Marketing Sr Admin Assistant

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Job Description:

Job Title: Marketing Sr Admin Assistant.

Job Grade: 07

Job Summary: The process auditor will be responsible to conduct daily contract audits, national and SOX audits. They will also be responsible for preparing weekly and monthly reports for process. Auditor serve as liaison with the site auditors and need to maintain high quality standard for team.

Job Duties:

• Performing daily, weekly, monthly productivity and accuracy audits/tasks.
• Performing error research and providing resolutions.
• Responsible for responding to escalations & act as floor support.
• Responsible for production.
• Always staying updated on process knowledge.
• Responsible for maintaining updated tracker.
• Responsible for conducting monthly process knowledge test.
• Arranging team meeting if any process related updates need to be shared.
• Responsible for process documentation and updates.
• Keeping supervisor and team leader in loop about team s and individual accuracy scores.
• Responsible to give idea for streamlining process accuracy.
• Identifying risk areas and placing controls.
• Training new members and assisting team leaders in refresher training.
• Ensuring the manual are updated regularly and sign off is taken.

Skills Required:

• Strong process knowledge.
• Effective communication and feedbacks.
• Good excel knowledge.
• Proactive approach.
• Excellent interpersonal skills.
• Analytical and problem-solving skills.
• Must possess advanced reasoning and research skills.
• Multi-tasking and decision-making skills.

Prerequisites:

• Flexibility to extend/change shift when necessary.
• IAS SMB process expertise is must.
• Excellent verbal and written communication skills.
• Should have excellent attendance track record.
• Self-driven, influencer and persuasive.
• Strong customer orientation, understanding customer issues.

Education:

• Graduate/Post graduate in any discipline.