Internal Firm Services
Industry/Sector
& Summary
In ServiceNow consulting at PwC, you will gain extensive experience in ServiceNow applications and assist clients in optimising operational efficiency through analysis, implementation, training, and support tailored to ServiceNow software.
At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us .
At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations
& Summary
We are seeking an experienced and proactive ServiceNow Demand Manager to lead and oversee the demand management function for our ServiceNow platform. The Demand Manager will be responsible for driving the demand intake, prioritization, and lifecycle processes, ensuring alignment with business objectives and maximizing the value delivered by service management platform initiatives. This role requires strong leadership, strategic thinking, and collaboration with crossfunctional teams and senior stakeholders to enable effective decisionmaking and efficient demand fulfillment.
- Lead and manage the endtoend demand management lifecycle within ServiceNow, ensuring demands are accurately captured, prioritized, and progressed in alignment with organizational priorities.
- Develop, implement, and continuously improve demand management policies, frameworks, and best practices to streamline intake, prioritization, and delivery processes.
- Collaborate closely with senior leadership, business units, and IT teams to gather demand requirements, assess business value, and establish clear prioritization criteria.
- Monitor the demand pipeline health, proactively identifying and resolving blockers or gaps that affect demand progression and delivery timelines.
- Provide leadership, guidance, and mentorship to demand coordinators and crossfunctional team members supporting the demand function.
- Facilitate regular demand review and governance meetings, driving transparency and accountability across stakeholders.
- Drive continuous improvement efforts in demand forecasting, resource allocation, and communication strategies to optimize demand flow and customer satisfaction.
- Act as the escalation point for complex or highimpact demand issues, ensuring timely resolution and stakeholder alignment.
- Maintain high quality and accuracy of demand records in ServiceNow, reporting key metrics and insights to executive leadership to inform strategic decisionmaking.
- Proven experience in demand management, portfolio management, or related leadership roles within an enterprise IT Service Management environment.
- Strong understanding and handson experience with ServiceNow platform demand and portfolio management capabilities preferred.
- Demonstrated ability to develop and execute demand management strategies, frameworks, and governance processes.
- Excellent leadership, stakeholder management, and interpersonal communication skills, with the ability to influence at all organizational levels.
- Strong analytical, problemsolving, and organizational skills, with a detailoriented approach to managing complex demands.
- Experience managing teams or coordinating across multiple teams and time zones.
- Ability to drive process adherence, continuous improvement, and customer engagement effectively.
- Familiarity with ITIL and enterprise service management best practices is desirable.
Mandatory skill sets
ServiceNow, Demand Manager, demand management, ITSM
Preferred skill sets
Process Owner,ITIL,
Years of experience required
8+ yrs
Education qualification
Bachelor s degree
Education
Degrees/Field of Study required Bachelor Degree
Degrees/Field of Study preferred
Required Skills
ServiceNow Platform
Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Application Security, Coaching and Feedback, Communication, Configuration Management (CM), Creativity, Cybersecurity, Embracing Change, Emotional Regulation, Empathy, Enterprise Architecture, Human Resources (HR) Consulting, Inclusion, Intellectual Curiosity, IT Change Management, Learning Agility, Optimism, Professional Courage, Relationship Building, Risk Compliance, SelfAwareness {+ 5 more}
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