levels of service. Oversee billing, insurance claims, and revenue cycle management to maximize hospital revenue. Regulatory Compliance : Ensure that the hospital complies with all relevant healthcare regulations, including safety, privacy (HIPAA), accreditation standards, and quality assurance protocols. Stay up to date on new healthcare laws and regulations and ensure implementation within the hospital. Strategic Planning & Development : Collaborate with the executive team to set long-term goals and strategies for hospital growth and development. Identify opportunities for improvement in service delivery, patient satisfaction, and community engagement. Evaluate market trends, competition, and patient needs to guide decision-making. Leadership & Team Management : Lead, manage, and develop a team of hospital staff, including department heads, medical staff, and administrative personnel. Foster a positive work environment, promote employee engagement, and support professional development. Coordinate recruitment, training, and retention strategies for hospital staff. Quality Assurance & Patient Care : Monitor and improve patient care standards to ensure patient satisfaction and safety. Lead quality improvement initiatives to enhance hospital services and patient outcomes. Respond to patient complaints and concerns, ensuring timely resolution. Stakeholder & Community Relations : Serve as the primary point of contact for external stakeholders, including government agencies, insurance companies, and community organizations. Represent the hospital in public relations and community outreach efforts. Develop and maintain relationships with local healthcare providers and organizations to ensure continuity of care for patients. Required Qualifications : Masters degree in Healthcare Administration (MHA), Business Administration (MBA), or a related field. Proven experience (usually 10+ years) in hospital or healthcare management. In-depth knowledge of healthcare laws, regulations, and accreditation standards. Strong leadership, communication, and interpersonal skills. Financial management expertise, including budgeting, cost control, and revenue cycle management. Ability to develop strategic plans and implement operational improvements. Working Conditions : Full-time position with a standard workweek, though evening or weekend hours may be required for emergency situations or on-call duties. Ability to work in a fast-paced, high-pressure environment.

Roles and Responsibilities Ensure smooth functioning of hospital operations, including clinical services, laboratory, pharmacy, and radiology departments. Oversee medical records management and maintain accurate documentation. Coordinate with doctors to ensure effective patient care and treatment plans. Monitor inventory levels and manage procurement processes for medical supplies and equipment. Preferred candidate profile : MBBS with MHA/MBA in Hospital Administration For inquiries, kindly reach out to - Mr. Hament, at 7011324972 or via email at hament.gautam@fortishealthcare.com

Role & responsibilities : • Warmly welcome upon arrival, ensure they feel comfortable, and promptly respond them. • Address concerns or inquiries regarding services, bed availability, and all amenities. Provide accurate information and ensure timely assistance. • Communicate needs and requests effectively with staff and management to ensure smooth operations. • Create a personalized experience for each patients and attendants. • Handle VIP arrangements, ensuring that high-priority VIPs are well taken care of. • Encourage feedback from patients regarding their experience and share it with management to continually improve services. Preferred candidate profile Qualification: BHM BDS/ MHA Experience: 2-8 Yrs Salary: Between 21000-45000Rs Contact: DD Mishra, Head HR

Role & responsibilities Create an efficient work environment by fostering strong communication across medical staff and non-medical staff. Provide management, organization, and coordination of day to day work in medical operations. Ensure new processes and procedures are implemented and used effectively by the team. Ensure a high level of knowledge within the teams as evidenced through turnaround time of issues and ability to resolve issues independently. Act as liaison with medical services, billing, front office & MRD departments to ensure customer objectives are being met and complaints are resolved. Maintain confidentiality regarding patient status/treatment and other sensitive hospital operations. Represent Hospital for all medico-legal issues. Responsible for maintaining and implementing Patient Feedback Process and conduct regular patient feedback analysis. Regular audits to be done in MRD for continuous data update & timely data availability. Coordinate with different departments in queries raised regarding medical records & get it resolved with the help of MRD team. Taking daily rounds understand issues of patients on floor & prepare plan of action to resolve their queries, in coordination with respective departments. Analyze the significant data collected from patients to make necessary changes in plan of care & for smooth patient care right from admission to discharge. Handling patients / relative queries in emergency situations along with respective staff in department. Manages TPA staff with service/claims processing team members. Ensure timely, quality service and customer satisfaction by establishing and communication service metrics/expectations, monitoring results, evaluating trends, coaching/developing staff. Coordinate for processing the Cashless Claims for different Insurance And TPA Companies along with billing department & patient. Coordinating between Insurance Company, TPAs & patients related to Medical Cashless Claims. Guidance & Counseling to the patients regarding how Cashless facilities work in their respective insurance. Answering for the Queries medical Queries, non-Medical Queries to patients & their relative for getting medical insurance done. Following the Policy terms and conditions of respective insurance companies. Clarifying the clients Queries related to cashless claims. Verifying the Pre-authorization Forms and Discharge Summary for Possible Approval. Finally settlements of Claims as per policy terms and conditions. Responsible for supervising day to day activities of Medical Record Department. Responsible to follow SOPs that have been laid down by the management Any other task assigned by HOD Qualification: BDS, BAMS or BHMS with MBA or MHA Experience: 5-8 years of hospital experience Interested Candidate can share your profile to people.hr@vrhpune.com

