Who we are:
Presolv360 is a technology platform specializing in online dispute resolution (‘ODR’). We facilitate
quick and effective out-of-court resolution of disputes while drastically reducing the costs and
resources involved in resolving them. You can learn more about us on www.presolv360.com.
What You'll Do:
Client Engagement:
a. Act as primary contact for key clients, maintaining regular communication and addressing concerns.
b. Build strong relationships with client stakeholders to understand their needs and enhance satisfaction.
Account Strategy:
a. Develop and execute strategic account plans aligned with company objectives.
b. Collaborate with internal teams to deliver integrated solutions and drive growth.
Revenue Growth:
a. Identify cross-sell opportunities to maximize revenue.
b. Negotiate contract terms to ensure profitability and competitiveness.Issue Resolution:
a. Resolve client issues promptly, liaising between clients and internal teams.
b. Escalate complex issues as needed to find effective solutions.
Market Insight:
a. Stay informed about industry trends and competitor activities
b. Provide clients with insights and recommendations based on market analysis. Skills/Qualifications
• Bachelor’s degree or equivalent. MBA will be a plus.
• 3-6 years of relevant experience in B2B Customer Success/ KAM.
• Strong written and verbal communication skills.
• Detail Oriented and Analytical.
• Strong in project management and ability to manage complex stakeholder communication.
• Ability to navigate the customer, understand and resolve pain-points and increase customer satisfaction. Presolv360's Commitment to Diversity
Presolv360 is proud to be an equal opportunity employer. We celebrate different experiences and
we're committed to diversity, equity, and inclusion at all levels of the company. Our Values
Our team embodies our eight core principles and if these principles speak to you – we’d love to talk
with you.
o Mission Driven:
We will passionately apply ourselves to serving our stakeholders, knowing if we
create value for them, value will flow to our company.
o Extreme Ownership:
We think and act like owners. Our focus is on building long-term value, not
scoring short-term marks.
o Boldness
: We want to revolutionize. Make a difference. We would rather fail at something
meaningful than succeed at something trivial.
o Creating our own luck
: The best way to make progress is to act.
o Economical
: Efficiency is important, and we consider both the costs and benefits of our actions.
o Team-oriented
: In working together, we maintain a low ego, make everyone feel welcome,
assume good intent, trust one another, and seek out different perspectives. We empower our
teammatesto be at their best. We believe in the principle – ‘support each other to grow together’.
o Challenged, but not overwhelmed
: We are curious people and learning is our second name.
Growth happens outside our comfort zone. We achieve our potential through consistent,
manageable growth.
o Integrity
: We do the right thing. When we make mistakes, we own and correct them. Everyone
can count on us to act according to our values, beliefs, and principles we state we hold. This trust
must never be broken. Remember, we are not in the business of disputes. We are in the business of trust.
