Job
Description
Role Overview: As the Manager/Sr. Manager, Business Analysis & Delivery, you will be responsible for overseeing the structure, execution, and success of the delivery organization. This includes managing Business Systems Analysts (BSAs), Project Analysts, and Delivery Managers to ensure seamless client-facing solution delivery by optimizing project execution, enhancing task clarity, upholding documentation standards, and aligning team efforts with business outcomes. You will partner closely with cross-functional leaders to uphold delivery excellence, support workforce planning, and maintain operational consistency, emphasizing tactical leadership in project coordination and client engagement. Key Responsibilities: - Lead and mentor a high-performing team of BSAs, Project Analysts, and Delivery Managers to foster a culture of strong execution and career growth. - Define clear team roles, responsibilities, and performance expectations to ensure consistent success across delivery pods. - Monitor delivery execution, guide BSA and Analyst task execution, align Delivery Managers on sprint planning, and track timelines and resource allocation. - Implement and maintain frameworks for BSA deliverables, documentation consistency, and requirement traceability. - Monitor throughput, documentation standards, and cadence to identify trends and performance gaps, standardize scalable processes, and address inefficiencies proactively. - Collaborate with leadership to define strategic priorities, staffing plans, and performance goals, provide accurate team availability projections, and champion delivery best practices. Qualifications Required: - 10+ years of experience in technical project or solution delivery, including leadership in client services or consulting. - 5+ years managing cross-functional roles such as BSAs, Delivery Managers, or Project Analysts. - Solid understanding of delivery governance, client collaboration, sprint methodologies, and team operations. - Strong communication skills with a track record of driving operational outcomes in matrixed environments. - Experience in martech, data integration, or platform-based delivery environments. Additional Details: The role does not involve direct oversight of development or QA functions. Preferred qualifications include familiarity with tools and platforms such as Snowflake, SQL, Jira, and Confluence, exposure to cloud platforms (AWS, Azure) in client delivery use cases, experience with delivery analytics and reporting, and proven success in fostering cross-functional collaboration and delivery system evolution. Role Overview: As the Manager/Sr. Manager, Business Analysis & Delivery, you will be responsible for overseeing the structure, execution, and success of the delivery organization. This includes managing Business Systems Analysts (BSAs), Project Analysts, and Delivery Managers to ensure seamless client-facing solution delivery by optimizing project execution, enhancing task clarity, upholding documentation standards, and aligning team efforts with business outcomes. You will partner closely with cross-functional leaders to uphold delivery excellence, support workforce planning, and maintain operational consistency, emphasizing tactical leadership in project coordination and client engagement. Key Responsibilities: - Lead and mentor a high-performing team of BSAs, Project Analysts, and Delivery Managers to foster a culture of strong execution and career growth. - Define clear team roles, responsibilities, and performance expectations to ensure consistent success across delivery pods. - Monitor delivery execution, guide BSA and Analyst task execution, align Delivery Managers on sprint planning, and track timelines and resource allocation. - Implement and maintain frameworks for BSA deliverables, documentation consistency, and requirement traceability. - Monitor throughput, documentation standards, and cadence to identify trends and performance gaps, standardize scalable processes, and address inefficiencies proactively. - Collaborate with leadership to define strategic priorities, staffing plans, and performance goals, provide accurate team availability projections, and champion delivery best practices. Qualifications Required: - 10+ years of experience in technical project or solution delivery, including leadership in client services or consulting. - 5+ years managing cross-functional roles such as BSAs, Delivery Managers, or Project Analysts. - Solid understanding of delivery governance, client collaboration, sprint methodologies, and team operations. - Strong communication skills with a track record of driving operational outcomes in matrixed environments. - Experience in martech, data integration, or platform-based delivery environments. Additional Details: The role does not involve direct oversight of development or QA functions. Preferred qualifications include familiarity with tools and platforms such as Snowflake, SQL, Jira, and Confluence, exp