Dear Candidate, We have a job opening at Paras Health Care Pvt Ltd Position Medical Superintendent Qualification MBBS and MHA Experience Required – 15 to 20 Years Job Location – Udaipur, Rajasthan Recommend a viable budget that ensures optimum excellence in service, patient satisfaction and planned profitability. Recommend policies that meet the needs of the hospital. Also, develop and recommend resource strategies for profitability. Have a preventive maintenance schedule for all the equipments and physical assets. Develop adequate (PR) with Govt. agencies to satisfy the various statutory requirements of the Hospital. To organize accreditation process of the hospital like NABL, NABH, ISO, JCI etc. Bring about cost consciousness and implement cost control so as to ensure planned profitability without effecting quality of service and product. Conduct weekly audits so to ensure that the operational procedures are adhered to. Making alternative arrangements for allocation of duties of consultants on leave. Supervision of medical records and maintenance thereof. Supervision of library and periodical purchase of journals. Have a viable manpower plan to ensure productivity, patient satisfaction and cost control. Conduct appraisals of staff against objectives and standards so as to ascertain performance levels, training and development needs and reward and recognition. To work closely with the heads of clinical and ancillary service of clinical services, diagnostic and treatment facilities, and prepare protocols for efficient patient care & with the nursing service in developing proper procedures for good nursing and supportive care to patients. Adopts systems to monitor and improve the quality of care, utilization of facilities, turnover and performance of staff. Ensures that medical and paramedical staff function effectively and thereby run hospital smoothly and efficiently. Handle all medico legal cases along with the Facility Director, ethical and research issues. Promotes continuing professional education of medical and paramedical staff. Work in close collaboration with Consultants, Nursing and other Clinical services to ensure that best services are being delivered. Ensuring the Statutory and regulatory requirements of the hospital. Monitoring of clinical outcomes/compliances. Ensure implementation & adherence of above mentioned policies, protocols & processes by all in the hospital. Ensure availability of resources (equipments, drugs, medicines, implants, infrastructure & manpower etc) in coordination with respective department HOD’s. Ensure optimum utilization of resources and suggest/recommend new ways for increasing efficiency & effectiveness of resources. Ensure regular communication between the treating doctor and patient/ patient’s attendant regarding patient’s condition & plan of treatment. Responsible for Medical Liasioning (PNDT, Doctors & Nurses Registration, Medico legal cases etc). Coordinate with Biomedical department to ensure that all equipments in OT, ICU, Day Care & CSSD are fully functional at all the times. Ensure Zero % infection in OTs, ICUs and Day Care in coordination with nursing and technicians. Ensure that patient files are complete at all times. Ensure timely delivery of sterile equipments & other material from CSSD to various clinical departments. Responsible for the continuous assessment and improvement of the quality of care and services provided in the area of responsibility. Maximize customer satisfaction (internal as well as external) and address to all the patients queries as an when required and ensure that patient grievance are dealt with carefully. Assist Facility Director in developing operating & capital budget of the departments and ensure adherence to the budget. Work in close coordination with HR Department for: - Training & Development of employees - Control/Reduction in attrition - Reduction in over time Provide daily & monthly reports to the Facility Director. Perform any other duty that may be assigned from time to time.

