Role: Media Service Operation Engineer Experience: 3+ Years Location - Bangalore Notice Period - Immediate or 30 days Service Operations Engineer The Service Operations team implement, maintain, and support growing Video/TV infrastructure. The engineer will be a part of a team that is responsible to maintain and monitor customer headend/infrastructure/product to meet business objectives and SLA’s. Core Responsibilities: Leading the analysis and resolution of technical issues arising with Mediakind Media Processing product portfolio. Responsible for Day-to-day operations for customer. Troubleshooting system integration, compatibility, product level and customer ecosystem faults. Writing MOPs, Planning and implementing upgrade and expansion procedures. Monitoring the deployed system as necessary Answering questions from customers and prospective customers about the features and capabilities of the Mediakind TV & Media products. Developing customer facing documentation as needed. Communicating customer requirements to our product and engineering staff. Being part of an on-call 24/7 rotation, to deal with customer emergency issues at any time. Qualifications and Experience At least 4-5 years of experience with Linux OS (Command line) - Mandatory. Expertise in Cloud based media services on AWS, Azure of Google Networking – Solid understanding of network fundamentals (TCP/IP, Ethernet, L2/L3 routing, switches, Wireshark/ tcpdump) and any network diagnostics skills (hands on) - Mandatory. Deep technical knowledge on one or more of the following disciplines: Video compression/Optimization (MPEG-2, MPEG-4, HEVC), digital video broadcast, video servers, Streaming Technologies, DPI, IP networking. At least 2 years of experience with OTT delivery protocols (ABR, HSS, HLS, DASH) and MPEG2-TS, CDNs - Mandatory Working Knowledge and technical understanding of professional receivers, SDI/ASI routing matrix, encoding/streaming, multiplexing from broadcast technologies. - Mandatory Mediakind product knowledge including Receivers, Mux, AVP, Envivio encoders live / on demand, Halo etc - Mandatory Hands-On experience on troubleshooting and resolving issues within in the headend downlink system. - Mandatory 3-5 years of experience in supporting large scale deployments, preferably software solutions - Mandatory Experienced in production critical systems’ 24/7 environment support – Mandatory Knowledge of IPTV/OTT middleware, and client operation Knowledge of MPEG2 and MPEG4 compressed video / audio analysis Strong demonstrable analytical skills and able to collate and analyze data from various sources. Storage experience is an advantage Scripting experience capabilities (Shell, Python, Perl, etc...) is an advantage SQL Database experience (SQL) - preferably operational support experience is an advantage Knowledge in data centers / Cloud environment is an advantage Knowledge in Microservices A recognized University Degree, or equivalent experience, in Broadcast / Software / Systems / Communications / Electronics Engineering Skills Needed: Excellent communication skills Ability to effectively handle multiple customer demands and priorities Strong teamwork skills Strong understanding of changing pace and culture of operator environment Excellent command of English communication, written and verbal Good diagnostics and problem-solving skills Self-learning Show more Show less