Market Manager

Job Description

Hiring for the following positions Location Mumbai 1)Market/Operations Manager 2)Finance Manager 3)Manager/Assistant Manager-Online Marketing 4)Sr Executive-Online Marketing Location-Surat/Ahmedabad Regional Manager 1) Hiring for Market/Operations Manager Location-Mumbai Industry- QSR background Experience Experience-15+ Years in QSR Operational Excellence: Oversee daily operations of multiple QSR locations within a region or market. Ensure adherence to company standards for food quality, customer service, cleanliness, and efficiency. Manage the execution of operational procedures to achieve consistent results in service delivery and store performance. Team Leadership & Development: Lead, mentor, and train restaurant managers and team members to optimize performance and develop future leaders. Provide support to site managers on operational best practices, and assist to improve workflows. Financial Management: Prepare, monitor and control the budget for the assigned market, ensuring financial targets and KPIs are met. Analyze financial performance, identify areas for improvement, and develop strategies to increase profitability. Review profit and loss reports, analyze performance metrics, and work with store teams to improve sales and reduce costs. Customer Experience & Quality Control: Ensure high levels of customer satisfaction by implementing customer service protocols and addressing feedback. Monitor customer satisfaction surveys, mystery shopper reports, and reviews to identify areas for improvement. Compliance & Safety: Ensure that all restaurants comply with local health and safety regulations. Monitor food safety standards, health department inspections, and enforce company policies. Performance & Reporting: Analyze key performance indicators (KPIs), including sales, operational efficiency, labor productivity, and customer feedback. Report on performance to senior management and recommend strategies for improvement. Process Improvement: Drive continuous improvement initiatives in all areas of operations, focusing on increasing speed, efficiency, and quality. Implement new tools, technologies, or best practices to streamline operations and increase productivity . Vendor & Supply Chain Management: Ensure smooth coordination between restaurant operations and suppliers for food, equipment, and supplies. Work with supply chain teams to maintain inventory control, reduce waste, and optimize the ordering process Essential Qualifications and Experience: 15+ years of experience in a senior leadership role, with a proven track record of driving business success in a QSR or similar fast-paced retail environment. Strong leadership and decision-making abilities. In-depth knowledge of business operations, financial management, and strategic planning. Knowledge of industry trends and market dynamics. Bachelors degree in business administration , Hospitality, or a related field (or equivalent experience)Role & responsibilities 2) Hiring for the Regional Manager Location - Surat/Ahmedabad *Note - Candidate required QSR background Experience* *Experience - 13 - 18 years* Sales Operation / culinary experience required Job Description The Regional Manager for QSR is responsible for overseeing the operations, performance, and profitability of multiple restaurant locations within their designated region. This role involves managing teams, ensuring operational excellence, driving customer satisfaction, and achieving business growth objectives in alignment with company standards and goals. Responsibilities: 1. Operational Excellence: Ensure all restaurants within the region adhere to company policies, operational standards, and regulatory requirements. Conduct regular audits to maintain quality, safety, and hygiene standards. Monitor food and service quality to meet or exceed customer expectations. 2. Team Leadership and Development: Recruit, train, and mentor store managers and staff to build high-performing teams. Conduct regular performance evaluations and provide actionable feedback for improvement. Foster a positive and collaborative work environment to boost employee engagement and retention. 3. Financial Performance: Drive revenue growth and profitability by implementing effective sales strategies and controlling operational costs. Analyze financial reports and key performance metrics to identify areas for improvement. Develop and manage budgets, ensuring alignment with company financial objectives. 4. Customer Experience: Champion exceptional customer service across all locations, addressing customer feedback and resolving complaints promptly. Monitor customer satisfaction metrics and implement initiatives to improve the guest experience. 