Dear Candidate, We have job Opening at Paras Health Care Ltd, Udaipur, Rajasthan. Position - Medical Superintendent Department - Hospital Operations Experience Required - 10+ Years Job Location - Udaipur, Rajasthan Qualification Required - MBBS (Mandatory), MBA or MHA (Hospital Administration) Job Description - The responsibilities are as follows: 1. To lead, direct, coordinate & supervise the delivery of clinical services across the hospital. 2. To work closely with the heads of clinical and ancillary service of clinical services, diagnostic and treatment facilities, and prepare protocols for efficient patient care & with the nursing service in developing proper procedures for good nursing and supportive care to patients. 3. To ensure that the TAT related to discharge is maintained. 4. Responsible for Standardization of packages. 5. Responsible for P&L, EBIDTA achievement 6. Ensures that medical and paramedical staff function effectively and thereby run hospital smoothly and efficiently. 7. Ensure the personnel cost is adhered to as per the budget. 8. Assist the Facility Director in Clinical Engagement. 9. Responsible for medico legal, ethical and research issues concerned with patient care and coordinate with the respective clinical heads in this regards. Promotes continuing professional education of medical and paramedical staff. 10. Work in close collaboration with Consultants, Nursing and other Clinical services to ensure delivery of world class Healthcare services. 11. Ensuring the Statutory and regulatory requirements of the hospital. Monitoring of clinical outcomes/compliances. 12. Ensure implementation & adherence of above mentioned policies, protocols & processes by all in the hospital. 13. Ensure availability of resources (equipments, drugs, medicines, implants, infrastructure & manpower etc) in coordination with respective department HODs. 14. Ensure optimum utilization of resources and suggest/recommend new ways for increasing efficiency & effectiveness of resources. 15. Ensure regular communication between the treating doctor and patient/ patients attendant regarding patients condition & plan of treatment. 16. Responsible for Medical Liasioning (PNDT, Doctors & Nurses Registration, Medico legal cases etc). Also continuously work towards the quality accreditions. 17. Ensure correct billing information is passed onto billing department from OT, ICU and Day care and ensure that the bills generate are accurate. 18. Coordinate with Biomedical department to ensure that all equipments in OT, ICU, Day Care & CSSD are fully functional at all the times. 19. Ensure Zero % infection in OTs, ICUs and Day Care in coordination with nursing and technicians. 20. Coordinate with nursing and front office department for smooth transfer of patients to floor. 21. Ensure that patient files are complete at all times. 22. Ensure timely delivery of sterile equipments & other material from CSSD to various clinical departments. 23. Responsible for the continuous assessment and improvement of the quality of care and services provided in the area of responsibility. 24. Maximize customer satisfaction (internal as well as external) and address to all the patients queries as and when required and ensure that patient grievance are dealt with carefully. 25. Develop operating & capital budget of the departments and ensure adherence to the budget. 26. Ensure that there is adherence to the discount policy. 27. Provide daily & monthly reports to the Medical Superintendent. 28. Work in close coordination with HR Department for: a. Training & Development of employees b. Control /Reduction in attrition c. Reduction in over time. d. Perform any other duty that may be assigned from time to time. If you are interested please share your resume on rajan.trivedi@parashospitals.com or sankar.gouda@parashospitals.com for more information connect with me on 8141268743. Thanks and Regards, Rajan Trivedi Assistant Manager HR Paras Health Care Ltd Udaipur, Rajasthan

Dear Aspirants, Greetings from Pragnya Priya Foundation. We have an opening for Male Head Medical Wing in our Head Office Job Location: 34,RAIN CENTER, SRINAGAR COLONY, Hyderabad 500073, Telangana, India Role & responsibilities Responsible for conducting pre-employment and periodical medical examination Provides acute and chronic illness-related health care to patients. Documents all patient health information, such as medical history, examination findings, and investigation results Play active role in community health care services. Conduct regular health checkup of employees working in the factory To conduct Awareness campaigns on various Health & First Aid etc. To conduct Occupational Health Surveys. Handling Medical cases ( First Aid & serious injury if any) Responsible for effective functioning of Medical centre and nurses Preferred candidate profile MBBS Graduation is Required 15-20 years of hands-on experience in the Medical Feild Excellent organizational and managerial skills Strong people-management and interpersonal skills with ability to collaborate Attention to detail Ability to motivate and direct people from varied backgrounds towards achievement of organizational goals Fluency in Telugu and English. Perks and benefits Perks and benefits Emoluments will be at par with the best in Industry, including pleasant family accommodation and other convenient facilities in the company township. if you would like to explore the opportunity, please revert with your updated resume at the earliest to ramakrishna.hrd@priyacement.com if you have any questions or comments, please do not hesitate to reach us at 040-4040 1234/1284.required details in CV / Resume are as follows: current CTC expected CTC notice Period at your current job/organization relevant Experience

