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SBI Card
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Manager - System UAT & Testing

Manager - System UAT & Testing

SBI Card

2 - 6 years

4 - 8 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

sales testing tools field sales analytical process improvement wellness medical insurance stakeholder management operations fsi

Work Mode

Work from Office

Job Type

Full Time

Job Description

What s in it for YOU

SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
Dynamic, Inclusive and Diverse team culture
Gender Neutral Policy
Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

Responsible for conducting effective System UAT & Testing for all Banca IT developments, providing adequate resolution to Sales team and striving of operational efficiency.

Role Accountability

Conduct Effective UAT for all Banca IT developments

Understand the requirement of field sales team and assist in writing BRD for any new system development
Work closely with IT team and Field sales team and perform detailed UAT, providing effective feedback for bug identification and rectification
Conduct UAT of any new systems/platforms being implemented at SBI card for banca sales
Conduct UAT and sign of for launch for any new development on Origination platform

Resolution to Sales team on Sales Origination Platform

Provide live resolution to sales team on day to day challenges being faced on Sales Origination platform
Give feedback to IT team on the issue being faced by Field sales team

Process Improvement

Share recommendations on process improvement/enhancement with the IT team basis understanding of market best practices

Compliance adherence

Ensure process documentation and compliance adherence

Measures of Success

Timely execution of already identified changes to website
No. of errors identified post implementation
Voice of customer (Sales team)
Process Adherence as per MOU

Technical Skills / Experience / Certifications

Knowledge of Banca sales systems/applications
Knowledge of IT testing tools/techniques

Competencies critical to the role

Analytical ability
Problem solving
Customer Orientation
Stakeholder Management
Detail Orientation

Qualification

Graduate in any discipline

Preferred Industry

FSI

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