5. Strategic Planning: Collaborate with senior leadership to develop and execute regional growth strategies. Identify market trends, competitive activities, and new opportunities to enhance brand presence. Assist in the rollout of new products, promotions, and initiatives to achieve business objectives. 6. Compliance and Reporting: Ensure compliance with food safety, labor laws, and other regulatory requirements. Prepare and submit operational reports, including sales performance, employee metrics, and other relevant data, to senior management. Qualifications: Experience: Minimum 13 - 18 years of experience in a managerial role within the QSR or hospitality industry, with a proven track record of managing multi-unit operations. Education: Bachelor's degree in Business Administration, Hospitality Management, or a related field (preferred). Skills: Strong leadership and team management capabilities. Excellent communication, interpersonal, and problem-solving skills. Financial acumen with experience in budgeting and P&L management. Ability to work in a fast-paced, customer-focused environment. Travel: Willingness to travel frequently within the assigned region. Key Competencies: Strategic thinking and decision-making. Adaptability and resilience in dynamic environments. Customer-centric approach with a focus on quality and service excellence. Strong organizational and time-management skills. Reporting To: Head of Operations. Work Environment: This is a field-based role requiring frequent travel to various restaurant locations within the region. 3) Hiring for Finance Manager Location-Mumbai Industry-Candidate required QSR background Experience* Education: CA/Inter CA/MBA Role Overview: Leading the Regional Finance & Accounts function. Managing and ensuring timely and accurate bills. Ensuring all compliances. Being finance SPOC addressing all queries /concerns related to accounts. Building internal and external relationships related to Finance function. Assisting regional manager in budgeting, PNL analysis and helping in giving all required details and making related MIS. Key Responsibilities: -Reviewing and approving all vendor-related bills, Employee reimbursement & Petty cash. - Reviewing and sharing the payment sheet to HO/common Finance team. - Responsible for addressing all queries raised by respective regional teams. - Doing all the validations and cross questioning and ensuring all process/compliance/policy - Reviewing all Sales Reconciliation /co-ordination with store and ops - Ensuring all vendor reconciliation and ensuring No dues with all parties - Book closing. - Ensuring bills are complete. - Departments Finance training - Being part of all regional reviews and sharing all the details/data required by business - Finance related audits/visits in store and Base kitchens. Qualifications: CA/CWA-with a minimum of 4 years of experience. CA Inter/MBA with a minimum of 8+ years of experience in QSR industry. 4) Assistant Manager or Manager - Online Marketing and Operation Location-Mumbai candidates only from Swiggy and Zomato who has handled online delivering port We are looking for an Assistant Manager Online Marketing & Operations will be responsible for managing and growing relationships with key aggregator accounts (Swiggy & Zomato) while driving revenue growth, optimizing operations, and enhancing customer experience. The role will involve P&L management, sales strategy, and crossfunctional coordination to ensure seamless execution of online marketing and business growth. Key Responsibilities: • Aggregator Management (Swiggy & Zomato) / Key Account Management & Growth Strategy o Develop and implement strategies to enhance brand visibility and sales. o Negotiate with aggregators for better placement, promotions, discounts, and marketing support. o Ensure all listings, pricing, and promotions align with company goals. o Analyze performance reports and consumer behavior to refine strategies. o Support aggregator partners in implementing organic and inorganic growth strategies to enhance sales. o Ensure consistent month-on-month revenue growth through strategic initiatives. • Business Development & Sales Growth o Explore additional channels for online revenue generation. o Identify, develop and implement strategies to increase sales through Swiggy & Zomato. o Identify opportunities for enhanced visibility, promotions, and menu optimization. o Monitor competitor pricing, offers, and industry trends to stay competitive. • P&L Management & Revenue Optimization o Manage P&L for the designated portfolio, ensuring profitability and cost efficiency. o Increase net take rate and drive additional revenue through ad sales and promotional campaigns. o Analyze financial metrics and performance data to