knowledge of hospital administration and functions

Monitor Clinical Quality and Conduct Training by regularly assess clinical quality through audits and observations, Identify areas for improvement and develop training programs accordingly and ensure staff are trained on the latest clinical practices and protocols. Maintain documentation and quality standards as per NABH guidelines, coordinating with various departments to address and close any gaps identified during audits, conduct training sessions to ensure all staff are aware of NABH requirements and by continuously monitor and improve compliance with NABH standards. Ensure all clinical operations comply with statutory regulations by staying updated on changes in healthcare laws and regulations and by implementing necessary changes to maintain compliance. Organize and conduct regular committee meetings, maintain accurate records and minutes of meetings (MOM) by ensuring adherence to the committee meeting calendar and follow up on action items from meetings to ensure timely completion. Coordinate with consultants for tumor board meetings and collect and organize case submission forms for discussion ensuring smooth conduct of tumor board meetings. To make rounds for monitoring relevant areas and submit a report on the observations along with the suggestive corrective actions to the department HODs. Monitor and Guide the Team by supervising and supporting the nursing staff, Radiation Safety Officer (RSO), technologists, and technicians and provide guidance and mentorship to ensure high standards of patient care addressing any issues or concerns raised by the team. Plan and execute regular mock drills to test emergency preparedness by analysing the outcomes of drills and identify areas for improvement, implement changes based on drill analysis to enhance emergency response. Regularly meet with consultants to understand their challenges and requirements. Intervene and provide solutions to address any issues faced by consultants and foster a collaborative environment to ensure effective consultant engagement. Liaise with the corporate quality team to organize training sessions for consultants and Resident Medical Officers (RMO) and ensure that all clinical staff are up to date with the latest quality standards and practices. Manage relationships with outsourced clinical service providers and ensure that outsourced services meet the hospital's quality and compliance standards and address any issues or gaps in service delivery and work towards continuous improvement. Implement and monitor clinical protocols and guidelines. Schedule and manage visiting consultants' appointments, facilitate communication between visiting consultants and hospital staff and ensure visiting consultants have the necessary resources and support. Oversee the payout process for visiting consultants and ensure accurate and timely payments as per agreed terms by maintaining records of consultant services and payments. Oversee the implementation and maintenance of EMR systems by ensuring accurate and secure documentation of patient records and training staff on EMR usage and troubleshoot any issues. Oversee day to day operations and administration of the hospital. Review, analyze, and evaluate business / clinical procedures. Implement organizational policies and procedures to improve day-to-day operations. Ensure patient care areas across the Hospital are adequate and safe. Manage interdepartmental communication; resolve disputes and / or operational working issues. Monitor and ensure service / clinical excellence across the Hospital. Train and monitor all team members continuously on the process flow, communication, grooming and handling patient care issues. Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives. Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks. Devise strategies for ensuring the growth of programs enterprise-wide and implement process improvements to maximize output and minimize costs. Adhere to the companys policies and standards and ensure that laws and regulations are being followed. Ensure the facilities meet government regulations and environmental health and security standards. Work closely with Human Resources to lead the team with integrity and to establish and maintain a trusting, inclusive, and productive environment. Maintain patient satisfactory levels as per the desired hospital standards by reviewing patient feedback and ensuring issues are addressed promptly. Identify opportunities for improving the patient experience and patient care services. Monitor patient data capture for completeness for quality and improvement purposes. Collect daily feedback from team members via daily meetings and address the issues. Prepare and send reports to the management in the prescribed formats at defined frequency. See that all patient care activities are in place, follow the protocols set by the management.

