Medical Administrative Officer

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Role Overview

This role entails to lead all clinical operations at the dermatology clinic, serving as the primary authority for medical escalations, client concerns, and adherence to treatment protocols. This role ensures the highest standards of patient care, clinical safety, and service quality while guiding the medical team in delivering results-driven and ethical treatments.

Key Responsibilities

1. Clinical Governance & Protocol Management

• Develop, implement, and periodically review all treatment and service protocols for dermatology, trichology, and aesthetic services.
• Monitor adherence to medical guidelines, safety standards, and regulatory compliance.
• Evaluate and update clinical procedures in line with the latest medical advancements and evidence-based practices.

2. Client Concern & Escalation Management

• Act as the final point of resolution for all medical escalations and client concerns.

• Conduct detailed case reviews for medical escalations and submit a preventive analysis report to avoid recurrence of similar issues.

• Provide expert medical judgment and recommendations to ensure client satisfaction without compromising safety or ethics.

3. Team Leadership, Training & Service Introductions

• Supervise and mentor doctors, therapists, and clinical staff.
• Introduce and implement any new medical services, technologies, or treatment offerings after evaluation for safety, efficacy, and compliance.
• Conduct training and certification programs for all new service/treatment introductions before they go live.
• Provide ongoing training on treatment protocols, patient safety, and service excellence.

• Conduct regular mock sessions and assessments to ensure consistent service quality and adherence to protocols.

• Evaluate team performance and identify areas for skill enhancement.

4. Quality Assurance & Performance Monitoring

• Track and audit treatment results, patient feedback, and complication rates.
•  Implement corrective actions where deviations from protocols are identified.
• Maintain comprehensive medical documentation and audit readiness.

Qualifications & Experience

• MBBS with relevant specialisation / certification in Dermatology, Aesthetic Medicine, or related field.
• MD Hospital Administration.
• Valid medical / Registration in Country/State.

• 1–2 years of clinical experience

  in dermatology, aesthetics, or related practice.
• Strong expertise or interest in skincare and dermatological treatments such as lasers, injectables, peels, and other advanced aesthetic procedures.

• Excellent communication, interpersonal, and patient relationship skills.

• Proven ability to handle escalations with professionalism and empathy.

Skills & Attributes

• Strong clinical judgment and decision-making skills.
• Leadership and team management abilities.
• Meticulous attention to detail and commitment to safety.
• Up-to-date knowledge of medical aesthetics trends and innovations.