optimize pricing and margins. • Outlet Coordination & Operations o Work closely with regional managers and store teams to ensure smooth execution of online orders. o Address any operational challenges impacting delivery efficiency. o Implement standard processes to reduce order cancellations and delays. • Platform Optimization & Customer Experience o Ensure accurate and up-to-date restaurant listings, pricing, and promotions on Swiggy & Zomato. o Maintain and enhance the restaurant page on aggregator apps to optimize customer experience. o Consult key accounts on best practices to improve customer satisfaction and service quality. • Stakeholder Management o Serve as the primary liaison between Swiggy, Zomato, and internal teams (marketing, operations, finance). o Coordinate with marketing teams for promotional campaigns. o Build and maintain strong relationships with external and internal stakeholders. • Data Analysis & Performance Tracking o Monitor and analyze sales performance, ad revenue, and business growth trends. o Provide regular insights and reports on order patterns, customer preferences, and platform engagement. o Recommend strategic improvements based on data-driven insights. o Ensure timely updates and reporting to management. Essential Qualifications and Experience: • Bachelors or masters degree in marketing, Business, or a related field. • 4-6 years of experience in online marketing, key account management, or food aggregator partnerships. • Strong understanding of Swiggy, Zomato, and food delivery business models. • Proven experience in P&L management, sales strategy, and revenue optimization. • Proficiency in data analysis, MIS reporting, and ad sales strategies. • Strong negotiation, stakeholder management, and problem-solving skills. • Ability to work cross-functionally with operations, marketing, and finance teams 5) Sr Executive- Online Marketing and Operation Location-Mumbai Candidates only from Swiggy and Zomato who has handled online delivering port We are looking for a Senior Executive Online Marketing will be responsible for managing and optimizing the Swiggy & Zomato accounts, ensuring steady revenue growth, smooth operations, and enhanced customer experience. This role involves coordinating with internal teams, analyzing platform performance, and executing strategies to drive business growth through online delivery channels. Key Responsibilities: • Aggregator Management (Swiggy & Zomato) / Key Account Management & Growth Strategy o Build and maintain strong relationships with Swiggy & Zomato partners in the city. o Support the execution of organic growth initiatives and suggest inorganic levers (promotions, ads, offers) to boost sales. o Track and report month-on-month revenue growth of the assigned portfolio. • Operational Coordination & Issue Resolution o Act as a bridge between the operations team and restaurant partners to address operational/logistics challenges. o Work closely with stakeholders to minimize delays, cancellations, and service issues. o Coordinate with outlet teams to ensure smooth order processing and fulfillment. Sales Optimization & Revenue Growth o Assist in managing the P&L for the designated portfolio by tracking revenue, costs, and profitability. o Monitor and improve the net take rate to maximize revenue generation. o Support ad sales initiatives and promotional campaigns to enhance online visibility. • Platform & Customer Experience Management o Ensure the restaurant listing, pricing, and promotions on Swiggy & Zomato are accurate and up-todate. o Monitor and maintain the restaurant page to optimize customer experience. o Work with key account partners to enhance order dispatch accuracy and minimize errors. • Data Analysis & Performance Tracking o Regularly analyze sales data, performance metrics, and customer feedback. o Assist in preparing reports and insights to identify trends and growth opportunities. o Recommend improvements based on data-driven analysis. o Ensure timely updates and reporting to management. Essential Qualifications and Experience: • Bachelors or masters degree in marketing, Business, or a related field. • 2-4 years of experience in online marketing, key account management, or food aggregator partnerships. • Understanding of Swiggy, Zomato, and the online food delivery ecosystem. • Proficiency in data analysis, sales tracking, and reporting (MIS & Excel). • Strong problem-solving skills with a focus on operational efficiency. • Ability to coordinate effectively with cross-functional teams (marketing, operations, sales). Interested Candidates can connect or share their updated resume on 9867726714/7208115895 Email:staffingfinesse09@gmail.com finessestaffing09@gmail.com Thanks & Regards Finesse Staffing