JOB DESCRIPTION Key Responsibilities: Strategic Prepare performance standards for the centre in collaboration with the Cluster heads and the Corporate in line with the strategic plans of the organization. Conduct regular analysis in the centre, identify trends, and collaborate with the Corporate Medical & Quality team to ensure appropriate action plans are put in place. Operational Devise and implement action plans for the achievement of financial targets of the center. Strengthen the relationships with existing surgeons through constant doctor engagement initiatives to ensure long-lasting relationships Build new business relationships with doctors/facilitators etc., thus contributing to an increase in the revenues of the center. Assist and coordinate with the centre-level sales team in establishing the CFS brand in the locality/area/city through various sales (BTL) and marketing campaigns (ATL) Ensure implementation & supervision of business lead capturing & conversions. Focus on continuously enhancing Patients experience through interactions and involvement to determine expectations. Prepare and maintain effective scheduling and availability of resources to ensure on-time surgeries and ensure efficient procedures in billing are being followed. Ensure timely, accurate, and legible documentation is maintained by the clinical & nonclinical team Ensure pre & post-surgical nursing care is of the highest quality by continuous assistance, training, and monitoring Ensure that ethical medical practice is followed at all times at the center. Coordinate with the medical directors and ensure that all clinical policies and procedures within the Center meet the requirements of State/Local rules & regulations and other licensing or accrediting bodies. Conduct periodic clinical and medical reviews along with the Medical Directors and ensure timely execution of the initiatives/follow-up activities. Ensure maintenance of the highest standards of hygiene and cleanliness to achieve the least number of hospital-acquired infections Ensure that Bio-Medical Waste management system is in place according to standards. Ensure compliance with Statutory Guidelines in consultation with the corporate team Interact with patients and attendants and build lasting relationships. Maintain an efficient patient feedback and response system to gather feedback and respond to problems promptly and ensure resolution. Oversee procurement, materials management, and inventory management and ensure cost effectiveness, timely submission of bills. Undertake cost optimization initiatives such as reducing consumables usage, monitoring Fixed costs, variable costs, overheads etc. Oversee safekeeping of center medical records and ensure availability at all times for auditing & reference purposes (implement easy retrieval mechanism) Act as an escalation point for all operational issues related to the facility and take suitable action by interfacing with the concerned stakeholders Manage medico-legal cases and represent the center to legal bodies wherever necessary Pharmacy & Stores Monitoring pharmacy sales target of the centre. Ensuring that percentage of private label sales is more than 50% of the target sales. Responsible for timely audit of stock on a monthly basis. Monitoring validity of licence of the pharmacy store ad pharmacist and intimate the respective team at HO before 2 months of expiry. Stock with less than 90 days of expiry shouldnt be available in stock. Near expiry stock replacement must be initiated180 days prior to the expiry. Ensuring that collection of the day is deposited and reported as guided by finance department. Ensure no stock out of any consumable & implant for the surgery scheduled for next day. Ensure that the buffer stock is available till 10th of next month. Track percentage of consumption value against revenue. Identify non-moving stock and replace with other item or return to vendor. Biomedical & Quality Ensure allocation of responsibility of equipment/assets to the end users, while maintaining own responsibility for all assets, so as to help in proper maintenance of equipment. Ensure proper documentation of the same in coordination with BME team. Coordinate with BME team for training of new staff and/or new equipment. Ensure proper documentation of the same in coordination with BME team. Ensure compliance to SOPs for equipment maintenance, both preventive and breakdown, as laid down and as revised from time to time. Ensure proper documentation of the same in coordination with BME team. Monitor equipment utilization and help identify under-utilized assets, so that appropriate decisions may be taken. Ensure continued compliance to NABH standards, particularly for Periodic training of staff in coordination with quality team, and other respective departments as per training needs assessed. Ensure proper documentation of the same in coordination with quality team. Regular internal audits, MRD audits, Clinical audits, adverse events reporting, committee meetings, etc and their records must be maintained for continuity even when centre manager changes. The data of quality indicators prepared by any team member from the centre needs to be verified by the centre manager before submission to HO quality team. Close and timely follow up and tracking of Statutory Compliance. Financial & Billing Ensure for billing done with accurate packages with coordination of centralize billing team Ensure to dispatch all credit bills within next day of billing (CGHS/ECHS/PSUs/TPA etc.) timely for submission Ensure to upload all CGHS/CAPF/ECHS/AYUSHMAN BHARAT bills upload on portal (NHA/ UTI) within timeline Ensure to provide DAS report on time daily basis Coordinate with Centralize billing team for clearance all IPD hold bills same day which is objected by Centralize billing team and provide sufficient document / approvals (discount approval / corrected TPA approvals etc.) to close the bills Verify all OP/IP refund case and cancellation of bills Ensure to deposit daily hospital cash collection in bank on time Share all accurate current packages tariff sheet with their concern staff of centre (Front office / Billing Staff and counselling staff) HR Oversee if the right number and quality of manpower is hired in accordance with the manpower planning Establish performance requirements and evaluate the work of reportees in order to achieve the department goals and develop reportees who are unable to meet expected performance levels Support HR in investigating and resolving critical attrition and increasing employee engagement levels at the center Oversee duty rosters in order to ensure effective utilization of manpower Manage the outsourced staff and ensure efficient running of the center Overall responsible for staff attendance, leave and absenteeism. Ensure that staff marking the attendance in biometric attendance system on a regular basis. Ensuring that all staffs are adhering to the grooming and uniform protocols. In addition to above mentioned duties & responsibilities, any addition or change will be communicated by Immediate Supervisor/ Medical Director/ Respective HOD Behavioral/Leadership Competencies- Passion for Excellence Results Orientation Coaching Empowerment & Team Development Communication Skills Customer Focus Risk Taking Integrity & Ethics Building Relationships & Partnerships Leadership & Influencing Strategic Thinking & Execution Planning & Organizing Problem Solving and Decision Making Functional Expertise Negotiation Preference -Eye Care