Manager/Team Lead/ Executive - Call centre and support services

4 - 9 years

4 - 9 Lacs

Posted:2 weeks ago| Platform: Naukri logo

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Work Mode

Hybrid

Job Type

Full Time

Job Description

Walk-In Hiring Drive Customer Support & Call Center Roles!

world-class customer experiences

Insurity!

Managers

What Were Looking For

Ready to join within 2 weeks

Key Responsibilities (depending on role level):

  • Lead, mentor, and manage customer support teams.
  • Handle day-to-day operations, shift planning & workload distribution.
  • Manage customer escalations with professionalism.
  • Work with tools like

    JIRA / Zendesk

    for task and ticket management.
  • Drive billing & financial support operations (invoice, payments, refunds).
  • Track KPIs, SLAs, and customer satisfaction metrics.
  • Contribute to process improvements and customer delight initiatives.

Walk-in Details:

updated resume

this is your opportunity!

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Insurity

Insurance Technology

Hartford

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