MDM Lead – Siebel UCM & EAI

This section shall not be customised to reflect accountabilities which may be unique to one role. Please use Section 5 to capture any accountabilities specific to the role which are over and above those mentioned in this section. Generic Accountability
Having good understanding on Siebel UCM data model and provide technical solutioning on business requirements and issues. Perform a day-to-day operational & maintenance support functions within Siebel application including issue troubleshooting, ticket resolution, provide business clarification Communicate, escalate, and resolve problem ticket issues as appropriate and working with the users/stake holders in resolving incidents based on seviority. Well aligned with ITIL process in the areas of Incident management, Change management and problem management. Should have hands on development experience in Siebel UCM, Siebel EAI , Siebel Configuration & Scripting and Siebel Workflows. Have an excellent understanding of Siebel Application data model and architecture. Understand functional requirement and convert to Siebel design and implement with Siebel technologies including Siebel UCM ,EAI,CSW and PL/SQL. Should be able to build/modify real time interfaces(Webservice/Queue based) as per requirements. Also should be able to troubleshoot integration issues in production/UAT system by analyzing the logs. Should be able to create integration mapping document by discussing with the relevant stake holders and prepare design. Should have strong experience in SOAP and REST API integration both inbound and outbound.Must have thorough knowledge on Siebel EAI OOB workflows and Business services and its capabilities. Adheres to all FAB H&S policies and Procedure as laid out by the Group. 7. FRAMEWORKS, BOUNDARIES, & DECISION MAKING AUTHORITY: Functions within the framework and boundaries of Group policies as well as overall organisational and governance frameworks. Authorised to take decisions as per the approved authorisation matrix. QUALIFICATIONS & EXPERIENCE: Minimum Qualification Overall 9+ years of experience working as Siebel EAI Developer and UCM knowledge. Expertise in creation of new realtime interface using SOAP and REST services and troubleshooting issues in production and lower environment. Candidate must possess at least a Graduate or bachelors degree in Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.