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Mahindra &amp;amp; Mahindra Limited.
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Manager-Technical Support

Manager-Technical Support

Mahindra &amp;amp; Mahindra Limited.

8 - 12 years

|

8 - 13 Lacs

Posted:None| Platform:

Apply

Skills Required

action plan mis analytical financial management after sales support sap dms cost technical support auditing logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Responsibilities & Key Deliverables

Provide Tech support to overseas channel partners for their technical queries.
On time resolution of Product emerging concerns & receipt issues by liaising with Manufacturing / PD / Quality / Logistics / Country teams.
Identify the Top contributing Warranty concerns (priority of incidences /warranty cost/ labor cost) & put action plan in place by driving in leadership review forums.
Implement organization policy among channel partners.
Responsible for Warranty Recovery, Warranty Cost calculations & monitor various failure trends with timely MIS release.
Warranty kitty monitoring & Budget/Audit related activities with Finance team.
Effective retro campaigns execution.
Participation in New Product CDTs and support for First time Right New Product launches by front loading Service and warranty related inputs.
Review of all advance intimations to provide SDN and Timely review of Technical Service Bulletins.

Diagnostics of tier IV engines, FMCU, Digisense, eGoverners etc

Experience

BE/B.Tech OR Diploma in Automobile / Mechanical

BE not less than 8-10 yrs

Diploma 10-12 yrs

Industry Preferred

Qualifications

BE

General Requirements

In depth product knowledge & exposure to QA & NPD process
Experience in handling dealers and customers
Sound technical knowledge with analytical skill
Experience in end-to-end Warranty cycle
Exposure to overseas markets after sales support
Warranty Budgeting
Hands on experience in IT systems (SAP, DMS, Teamcenter, Share Portal etc.)

Should be efficient in internal and external team handling

Good Analytical ability
Strong communication & Presentation skills
Strong leadership & result orientation skills
Project and Finance Management

Skill full interaction with overseas market

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Mahindra &amp;amp; Mahindra Limited.

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