1 - 2 years
3 - 7 Lacs
Posted:5 days ago|
Platform:
On-site
Full Time
Key Responsibilities: Program Operations: Oversee and ensure the smooth execution of all Digital Naari programs Monitor program activities and performance metrics to ensure goals are met Identify and resolve operational issues to ensure program efficiency and effectiveness Engagement: Develop strategies to maintain a high active rate of women entrepreneurs Conduct regular follow-ups and provide support to women entrepreneurs to ensure their continuous engagement and success Gather feedback from entrepreneurs to improve program offerings and support services Field Team collaboration: Collaborate with the field team to ensure effective program implementation and provide operational support Assist in training and development programs for field staff Coordination with Call Centre: Work closely with the call center team to ensure efficient communication and resolution of queries from women entrepreneurs Develop processes to streamline call center operations related to Digital Naari programs Monitor call center performance and implement improvements as needed Operational Activities: Prepare regular reports on program performance, operational metrics, and field activities Qualifications: Bachelor's/ Master's degree in Business Administration, or a related field Proven experience in operations management, preferably in a bank, fintech or social impact organization Proficiency in MS Office and operational management tools Passion for women's empowerment and social impact Preferred Skills: Experience working with field teams and call center operations Knowledge of digital financial services and fintech industry Problem-solving mindset with attention to detail
Huntingcube Recruitment Solutions Private Limited
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