Marketing Ops Executive

Job Description

Key Responsibilities Program Operations:  Oversee and ensure the smooth execution of all Digital Naari programs  Monitor program activities and performance metrics to ensure goals are met  Identify and resolve operational issues to ensure program efficiency and effectiveness Engagement  Develop strategies to maintain a high active rate of women entrepreneurs  Conduct regular follow-ups and provide support to women entrepreneurs to ensure their continuous engagement and success  Gather feedback from entrepreneurs to improve program offerings and support services Field Team Collaboration  Collaborate with the field team to ensure effective program implementation and provide operational support  Assist in training and development programs for field staff Coordination With Call Centre  Work closely with the call center team to ensure efficient communication and resolution of queries from women entrepreneurs  Develop processes to streamline call center operations related to Digital Naari programs  Monitor call center performance and implement improvements as needed Operational Activities  Prepare regular reports on program performance, operational metrics, and field activities Qualifications  Bachelor’s/ Master’s degree in Business Administration, or a related field  Proven experience in operations management, preferably in a bank, fintech or social impact organization  Proficiency in MS Office and operational management tools  Passion for women's empowerment and social impact Preferred Skills  Experience working with field teams and call center operations  Knowledge of digital financial services and fintech industry  Problem-solving mindset with attention to detail Show more Show less