Job
Description
The mission of the Field Services Leads ISSR is to maximize services revenue by establishing, building and nurturing relationships with customers and managing all Customer Requests and Leads. In addition to lead management, he/she can be responsible to manage some delegated opportunities from the OSSRs related to Strategic and Targeted Accounts. Essential Responsibilities: Managing the Leads and Customer Requests Manage all the Leads which have standard Services scopes (FSR Leads, CCC, Marcom, Web, Secure Power contract renewals) React quickly to on-demand requests from customers Research contact and identify/plan key initiatives Develop new points of contact and potential account identified from marcom activities & campaigns, FSR leads and CCC/other leads Develop and maintain relationship with customer Take inbound calls and e-mails to support existing customer base Quote and close deals for SKU bases and Standard Service Offers (spare parts, renewal contracts) Answer customer questions and educate on all SE services Engage with customers on digital platforms (LinkedIn) and be an active user Report accurate monthly order forecasting Build and manage FS Opportunity Pipeline Analyze & qualify opportunities in BFO Meet daily goals for outbound sales calls to follow-up customer requests and the Leads Take inbound calls and e-mails to support existing customer base and foster new points of contact and potential accounts thanks to marketing campaign, FSR leads and CCC/other sales leads Develop up & cross-selling between Line of Businesses service offer Transfer new product sales opportunities to Account Managers from the BUs or Product Inside Sales from the country Quote and close the deal for standard services offer Maintain the Installed Base data for customers Coordinate with all the FS teams and product teams if needed, to satisfy service opportunities Keep update the data of Installed Base of the customers Document all records of customer interaction and activity in bFO Respond on-time and on-quality to On-demand requests from the customers Main interactions: Customers, FS Inside Sales Manager, FS Operational Marketing, CCC, Outside Services Sales, FS Execution, FS Tendering, FS Operations. Key Success Factors Reactivity on the Lead (FSR, CCC, Marcom, Web, Secure Power contract renewals) management and high hit rates on winning the Leads. Managing all customer demands in the fastest way by ensuring customer satisfaction Meeting and exceeding monthly, quarterly, and yearly sales quota Close collaboration with Outside Services Sales for complex on-demand sales Improving customer account data quality Education / Skills: Education : Bachelor /associate degree in Electrical / Electronic Engineering Experience: 1-2 years of experience on Inside or Outside Sales, Field Services Representative, Call center customer technical support, CCC technical agent Soft skills : Sales oriented/ results oriented/ daring/ passionate/ team player/ organized/ resilient/ voice clear & understandable/ engaging & enthusiastic Strong interpersonal skills, seeking new ways of learning to upskill himself/herself Basic to intermediate skill in MS Office products (Excel, Word, PowerPoint), BFO. Familiarity with Schneider Electric products and services. Verbal and written communication skills Able to prioritize and manage multiple tasks and build customer relationships. Successfully complete assigned training paths and successfully engage in technical sales conversations. Language skills: native speaker level for local context, good level of English (Written and Verbal)
