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ATT Communication Services
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Manager Technology (Application Production Support)

Manager Technology (Application Production Support)

ATT Communication Services

10 - 15 years

10 - 14 Lacs

hyderabad

Posted:13 hours ago| Platform:

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Skills Required

unix telecom networking production support debugging problem management incident management oracle analytics sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities:

Lead a technical team of Tier 1 and 2 production support engineers.
Provide technical leadership for 24 x 7 Production support and first level trouble shooting of incidents.
Provide technical leadership for 24 x 7 first level outage response
Provide technical leadership for 24 x 7 Application performance monitoring, dashboarding, troubleshooting and corrective actions
Support incident management and problem management.

Shift timing (if any):

Shift falls typically between 6 am to 10 pm India Standard time. In case of an outage situation or major release or iconic events there will be a possibility of a stretch shift.

Location: Bangalore/Hyderabad/Chennai

Primary / Mandatory skills:

Overall experience: 10 plus years experience performing Production Support for Mission Critical, high-performance applications (Telecom and eCommerce experience preferred)
Experience using Docker, Kubernetes and Microsoft Azure Cloud, Unix, Networking and troubleshooting knowledge: (Hands on experience is must)
Experience in Customer Experience Analytics tool like Quantum Metric or Tealeaf.
Experience with visualization tools like Kibana and Grafana. EFK stack experience preferred.: (Hands on experience is must)
Experience with any 2 tools Dynatrace, Catchpoint, Nagios, Grafana. (Hands on experience is must)
Debugging java log, debugging microservices log.
Excellent written and verbal English communication skills to work in a Global team.
Creation of Dashboards on Dynatrace, ELK and Grafana. (Hands on experience is must)

Secondary / Desired skills:

Production support troubleshooting experience.
Experience in Relational NoSQL databases like Oracle Cassandra. Excellent knowledge of SQL.
Experience leading the team and mentoring training others
Experience with Site Reliability Engineering preferred.

Additional information (if any): Willing to work in Shift Duties, Willingness to learn is very important as ATT offers excellent environment to learn Digital Transformation skills such as cloud, Big data, AI, Full stack etc.

Education Qualification: Bachelor s/ Master s degree in computer science or related field

Certifications (if any specific): Any Certification related to Primary / Mandatory Skills

Kubernetes Certified Engineer or equivalent certification
Azure / AWS certification

Experience:

9-12 years experience in Production Support / Operations environment
8+ years of strong Unix, Networking and troubleshooting knowledge
8+ years of experience in Customer Experience Analytics tool like Quantum Metric.
Solid understand and experience in Application Performance Monitoring tools like Dynatrace, AppDynamics, Introscope, etc.
Experience providing data/information to business leaders.
Experience working in a large scale technically diverse organization.

ATT is leading the way to the future for customers, businesses, and the industry. Were developing new technologies to make it easier for our customers to stay connected to their world. Together, we ve built a premier integrated communications and entertainment company and an amazing place to work and grow. Team up with industry innovators every time you walk into work, creating the world you always imagined.

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Manager Technology (Application Production Support)