Marketing Sr Admin Assistant

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Job Title:

Job Grade:

Job Summary:

Job Duties

• Performing daily, weekly, monthly productivity and accuracy audits/tasks.
• Performing error research and providing resolutions.
• Responsible for responding to escalations & act as floor support.
• Responsible for production.
• Always staying updated on process knowledge.
• Responsible for maintaining updated tracker.
• Responsible for conducting monthly process knowledge test.
• Arranging team meeting if any process related updates need to be shared.
• Responsible for process documentation and updates.
• Keeping supervisor and team leader in loop about team’s and individual accuracy scores.
• Responsible to give idea for streamlining process accuracy.
• Identifying risk areas and placing controls.
• Training new members and assisting team leaders in refresher training.
• Ensuring the manual are updated regularly and sign off is taken.
  

Skills Required

• Strong process knowledge.
• Effective communication and feedbacks.
• Good excel knowledge.
• Proactive approach.
• Excellent interpersonal skills.
• Analytical and problem-solving skills.
• Must possess advanced reasoning and research skills.
• Multi-tasking and decision-making skills.
  

Prerequisites

• Flexibility to extend/change shift when necessary.
• IAS SMB process expertise is must.
• Excellent verbal and written communication skills.
• Should have excellent attendance track record.
• Self-driven, influencer and persuasive.
• Strong customer orientation, understanding customer issues.
  

Education

• Graduate/Post graduate in any discipline.
  

Employee Type