Marketing Associate

Company Description

Engineers Enterprise is India's leading manufacturer of substation electrical equipment, specializing in Isolators up to 400KV, Lightning Arrestors up to 245KV, and CT/PT Sets up to 66KV. We provide high-quality, reliable solutions to meet the diverse needs of our clients. Our commitment to excellence and innovation ensures that we remain at the forefront of the industry, delivering superior products and services.

Role Description

• Respond promptly to inquiries received via IndiaMART and other platforms.
• Handle email correspondence and resolve basic customer queries with accuracy.
• Conduct timely follow-ups with leads to ensure conversion and customer satisfaction.
• Maintain records of interactions, queries, and follow-up actions.
• Coordinate with internal teams (sales/operations) to provide correct information to customers.
• Ensure customer satisfaction by providing clear, courteous, and professional responses.
• Meet response time SLAs and follow-up targets as set by the company.
• Stay updated on product/service offerings to answer customer questions effectively.

Qualifications

• 1–2 year of experience in customer service, sales support, or marketing (internships/freelance experience is a plus).
• Strong written and verbal communication skills in English and Hindi (knowledge of regional languages is a plus).
• Comfortable using email, MS Office/Google Workspace, and online platforms (experience with CRM or IndiaMART portal preferred).
• Ability to handle customer queries professionally, maintain a polite tone, and build relationships with clients.
• Quick thinker, able to resolve client concerns or escalate to the right team when necessary.
• Ability to manage multiple queries, follow up consistently, and maintain accurate records.
• Willingness to learn product knowledge, company processes, and adapt to feedback.